SUMIT SINGH
Banglore
Summary
Advisor professional with over 10+ years of progressive experience in eCommerce & retail. Accomplished at creative development, Order Management, CRM, Product Review Management. D2C, B2B and Offline sales. Complaint and escalation management. Making POA for Amazon. Hiring the candidates as per the company requirement. Checking product listing of various Ecommerce platform. Implementing new ideas for collecting the customer's data of Amazon and Flipkart etc. Technical Assistance for Health Equipment, Logistic & Warehouse coordination. Vendor Payment. Customers Refund.
Overview
11
11
years of professional experience
Work History
Manager (Customer and Business Development)
Evenflow Brands Private Limite (Xtrim, Yogarise, Vifitkit, Rusabl, BabyPro etc.)
10.2023 - Current
- Order Management, Negotiation the price, Send the Quotation to the client and create the proforma invoice against PO
- And finally dispatch the order post receiving the payment from the client
- Warehouse and Logistics coordination
- Being at eCommerce company, My main responsibility was managing entire Review process organically and paid
- Checking the product listing on various ecommerce that all the products are listed properly as per Metrology and Amazon / Flipkart guidelines or not
- If any issue then needs to coordinate with concerned team in order to rectify the correction
- Checking the QC of new launch product and get it improved before launching
- Making proper POA in order to reinstate the supressed product on Amazon
- Handling D2C Sales, offline sales
- Indiamart sales
- Handling vendor payment, Customer's refund etc
- Checking the QC of product post sale and finding the root cause after that get it improved by coordination by Sourcing and purchasing team
- Implementing new ideas in order to collect the data of Amazon / Flipkart customer
- Being at eCommerce company, My responsibility was to taking care of customer complaints, raised through various eCommerce platforms like Amazon, Flipkart, etc
- Expert in convincing customer to post positive feedback on various portals like Amazon, Flipkart etc
- Manging the review paid and organic
- Identifying and providing solution and/or input on unique or recurring customer problems
- Verifying case logs on tickets to validate the troubleshooting steps performed by the technician before getting escalated to the higher support
- Initiating the refund of vendors and the customers by coordinating with account department
- Manging the entire team
- Replying to the customer's question on Seller central and vendor seller central.
Manager (Ecommerce Analysis)
Boldfit (Bling Brands Private Limited)
04.2022 - 10.2023
- Order Management, Negotiation the price, Send the Quotation to the client and create the proforma invoice against PO
- And finally dispatch the order post receiving the payment from the client
- Warehouse and Logistics coordination
- Being at eCommerce company, My main responsibility was managing entire Review process organically and paid
- Checking the product listing on various ecommerce that all the products are listed properly as per FSSAI, Metrology and Amazon / Flipkart guidelines or not
- If any issue then needs to coordinate with concerned team in order to rectify the correction
- Checking the QC of new launch product and get it improved before launching
- Making proper POA in order to reinstate the supressed product on Amazon
- Handling D2C Sales, offline sales
- Managing warranty of the products
- Managing warranty policy etc
- Handling Shopify, payment gateway, vendor payment, Customer's refund etc
- Hiring employees for entire company
- Checking the QC of product post sale and finding the root cause after that get it improved by coordination by Sourcing and purchasing team
- Implementing new ideas in order to collect the data of Amazon / Flipkart customer
- Handling Quick reply / wati chat boat
- Taking decision in order make our company policy much better which more centric for the customers and as well the company
- Being at eCommerce company, My responsibility was to taking care of customer complaints, raised through various eCommerce platforms like Amazon, Flipkart, etc
- Being a Nutrition expert, providing advance level Nutrition information to the customers and resolve the customer's complaint according the customer concerns
- Expert in convincing customer to post positive feedback on various portals like Amazon, Flipkart, 1MG, etc
- Manging the review paid and organic
- Guiding to the customers about the health supplement and approached to purchases the product from official or other Ecommerce website
- Identifying and providing solution and/or input on unique or recurring customer problems
- Verifying case logs on tickets to validate the troubleshooting steps performed by the technician before getting escalated to the higher support
- Initiating the refund of vendors and the customers by coordinating with account department
- Manging the entire team
- Replying to the customer's question on Seller central and vendor seller central.
Teal Leader (Ecommerce) /complaint/Sales/Operation Support Executive
Nirvasa Healthcare Private Limited / Nutrafirst
11.2020 - 04.2022
- Being at eCommerce company, My main responsibility was to taking care of customer complaints, raised through various eCommerce platforms like Amazon, Flipkart, etc
- Being a Nutrition expert, providing advance level Nutrition information to the customers and resolve the customer's complaint according the customer concerns
- Expert in convincing customer to post positive feedback on various portals like Amazon, Flipkart, 1MG, etc
- Manging the review paid and organic
- Guiding to the customers about the health supplement and approached to purchases the product from official or other Ecommerce website
- Identifying and providing solution and/or input on unique or recurring customer problems
- Verifying case logs on tickets to validate the troubleshooting steps performed by the technician before getting escalated to the higher support
- Initiating the refund of vendors and the customers by coordinating with account department
- Manging the entire team
- Replying to the customer's question on Seller central and vendor seller central.
Sr. Technical/complaint/Sales/Operation Support Executive
Healthgenie India Pvt. Ltd.
10.2014 - 11.2020
- Being at eCommerce company, My main responsibility was to taking care of customer complaints, raised through various eCommerce platforms like Amazon, Flipkart, etc
- Coordinating with Technicians and Vendors
- Providing technical support on the operation and maintenance of Health Equipments such as Treadmills, Weighing Scales, etc
- And /or its peripherals
- Expert in convincing customer to post positive feedback on various portals like Amazon, Flipkart, 1MG, etc
- Guiding customer troubleshooting efforts to identify products that have technical issues and issue service calls
- Arrange the technician across the India in order to resolve the complaints
- Identifying and providing solution and/or input on unique or recurring customer problems
- Verifying case logs on tickets to validate the troubleshooting steps performed by the technician before getting escalated to the higher support
- Initiating the refund of vendors and the customers by coordinating with account department.
Sales Support Executive
NaaptolPvt. Ltd.
02.2013 - 10.2014
- Advising customers to buy/sell products online, handling inbound & outbound customer calls
- Managed a customer base that consists of both prospective and existing customers
- Receive inbound phone call in order to manage and service customer accounts, up-sell and cross-sell various products and services, and increase revenue and strategic product sales
- Understand the customer needs & retaining them through better customer experience.
Education
GNIIT -
NIIT
12th Board - undefined
CBSE
High School - undefined
U.P. Board
Skills
Order Management, Negotiation the price, Send the Quotation to the client and create the proforma invoice against PO And finally dispatch the order post receiving the payment from the client Warehouse and Logistics coordination
Review Management organically and Paid
D2C, B2B and Offline sales Handling Indiamart product listing and sales
Manage the Entire Team
Making proper POA for Amazon in order to reinstate the supressed product
Regularly checking the product listings on Amazon and Flipkart to ensure that products are listed in accordance with FSSAI, Metrology, and Amazon/Flipkart guidelines
Expert level experience in Handling customer enquiries professionally by phones, emails & chat
Experience investigating into customer's complaints and rectify the problems, by recommending the necessary actions to prevent recurrence
Experience working with CRM software like Odoo, Shopify, WordPress etc
Experience working with WordPress CMS, Creating Products, Orders, etc
Good command about the Nutrition supplement
Familiar with working on both Windows and Linux based systems working knowledge of MS Office Products
Experience sailing the product in bulk quantity
Arranging the technician for Treadmill across the India in order to resolve the complaint
Manage the Quick reply chat boat
Developing the idea for collecting the Amazon and Flipkart customers contact details
Coordinating with Logistics and warehouse team in order to dispatch the product smoothly and timely
Checked QC of the products Find out the root cause of quality issue of the product and resolve Analysis the customer complaint and improve the product's quality by coordination with Sourcing and purchases team
Personal Information
- Date of Birth: 05/01/88
- Gender: Male
- Marital Status: Married
Timeline
Manager (Customer and Business Development)
Evenflow Brands Private Limite (Xtrim, Yogarise, Vifitkit, Rusabl, BabyPro etc.)
10.2023 - Current
Manager (Ecommerce Analysis)
Boldfit (Bling Brands Private Limited)
04.2022 - 10.2023
Teal Leader (Ecommerce) /complaint/Sales/Operation Support Executive
Nirvasa Healthcare Private Limited / Nutrafirst
11.2020 - 04.2022
Sr. Technical/complaint/Sales/Operation Support Executive
Healthgenie India Pvt. Ltd.
10.2014 - 11.2020
Sales Support Executive
NaaptolPvt. Ltd.
02.2013 - 10.2014
GNIIT -
NIIT
12th Board - undefined
CBSE
High School - undefined
U.P. Board