Sumit Singh
Thane
Summary
I'm a Hotel Management graduate with a total work experience over 12 years in hospitality industry and retail. Highly motivated Retail Operations Manager involved in all aspects of retail sales management. Proven track record of driving sales growth. Strong team management and interpersonal development skills. The ideal position will provide a challenging opportunity to significantly contribute to a company's efficiency, organization, growth, and profitability.
Overview
13
13
years of professional experience
Work History
Store Manager
Maple
Navi Mumbai
07.2024 - Current
- Look after Apple ecosystem sales and maintain store standards as per Apple policy and store operations.
- Established customer service standards and monitored staff compliance.
- Developed strategies to maximize sales and profitability.
- Recruited, trained and supervised new employees.
- Implemented efficient systems for tracking stock movement.
- Analyzed financial data to identify areas of improvement.
- Prepared monthly reports on sales figures, expenses, profits.
- Provided feedback on marketing campaigns to improve effectiveness.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Store Manager
Tata Croma
Navi Mumbai
11.2022 - 06.2024
- The Store Manager plans and directs the day-to-day operations of the store
- Develop strategies to improve customer service, drive store sales, increase profitability, create store policies and marketing programs that will increase sales and grow the existing customer base
- Maintain high store standards and conditions and foster a positive environment.
Retail Operational Manager
Stoppersstop
Mumbai
02.2018 - 11.2022
- Taking care of a store with a sale of 70 Cr
- Yearly and 40000 Sq
- Ft
- Retail area with a total manpower of 250 floor staff along with 6 Department managers
- As Retail Manager i oversee all of the daily Operations of the Store and passionate about delivering exceptional levels of customer service and driving sales and all KPI
- Manage the stores employees, including hiring, performance evaluation, scheduling and assigning duties and responsibilities by training, coaching and developing the team
- As Retail Ops Manager im working for motivated 6 engaging staff and to ensure the staff represents and embraces Values and understand goals and also hold regular team meetings to communicate with the staffs & department manager 1
- Managing schedules 2
- Appraisals 3
- Terminations 4
- Input information into POS system 5
- Monitor KPIs 6
- Set Holiday promotions 7
- Oversee Inventory 8
- Returns reports 9
- New collections and inventory analysis 10
- Performance evaluations 11
- Comply with doto protection 12
- Ensuring consistent customer service 13
- Good relationships with the buyers, and head of retail
Store Manager
Red tape
Navi Mumbai
05.2017 - 02.2018
- Responsible for overseeing the daily operations of store, making sure it runs smoothly and effectively
- Their duties include motivating soles teams, creating business strategies, developing promotional material, and training new staff
Cluster Manager (Handling three corporate canteen)
BRITE FOOD SERVICE & DISTRIBUTORS
Thane
07.2013 - 05.2017
- Plan stores target as per monthly business plan
- Ensure communication implementation of all schemes
- Giving ideas & suggestions to all Chefs and service staff for better food and service to the customers
- Motivating the staff to ensure all records maintained at store
- To ensure proper cash management
- To maintain proper record for expenditures
- To maintain Inward & Outward
- Order all food and drink items considered necessary to stock the canteen Arrange pick- up/delivery of all items Ensure the canteen is regularly restocked throughout the season
COMMI-2
FOOD NECTAR CATERING SERVICE PVT. LTD
Navi Mumbai
07.2012 - 05.2013
- Implements all the food and beverage policies and procedures Recognizes good quality products and presentation
- Maintains high sanitation standard throughout the working station
- Knows and understands all the Basic policies and procedures in food production
- Maintains all service standards established for the Pastry Kitchen
- Follows up and complies with the cleaning schedule established for the Kitchen Assist the chef de party in the production of the en mise- en-place for the elaboration of the all menu according to receipt and fiche technique.
INDUSTRIAL TRAINING
SKY GOURMET
Mumbai
08.2011 - 12.2011
Education
BSc - Hotel Management
TRAINING SHIP RAHAMAN (MUMBAI UNIVERSITY)
Navi Mumbai03.2012
HSC -
KENDRIYA VIDYALAYA
Thane03.2008
SSC -
KENDRIYA VIDYALAYA
Thane03.2006
Skills
- Teamwork
- Problem-Solving
- Customer service
- Sales
- Leadership
- Handling conflict
- Retail
- Store management
- Sales management
- Operations Management
- Revenue Generation
- Operational budgeting
- Store Merchandising
- Employee Training
- Recruitment and hiring
- Delegating Work
Languages
English & Hindi
Accomplishments
- 1) In the graduation ceremony awarded as best all-round performance student for last 3 years
- 2) In Brite food got promoted twice in a year for actively taking up the challenge
- 3) In stoppersstop 4 time awarded as best department manager at store level and won best Retail operational manager in entire west zone for the qtr.
Timeline
Store Manager
Maple
07.2024 - Current
Store Manager
Tata Croma
11.2022 - 06.2024
Retail Operational Manager
Stoppersstop
02.2018 - 11.2022
Store Manager
Red tape
05.2017 - 02.2018
Cluster Manager (Handling three corporate canteen)
BRITE FOOD SERVICE & DISTRIBUTORS
07.2013 - 05.2017
COMMI-2
FOOD NECTAR CATERING SERVICE PVT. LTD
07.2012 - 05.2013
INDUSTRIAL TRAINING
SKY GOURMET
08.2011 - 12.2011
BSc - Hotel Management
TRAINING SHIP RAHAMAN (MUMBAI UNIVERSITY)
HSC -
KENDRIYA VIDYALAYA
SSC -
KENDRIYA VIDYALAYA
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