SUMIT KUMAR SHUKLA
System Engineer
New Delhi
Overview
9
9
years of professional experience
3
3
Languages
10
10
years of post-secondary education
Work History
System Administrator
Jubilant Ingrevia Ltd, Atos Solution & System Pvt. Ltd
Noida
2022.08 - Current
- As VIP Support Lead, provided specialized assistance to VVIP individuals while leading high-performing 35-member DSS team.
- Implemented critical security patches to fortify intrusion protection and ensure unwavering system reliability.
- Orchestrated seamless video conferencing experiences through meticulous management and testing of VC equipment.
- Devised proactive preventive maintenance strategies, resulting in minimized downtime and prevention of hardware faults.
- Delivered impactful updates to management via comprehensive reports, presentations, and effective email communication.
- Demonstrated strong user collaboration skills, identifying and enhancing areas of technology usability.
- Resolved complex technical issues promptly, providing quality support and escalation when needed.
- Managed software patches and versions to facilitate seamless operating system upgrades.
- Upgraded operating systems and software for optimal compatibility with various programs.
- Utilized advanced analytical techniques to assess user problems, employing test scripts and probing questions.
- Enabled remote program installations for clients through secure computer access.
- Played pivotal role in cross-functional collaborations, implementing impactful system-wide improvements.
- Oversaw successful installation of new IT equipment and system software, optimizing overall performance.
Administrator
Jubilant Ingrevia Ltd, Microland PVT. LTD
Noida
2022.01 - 2022.07
- Efficiently managed and led team of 35 desktop engineers as Shift Lead, overseeing operations and providing VIP support across pan India sites.
- Offered comprehensive hardware and software technical support to company personnel, ensuring adherence to quality standards.
- Proficiently utilized Symphony Summit Ticketing Tools for streamlined issue resolution and task management.
- Delivered technical support to VIP and senior users globally, resolving incidents and managing Video Conference setups.
- Demonstrated expertise in supporting MAC OS devices to meet diverse user needs.
- Conducted thorough evaluations of operational practices, resulting in improved systems and procedures.
Desktop Support Team Lead
Techmahindra LTD, Keen and Able Computers Pvt Ltd
Noida
2017.11 - 2022.01
- Lead team of 25 desktop engineers across 4 sites, supporting approximately 900 employees.
- Successfully executed WDS implementation on new site, enhancing system efficiency.
- Configured domains on Mac OS and Ubuntu OS, optimizing user experience and connectivity.
- Demonstrated expertise in hardware and software repair and recovery, minimizing disruptions.
- Managed JAMF application implementation for seamless Mac OS device management.
- Implemented and troubleshooted Zscaler and proxy on MAC & Linux OS, ensuring secure browsing.
- Proficiently configured and resolved VPN issues, ensuring uninterrupted remote access.
- Orchestrated VC equipment setup, ensuring smooth video conferencing experiences.
- Supervised new IT equipment and system software installation, optimizing performance.
- Conducted root cause analysis and troubleshooting for efficient issue resolution.
- Led comprehensive internal and external compliance audits, ensuring adherence to standards.
- Removed malware, ransomware, and threats, ensuring data security and system integrity.
- Developed and implemented preventive maintenance procedures, enhancing system reliability.
- Maintained peripheral network devices, including printers and scanners, for seamless operations.
- Effectively utilized BMC Remedy ticketing tool for organized ticket management.
- Provided top-notch desktop support, adhering to quality standards and user needs.
L2 Desktop Support Engineer
Vayam InfoSolution Pvt.Ltd
Gurugram
2015.07 - 2017.08
- Managed team of 15 engineers and provided support to 600 employees.
- Led evaluations and routine maintenance to ensure optimal functionality of desktop systems across departments.
- Established, configured, and managed network connections for seamless operations.
- Troubleshot and resolved incidents related to Desktop/Laptop hardware and software, including peripherals.
- Orchestrated VC equipment setup, testing, and organization for effective video conferencing.
- Configured and installed Avaya IP phones, enhancing communication infrastructure.
- Supervised installation of new IT equipment and system software, optimizing performance.
- Maintained peripheral network devices such as printers and scanners to ensure smooth operations.
- Executed routine repairs and system patch updates, minimizing disruptions.
- Collaborated with vendors to source replacement components and resolve complex issues effectively.
- Delivered timely updates to management through detailed reports, presentations, and email communication.
- Made use of helpdesk systems to prioritize workload and update queries and calls.
Timeline
System Administrator
Jubilant Ingrevia Ltd, Atos Solution & System Pvt. Ltd
2022.08 - Current
Administrator
Jubilant Ingrevia Ltd, Microland PVT. LTD
2022.01 - 2022.07
Desktop Support Team Lead
Techmahindra LTD, Keen and Able Computers Pvt Ltd
2017.11 - 2022.01
L2 Desktop Support Engineer
Vayam InfoSolution Pvt.Ltd
2015.07 - 2017.08
Master of Computer Applications (MCA) - Computer Science
Sam Higginbottom University of Agriculture, Technology And Sciences
2014.01 - 2017.04
Bachelor of Computer Applications (BCA) - Computer Science
Asansol Engineering College From WBUT
2010.06 - 2013.08
Higher Secondary - Commerce
Asansol Dayanand Vidyalaya, W.B.C.H.S.E - Asansol
2008.05 - 2010.06
Matriculation -
Sodepur Colliery High School, W.B.B.S.E
2007.04 - 2008.05
Summary
Experienced Administrator with a proven track record of motivating teams and optimizing operational processes. Adept at analyzing and solving problems while effectively communicating persuasive solutions. Possesses a creative mindset for innovative problem-solving and is skilled in promoting collaboration across departments through strong teamwork. Boasts 8 years of expertise in streamlining workflows and excels in project and document management.
Skills
Technical specifications
Education
Master of Computer Applications (MCA) - Computer Science
Sam Higginbottom University of Agriculture, Technology And Sciences
Prayagraj 2014.01 - 2017.04
Bachelor of Computer Applications (BCA) - Computer Science
Asansol Engineering College From WBUT
Asansol, West Bengal 2010.06 - 2013.08
Higher Secondary - Commerce
Asansol Dayanand Vidyalaya, W.B.C.H.S.E - Asansol
West Bengal 2008.05 - 2010.06
Matriculation -
Sodepur Colliery High School, W.B.B.S.E
West Bengal 2007.04 - 2008.05
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