SUMIT SRIVASTAVA

Core Technologies:

• WinForms (GUI), C# (programming language), Database (SQLite), Windows Services (microservices), Microservices, Kubernetes, Message Queues, Elastic Search, AWS(S3 & EC2), LLM (Chat GPT)

Overview:

• Working on a product with a team of 10 members that provides a gateway for numerous CRMs (web and Windows-based) to integrate and post data based on logic to the client dashboard.

Role and Responsibility:

• Individual Contributor, along with providing guidance to colleagues.
• Actively coordinate with the Principal Architect and EM for system design.
• Monitored system performance and implemented optimizations, leading to an improvement in user satisfaction.
• Provided technical support to end-users on a variety of issues.
• Documented and updated technical procedures, user guides, and policies for product support.
• Regular assistance in the deployment of new applications, systems patches, and releases, ensuring seamless integration.
• Collaborated with Product Support team members to share knowledge and improve support processes.
• Provided remote desktop support using tools like TeamViewer and Remote Desktop, increasing issue resolution speed.

Recognition:

• Employee of the Month - 2 times, 3rd position in Hackathon - POC using AI model, using Chat GPT.

Core Technologies:

• C# (programming language), ASP.NET Core MVC, front-end (HTML, CSS, JavaScript), Microsoft Dynamics CRM, Windows Services.

Overview:

• I worked on two projects with different international clients, involving the development of plugins and integrating them within Microsoft Dynamics CRM.
• Developed and integrated telephone calling as a plugin within Dynamics CRM.
• Developed automated scripts for performing periodic notification tasks, such as delivering emails with attachments as reports.

Role and Responsibility:

• Individual Contributor, along with providing guidance to colleagues.
• Collaborating with cross-functional teams to enhance software solutions.
• Evaluated third-party tools or libraries for integration into existing projects.
• Provided technical guidance and support to junior developers on coding standards and design patterns.
• Created web services APIs for integration with external systems.
• Provided excellent customer service, resolving issues promptly and maintaining high satisfaction levels.
• Utilized Git for version control, facilitating team collaboration and project tracking.

Core Technologies: C#, Java (programming language), web services (SOAP and REST), Windows services, WinForms, ASP.NET Web API, database (Oracle, SQL Server), Dropbox.

Overview: I worked on three projects with different regional clients (US, UK, and Middle East).

• Used web services for generating complex business reports in XLSX, PPTX, and DOCX format using Open XML.
• Worked on the Core CCM Domain Legacy Product for a UK-based client (on-site).
• Maintained source control repositories such as Git, SVN, TFS for versioning purposes.

Role and Responsibility:

• Individual Contributor, along with providing guidance to a team of five members.
• Collaborating with cross-functional teams to develop effective solutions from different organizations (internal and external) to enhance the delivery of software and meet customer needs.
• Delegated tasks appropriately according to individual skill sets.
• Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
• Resolved escalated customer complaints or queries promptly and efficiently.
• Created RESTful APIs to enable communication between web applications and databases.
• Optimized database queries for improved performance and scalability of applications.
• Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.

Recognition:

• Acknowledged with excellence for three consecutive years, along with continuous appreciation from different clients.
• Exceeded customer satisfaction by finding creative solutions to problems.