Sumit Singh
Dubai
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Head Mixologist
Taj , Dubai
10.2021 - Current
- Elevated customer service by training staff, optimizing restaurant operations, and efficiently resolving order issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Excellent communication skills, both verbal and written.
Team Leader
Dusit Thani , Dubai
02.2021 - 10.2021
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Worked with team to identify areas of improvement and devised solutions based on findings
Bartender
Hyatt Regency , Dubai
01.2020 - 01.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of hospitality Administration - Hotel Management (IHM)
Institute of Hotel Management
India2013
Skills
- Communication
- Critical thinking
- Customer service
- Problem-solving
- Proficient in Microsoft Word, Excel, and Powerpoint Research
- Employee Performance
- Medical Emergency Response
- Interpersonal Communications
- Hospitality Service Expertise
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
- Certified Departmental Trainer - "Hyatt on Skills"
- Certified WSET Level 1 Award in Wines (QCF)
- Certified Fire Safety Program
Languages
English
Proficient
C2
Urdu
Advanced
C1
Hindi
Bilingual or Proficient (C2)
Timeline
Head Mixologist
Taj , Dubai
10.2021 - Current
Team Leader
Dusit Thani , Dubai
02.2021 - 10.2021
Bartender
Hyatt Regency , Dubai
01.2020 - 01.2021
Bachelor of hospitality Administration - Hotel Management (IHM)
Institute of Hotel Management
- Certified Departmental Trainer - "Hyatt on Skills"
- Certified WSET Level 1 Award in Wines (QCF)
- Certified Fire Safety Program
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