Sumit Thakur
Dehradun
Summary
Detail-oriented Analyst skilled in data validation, reporting, and technical troubleshooting. Proven ability to enhance customer relations and streamline processes, contributing to organizational success.
Overview
10
10
years of professional experience
4
4
Certifications
Work History
Analyst - Client Relations
Occams Advisory Private Limited
Dehradun
07.2023 - Current
- Conducted data validation to ensure accuracy in reporting and analysis.
- Prepared detailed reports summarizing research findings for internal use.
- Maintained databases to organize and retrieve key information efficiently.
- Implemented strategies for automating organizational processes.
- Collaborated with cross-functional teams on projects related to analytics initiatives.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
Technical Support Analyst
Nlink Tech Private Limited
Dehradun
06.2017 - 05.2023
- Documented solutions in knowledge base for future reference.
- Maintained accurate records of support requests and resolutions.
- Conducted regular follow-ups to ensure customer satisfaction with services.
- Provided timely updates on progress towards resolution of customer issues via email or phone calls.
- Provided technical assistance to resolve customer inquiries and problems related to software, hardware, and network issues.
- Resolved technical issues for clients using remote support tools.
Technical Support Specialist
CERT Technology
Dehradun
01.2016 - 04.2017
- Provided technical support for hardware and software issues for clients and staff.
- Diagnosed technical problems using troubleshooting tools and software applications.
- Assisted users with system navigation and software installations effectively.
- Collaborated with IT teams to resolve complex technical issues efficiently.
- Trained new employees on company protocols and support procedures thoroughly.
- Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
- Provided comprehensive technical support to customers via telephone, email and chat.
- Documented and updated case notes for each customer and work order.
- Diagnosed system problems using remote tools to access customer machines.
Education
Bachelor of Science - Chemistry, Botany, Zoology
DAV(PG) College
Dehradun07-2011
Skills
- Database management
- Data analysis
- Reporting techniques
- Technical troubleshooting
- Customer relationship management
- Project coordination
- Documentation practices
- System navigation
- Cross-functional collaboration
- Problem solving
- Attention to detail
- Effective communication
- Analytical problem solving
- Data mining techniques
- MS Excel
- Data research and validation
- System analysis
- Report preparation
- Excel proficiency
- Information gathering
Languages
English
Upper Intermediate (B2)
B2
Hindi
Native
Native
Certification
JCHNE Course, Cloud - Jetking.
Timeline
Analyst - Client Relations
Occams Advisory Private Limited
07.2023 - Current
Technical Support Analyst
Nlink Tech Private Limited
06.2017 - 05.2023
Technical Support Specialist
CERT Technology
01.2016 - 04.2017
Bachelor of Science - Chemistry, Botany, Zoology
DAV(PG) College