Sumit Sharma
Noida, UP
Summary
17 Yrs. of IT Experience in managing Large scale Transformation, Modernization programs, Acquisitions & Diverse team across the globe. 12+ Yrs. of experience in Life Science and Health Care Domain serving Hospitals, Clinical sites, Pharmacy & Insurance sector.
Overview
17
17
years of professional experience
Work History
Consultant, Offshore Network Manager
HCL Tech
03.2023 - Current
- Collaborated with clients to develop action plans to address specific challenges and objectives.
- Analyzed complex information from multiple sources to identify patterns or trends.
- Evaluated existing systems and processes against industry best practices to enhance efficiency.
- Collaborated with stakeholders to define project scope, objectives and deliverables.
- Identified needs of customers promptly and efficiently.
- Optimized existing networks by replacing outdated hardware components with newer ones.
Delivery Associate Director
NTT Data
01.2017 - 03.2023
- Coordinated with team members to ensure seamless handoffs and efficient service.
- Assisted in training new associates on delivery processes and vehicle operation.
- Evaluated delivery routes for potential improvements and cost savings.
Service Delivery Consultant – III
HPE
01.2015 - 01.2017
- Developed and maintained strong relationships with key stakeholders.
- Conducted regular service reviews to assess client satisfaction and address concerns.
- Created reports detailing progress of projects, including any issues or delays encountered.
Assistant Manager
India Mart
01.2015 - 12.2015
- Implemented process improvements to reduce operational costs and enhance efficiency.
- Collaborated with cross-functional teams to align business objectives and strategies.
- Engaged with customers to gather feedback and improve service offerings.
Specialist
HCL
01.2011 - 12.2014
- Triaged incoming support tickets, prioritizing requests based on severity and potential operational disruptions.
- Provisioned new IT assets and confirmed new installations met established IT standards.
- Deployed wireless access points across multiple sites in order to extend the reach of existing networks.
- Configured, monitored and troubleshot routers, switches, firewalls and related network hardware.
- Resolved complex network problems involving multiple vendors or technologies.
NOC Engineer
TCL
01.2011 - 12.2011
- Monitored network performance metrics to ensure optimal system functionality and uptime.
- Configured and maintained network devices to align with industry standards and best practices.
- Developed and maintained dashboards to visualize network performance data for real-time analysis.
ONM Engineer
Shiva Telecom Solution
01.2009 - 12.2010
- Tested and troubleshot various issues related to telecom systems such as signal quality, system performance, and network latency.
- Provided technical support on voice and data networks including LANs and WANs.
- Installed IP, network equipment and facilities.
- Coordinated with vendors to ensure timely delivery of materials needed for installation projects.
Education
B.TECH - Electronics and Communication
SJPML Radaur
05-2008
Standard 12th -
CBSE Board
Standard 10th -
CBSE Board
Skills
- Service delivery
- Network troubleshooting
- Project management
- Customer relationship management
- Network optimization
- Team collaboration
- Effective communication
- Complex problem solving
- Process improvement
- Training and mentoring
Technologies, Tools, Documentation
Management, Consulting, Designing, Implementation, Testing. Routing, Switching, Nexus, Cisco ACI, Wireless, Load Balancer F5 LTM & GTM, Firewall, Checkpoint, WAN Optimizer Riverbed Steelhead, SDWAN, Velocloud, Cisco Meraki, DMVPN, ACS, ISE, VMWare, Infoblox, Prisma Solution. Worked extensively over Runbook, Migration Docs, HLD, LLD, OPS Manual, RCA, SOP, SOW, Capacity Management, Availability Report, Risk Assessment, CMDB, MACD Process etc., ServiceNow, CA Spectrum, MS Visio, NetFlow, Netbrain, Wireshark, BMC Remedy, Gigamon, Thousand Eyes.
Personal Information
- Father's Name: Sh. Satish Bhan Sharma
- Marital Status: Married
Accomplishments
Received Multiple Excellence Certificate from Organization
Timeline
Consultant, Offshore Network Manager
HCL Tech
03.2023 - Current
Delivery Associate Director
NTT Data
01.2017 - 03.2023
Service Delivery Consultant – III
HPE
01.2015 - 01.2017
Assistant Manager
India Mart
01.2015 - 12.2015
Specialist
HCL
01.2011 - 12.2014
NOC Engineer
TCL
01.2011 - 12.2011
ONM Engineer
Shiva Telecom Solution
01.2009 - 12.2010
B.TECH - Electronics and Communication
SJPML Radaur
Standard 12th -
CBSE Board
Standard 10th -
CBSE Board