Microsoft365
SUMIT KUMAR SHUKLA
System Engineer
New Delhi
Overview
9
9
years of professional experience
3
3
Languages
10
10
years of post-secondary education
Work History
System Administrator
Jubilant Ingrevia Ltd, Atos Solution & System Pvt. Ltd
Noida
08.2022 - Current
- As VIP Support Lead, provided specialized assistance to VVIP individuals while leading high-performing 35-member DSS team.
- Implemented critical security patches to fortify intrusion protection and ensure unwavering system reliability.
- Orchestrated seamless video conferencing experiences through meticulous management and testing of VC equipment.
- Devised proactive preventive maintenance strategies, resulting in minimized downtime and prevention of hardware faults.
- Delivered impactful updates to management via comprehensive reports, presentations, and effective email communication.
- Demonstrated strong user collaboration skills, identifying and enhancing areas of technology usability.
- Resolved complex technical issues promptly, providing quality support and escalation when needed.
- Managed software patches and versions to facilitate seamless operating system upgrades.
- Upgraded operating systems and software for optimal compatibility with various programs.
- Utilized advanced analytical techniques to assess user problems, employing test scripts and probing questions.
- Enabled remote program installations for clients through secure computer access.
- Played pivotal role in cross-functional collaborations, implementing impactful system-wide improvements.
- Oversaw successful installation of new IT equipment and system software, optimizing overall performance.
Administrator
Jubilant Ingrevia Ltd, Microland PVT. LTD
Noida
01.2022 - 07.2022
- Efficiently managed and led team of 35 desktop engineers as Shift Lead, overseeing operations and providing VIP support across pan India sites.
- Offered comprehensive hardware and software technical support to company personnel, ensuring adherence to quality standards.
- Proficiently utilized Symphony Summit Ticketing Tools for streamlined issue resolution and task management.
- Delivered technical support to VIP and senior users globally, resolving incidents and managing Video Conference setups.
- Demonstrated expertise in supporting MAC OS devices to meet diverse user needs.
- Conducted thorough evaluations of operational practices, resulting in improved systems and procedures.
Desktop Support Team Lead
Techmahindra LTD, Keen and Able Computers Pvt Ltd
Noida
11.2017 - 01.2022
- Lead team of 25 desktop engineers across 4 sites, supporting approximately 900 employees.
- Successfully executed WDS implementation on new site, enhancing system efficiency.
- Configured domains on Mac OS and Ubuntu OS, optimizing user experience and connectivity.
- Demonstrated expertise in hardware and software repair and recovery, minimizing disruptions.
- Managed JAMF application implementation for seamless Mac OS device management.
- Implemented and troubleshooted Zscaler and proxy on MAC & Linux OS, ensuring secure browsing.
- Proficiently configured and resolved VPN issues, ensuring uninterrupted remote access.
- Orchestrated VC equipment setup, ensuring smooth video conferencing experiences.
- Supervised new IT equipment and system software installation, optimizing performance.
- Conducted root cause analysis and troubleshooting for efficient issue resolution.
- Led comprehensive internal and external compliance audits, ensuring adherence to standards.
- Removed malware, ransomware, and threats, ensuring data security and system integrity.
- Developed and implemented preventive maintenance procedures, enhancing system reliability.
- Maintained peripheral network devices, including printers and scanners, for seamless operations.
- Effectively utilized BMC Remedy ticketing tool for organized ticket management.
- Provided top-notch desktop support, adhering to quality standards and user needs.
L2 Desktop Support Engineer
Vayam InfoSolution Pvt.Ltd
Gurugram
07.2015 - 08.2017
- Managed team of 15 engineers and provided support to 600 employees.
- Led evaluations and routine maintenance to ensure optimal functionality of desktop systems across departments.
- Established, configured, and managed network connections for seamless operations.
- Troubleshot and resolved incidents related to Desktop/Laptop hardware and software, including peripherals.
- Orchestrated VC equipment setup, testing, and organization for effective video conferencing.
- Configured and installed Avaya IP phones, enhancing communication infrastructure.
- Supervised installation of new IT equipment and system software, optimizing performance.
- Maintained peripheral network devices such as printers and scanners to ensure smooth operations.
- Executed routine repairs and system patch updates, minimizing disruptions.
- Collaborated with vendors to source replacement components and resolve complex issues effectively.
- Delivered timely updates to management through detailed reports, presentations, and email communication.
- Made use of helpdesk systems to prioritize workload and update queries and calls.
Timeline
System Administrator
Jubilant Ingrevia Ltd, Atos Solution & System Pvt. Ltd
08.2022 - Current
Administrator
Jubilant Ingrevia Ltd, Microland PVT. LTD
01.2022 - 07.2022
Desktop Support Team Lead
Techmahindra LTD, Keen and Able Computers Pvt Ltd
11.2017 - 01.2022
L2 Desktop Support Engineer
Vayam InfoSolution Pvt.Ltd
07.2015 - 08.2017
Master of Computer Applications (MCA) - Computer Science
Sam Higginbottom University of Agriculture, Technology And Sciences
01.2014 - 04.2017
Bachelor of Computer Applications (BCA) - Computer Science
Asansol Engineering College From WBUT
06.2010 - 08.2013
Higher Secondary - Commerce
Asansol Dayanand Vidyalaya, W.B.C.H.S.E - Asansol
05.2008 - 06.2010
Matriculation -
Sodepur Colliery High School, W.B.B.S.E
04.2007 - 05.2008
Summary
Experienced Administrator with a proven track record of motivating teams and optimizing operational processes. Adept at analyzing and solving problems while effectively communicating persuasive solutions. Possesses a creative mindset for innovative problem-solving and is skilled in promoting collaboration across departments through strong teamwork. Boasts 8 years of expertise in streamlining workflows and excels in project and document management.
Skills
Technical specifications
Hardware provision management
System upgrades
Technical Support
Performance Analysis
Infrastructure planning
Clerical Support
Hardware and software installation
Offboarding and onboarding
Education
Master of Computer Applications (MCA) - Computer Science
Sam Higginbottom University of Agriculture, Technology And Sciences
Prayagraj 01.2014 - 04.2017
Bachelor of Computer Applications (BCA) - Computer Science
Asansol Engineering College From WBUT
Asansol, West Bengal 06.2010 - 08.2013
Higher Secondary - Commerce
Asansol Dayanand Vidyalaya, W.B.C.H.S.E - Asansol
West Bengal 05.2008 - 06.2010
Matriculation -
Sodepur Colliery High School, W.B.B.S.E
West Bengal 04.2007 - 05.2008
Software
Intune
Zoom
Zoho
BMC remedy