Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Sumit Tewari

Senior Associate
Ramnagar

Summary

To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and self-development and help me achieve personal as well as organizational goals. I want to be involved in work where I can utilize skill and creatively involved with system That effectively contributes to the growth of organization.

Overview

5
5
years of professional experience
5
5
Certifications
2
2
Languages

Work History

Senior Associate

Pfizer
07.2024 - Current
  • Managed the overall setup, configuration, and maintenance of the Salesforce.com platform, including user and license administration, new user setup/deactivation, and the creation of roles, profiles, permissions, and public groups.
  • Provided support and training to end users, and act as a primary point of Contact for end-user Support.
  • Help users with their questions, prioritize, and make improvements to Salesforce based on feedback from users, and what the organization wants to achieve.
  • Collaborate with stakeholders to gather analyze requirements, translating them into technical specifications.
  • Involved in fixing major Incidents (P1 issues) and providing the proper RCA of Incident.
  • Solved Technical problems and suggested appropriate workaround related to the application.
  • Perform regular system maintenance, including user account management, data integrity and security settings.
  • Maintain and customize all aspects of the Salesforce platform including objects, record types, custom fields, formula fields, page layouts, security, reporting, validation rules, Assignment Rule, workflows, Process Builder and Lightning Flows
  • Created and Maintained document for Support Processes.
  • Conducted QA tests on Salesforce CRM changes.
  • Used different data tools – Apex Data Loader, Import Wizard and Workbench to conduct data clean ups and data loads.
  • Maintain data integrity through cleansing, de-duplication, and merging.
  • Improved user experience by troubleshooting and resolving issues, and providing timely support on the Agentforce platform.
  • Identified recurring support issues and collaborated with teams to design, implement, and test Einstein Chatbot solutions
  • Worked closely with cross-functional teams to identify, troubleshoot, and resolve issues efficiently.
  • Enhanced Salesforce platform health score by leveraging tools like AppOmni to improve security, compliance, and system performance.

Salesforce Administrator

OrthoFx
09.2023 - 07.2024
  • Developed reports and dashboards for various teams and departments throughout the organization.
  • Provide Short training to new users of Salesforce CRM via remote session for understanding the Salesforce Environment.
  • Gathered and analyze business requirements for System changes and Enhancements in Salesforce CRM.
  • Prepared checklists, create various components in sandboxes, and deploy them to the Production org using Change Sets.
  • Successfully supported Salesforce.com and seamlessly integrated Zoom for Lightning Application for efficient storage of webinar data.
  • Expertise in working with case management configured web to case implemented e-mail to case to convert incoming customer e-mail into cases in salesforce, configured the case assignment rule.
  • Granted and managed user access in Salesforce, ensuring appropriate permissions, roles, and security settings were applied based on business requirements.
  • Created case escalation rules to escalate cases automatically if they are not resolved within a certain period of time.
  • Supported multiple applications like RingDNA, truly and panda doc.
  • Administered Skivia jobs (ETL) and synchronized data with Salesforce.

Senior Engineer (Salesforce Administrator)

Marsh McLennan Companies
01.2021 - 09.2023
  • Ensuring a high-quality Client experience while adhering to the SLAs for Partner with Sales and Customer Support teams to design dashboards & reports within Salesforce.
  • Experience in Working as a Point of Contact for Customers for understanding their issue/requirements and providing them the best possible solutions in Collaboration with internal teams.
  • Created Bugs and User Stories on JIRA Board.
  • Good Experience in using SOQL for Querying and SOSL for Searching Data.
  • Providing support for the day-to-day management of Salesforce.com.
  • Developed email templates and list views for users to facilitate bulk email sending from Salesforce.
  • Participate in user requirement sessions and document user requirements to address changing business needs.
  • Worked on Monthly releases and Dataloads.
  • Integrated and Configured Managed Package and ongoing support of Docusign CLM for the Salesuser.
  • Implemented reports and Dashboard in Docusign CLM.

Education

B.Tech - Computer Science and Engineering

Graphic Era Hill University
05.2020

12th -

CBSE Board
05.2016

10th - undefined

CBSE Board
05.2014

Skills

Salesforce CRM

Agentforce

RingDNA

Apex,

JIRA

Service Now

Einstein chatbot

Sales Cloud

SOQL

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Certification

Salesforce Certified Administrator

Interests

Cooking, Watching TV Shows

Timeline

Salesforce Certified Agentforce Specialist

07-2025

Salesforce Certified Platform Developer 1

04-2025

Senior Associate

Pfizer
07.2024 - Current

Salesforce Certified Platform App Builder

11-2023

Salesforce Administrator

OrthoFx
09.2023 - 07.2024

Docusign CLM Administration Specialist Badge

10-2022

Salesforce Certified Administrator

02-2022

Senior Engineer (Salesforce Administrator)

Marsh McLennan Companies
01.2021 - 09.2023

10th - undefined

CBSE Board

B.Tech - Computer Science and Engineering

Graphic Era Hill University

12th -

CBSE Board

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Sumit TewariSenior Associate