Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Key Result Action
(a) Improved forward conversion by 22-28% through same day reattempts of undelivered shipments.
(b) Enhanced promoter score by 38-42%
(c) Improved reverse conversion by 22-28% through same day reattempts of not picked shipments.
(d) Ensured 100% delivery/pick up of shipments as per the customer promise date only except external impact.
(e) Expanded coverage of reachability to new pin codes by 8-12 % through set up ODH & MDHs in remote located areas.
(f) Ensure zero shrinkage through strictly institutionalizing SOPs and ensured adherence by the team during inbound/outbound.
(g) Developed various strategies to boos performance of individuals at work place and in routes.
(h) Optimized moveable and fixed resources to meet business objectives.