

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Business development and planning
Controlling costs
Brainstorming ideas
Resource Allocation
Staff Development
Goals and performance
Talent review
Territory Management
Key Result Action
(a) Improved forward conversion by 22-28% through same day reattempts of undelivered shipments.
(b) Enhanced promoter score by 38-42%
(c) Improved reverse conversion by 22-28% through same day reattempts of not picked shipments.
(d) Ensured 100% delivery/pick up of shipments as per the customer promise date only except external impact.
(e) Expanded coverage of reachability to new pin codes by 8-12 % through set up ODH & MDHs in remote located areas.
(f) Ensure zero shrinkage through strictly institutionalizing SOPs and ensured adherence by the team during inbound/outbound.
(g) Developed various strategies to boos performance of individuals at work place and in routes.
(h) Optimized moveable and fixed resources to meet business objectives.