Sumit Sharma

Strategic Oversight Across Fundraising Channels
Lead and oversee integrated fundraising channels—Face-to-Face, Telemarketing (agency partners), in-house F2F fundraising teams, and Digital fundraising platforms—driving cohesive strategy and operational efficiency.

ROI-Driven Expansion & Performance Leadership
Design and execute quarterly and annual fundraising campaigns leveraging both traditional and digital mediums

Team Leadership & Capacity Building
Mentor and manage cross-functional teams—in-house F2F team, telemarketing agency staff, F2F agencies staff and digital coordinators—ensuring seamless collaboration, competency development, and performance alignment with organizational goals

Agency Management:

• Spearheaded the management of 11 agencies throughout India, overseeing a team of over 150 fundraisers.
• Implemented robust strategies for effective collaboration, vendor management, and audit methodologies, resulting in the successful achievement of business objectives.

In-house Team Management:

• Directed a team of 10+ in-house Face to Face fundraisers, ensuring cohesive operations and maximizing productivity.

Agency Onboarding:

• Led end-to-end processes for agency identification, contract negotiation, onboarding, training, and process establishment, ensuring seamless integration and alignment with organizational goals.

Events Management:

• Orchestrated the acquisition of private spaces at key venues such as malls, supermarkets, and local service centers for kiosk marketing activities, enhancing brand visibility and engagement.

Training & Development:

• Conducted regular training sessions for both agency partners and in-house teams, providing constructive feedback to drive continuous improvement and productivity enhancements.

Team Management:

• Supervised a team of 4 Key Account Managers in Enterprise Sales and 7 Key Account Managers in Retail Sales, providing mentorship and regular training sessions to foster professional growth and skill enhancement.

Acquisition:

• Identified and targeted high-potential clients within assigned territories, engaging with C-level executives and HR Directors to cultivate strategic business relationships.
• Successfully closed deals with top enterprise clients, leveraging persuasive communication and negotiation skills to achieve sales targets.

Client Servicing:

• Demonstrated excellence in account management through attentive client servicing, ensuring the highest levels of satisfaction and responsiveness to client needs.

Client Retention:

• Effectively managed existing client relationships, utilizing strong interpersonal skills and proactive communication to foster loyalty and trust.
• Successfully revived lapse accounts through strategic rapport building and tailored solutions, contributing to overall client retention and revenue growth.

Team Leadership:

• Directed a team of 10 Business Development Executives, driving improvements in sales processes and implementing effective strategies to enhance team performance.

Business Development:

• Proactively identified and pursued new business opportunities, successfully closing deals and negotiating contracts to secure profitable partnerships.
• Maximized market share through targeted sales efforts and strategic relationship building with corporate clients and SMEs.

Client Acquisition and Retention:

• Demonstrated proficiency in selling business solutions and branding services, catering to the needs of diverse clientele.
• Acquired and retained top enterprise clients through strategic engagement and personalized solutions, contributing to sustained business growth and success.