Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Roles And Responsibilities
Personal Information
Timeline
Generic

Kunal Handa

Mohali

Summary

Dynamic Assistant Manager with a proven track record at Aerial Telecom Solution, excelling in call center operations and sales strategy development. Expert in performance metrics analysis and employee training, driving significant sales growth. Adept at process optimization and compliance management, fostering a high-performing team culture.

Overview

12
12
years of professional experience

Work History

Assistant Manager

Aerial telecom Solution
Mohali
02.2025 - Current
  • Managed end-to-end call center operations for multiple high-growth projects within largest used car-selling business in India.
  • Oversaw 115 employees and six Team Leaders, optimizing manpower planning and deployment.
  • Drove development of sales strategies, enhancing overall conversion rates.
  • Monitored performance metrics, providing actionable insights for team improvement.
  • Conducted training and development programs to elevate employee performance.
  • Created comprehensive reporting and analysis dashboards for informed decision-making.
  • Streamlined processes to ensure efficiency across customer lifecycle stages.
  • Tracked detailed billing reports to maintain financial accuracy and accountability.

Assistant Manager

Teleperformance
07.2018 - 01.2022
  • Working as a ASSISTANT MANAGER in Teleperformance in Flipkart process.
  • Ensuring compliance to SLA, IT and necessary HR policies & timely notifications are sent to client, and they are kept updated with the progress on the activities in the team.
  • Analysis & Presentation of the KPI Monitoring reports to the management.
  • Coordinating with Recruitment/training/quality for management.
  • Innovation & Automation of reports helping in reducing time taken to create reports & motivational activities.
  • Report making Regarding C-SAT/ICE and also share feedback on timely basis.
  • Interaction with Client Regarding Process improvement.
  • Briefing Update timely basis.
  • Fact finding for process improvement and customer benefits.

Team Leader

TBSS
Solan
08.2014 - 01.2018
  • Joined as CCE in TBSS Mohali.
  • August 2014 to 2018 (4 years) working as a Team Leader in TBSS for Solan Location.

CCE

Spanco
Mohali
01.2014 - 01.2015
  • 1 years’ experience in spanco as a CCE

Education

MBA -

Punjab Technical University
Jalandhar

10+2 -

P.S.E.B
Mohali

10th -

P.S.E.B
Mohali

Skills

  • Call center operations
  • Sales strategy development
  • Performance metrics analysis
  • Employee training
  • Process optimization
  • Customer relationship management
  • Compliance management
  • Scheduling and planning
  • Sales growth

Accomplishments

  • Achieved many times cookies award in Telenor process.
  • Star performer award in Telenor process.
  • Outstanding performance award given by TBSS Management.
  • League of extra-Ordinary award given by TBSS Management.
  • In last appraisal GOT outstanding rating.

Languages

  • Hindi
  • English
  • Punjabi

Roles And Responsibilities

  • Ensuring compliance to SLA, IT and necessary HR policies & timely notifications are sent to client, and they are kept updated with the progress on the activities in the team.
  • Analysis & Presentation of the KPI Monitoring reports to the management.
  • Coordinating with Recruitment/training/quality for management.
  • Innovation & Automation of reports helping in reducing time taken to create reports & motivational activities.
  • Report making Regarding C-SAT/ICE and also share feedback on timely basis.
  • Interaction with Client Regarding Process improvement.
  • Briefing Update timely basis.
  • Fact finding for process improvement and customer benefits.

Personal Information

  • Father's Name: Sh. Bhushan Handa
  • Date of Birth: 11/09/87
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Timeline

Assistant Manager

Aerial telecom Solution
02.2025 - Current

Assistant Manager

Teleperformance
07.2018 - 01.2022

Team Leader

TBSS
08.2014 - 01.2018

CCE

Spanco
01.2014 - 01.2015

MBA -

Punjab Technical University

10+2 -

P.S.E.B

10th -

P.S.E.B

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Kunal Handa