Sumit Tripathi
Reservations Manager
Gorakhpur
Summary
With a proven track record at tulah Clinical Wellness, I excel in reservations management and team training, enhancing customer satisfaction and revenue growth. Skilled in complex problem-solving and staff development, I have significantly improved operational efficiency and service quality, positioning me as a dynamic leader in hospitality management.
Overview
16
16
years of professional experience
6023
6023
years of post-secondary education
5
5
Languages
Work History
Reservations Manager
Tulah Clinical Wellness
09.2024 - Current
- Managed daily reservations process, ensuring seamless guest experiences and maximizing occupancy rates through effective scheduling and communication.
- Developed and implemented reservation policies that enhanced operational efficiency and improved guest satisfaction scores.
- Trained new staff on reservation systems and customer service protocols, fostering a knowledgeable team capable of delivering exceptional service.
- Monitored and analyzed booking trends using property management systems, providing insights that informed strategic decision-making for promotional offers.
- Collaborated with front-of-house teams to ensure accurate information flow between reservations and guest services, reducing booking discrepancies.
Reservations Manager
Six Senses Vana
06.2018 - 09.2024
- Company Overview: rebranded on 3rd January 2023
- Email Handling
- Guest calls handling
- Creating new rate codes along with internal packages
- Inventory balancing (Opera and Website)
- OTA extranets and Channel Manager handling
- Reservation and Revenue Reports (daily, weekly and monthly)
- Managing FITs and GITs
- Managing Operations
- Check-in and Check-out
- Guest Query handling
- TA and Corporate interactions and onboarding
- Rebranded on 3rd January 2023
Assistant Manager, Reservations
ITC Kakatiya
07.2016 - 02.2018
- Assist in overseeing daily operations to ensure efficiency and alignment with company goals.
- Supervise, train, and motivate a team of [number] employees to maintain high productivity and customer satisfaction.
- Coordinate staff schedules, monitor performance, and provide feedback to ensure optimal team performance.
- Support the manager in strategic planning, budgeting, and financial management for the department.
- Handle customer inquiries and resolve issues in a timely manner, ensuring a positive customer experience.
- Maintain inventory control and assist with ordering supplies to meet operational needs.
- Conduct performance reviews and contribute to employee development through coaching and training sessions.
- Prepare and analyze reports to track performance metrics, sales, and other key business indicators.
Reservations Executive
Praxis Services Pvt Ltd. (LEELA RESERVATIONS WORLDWIDE)
04.2015 - 06.2016
- Handle incoming reservations via phone, email, and online booking systems, ensuring accuracy and timeliness.
- Provide exceptional customer service by answering queries, offering recommendations, and resolving issues related to bookings.
- Process bookings and confirm reservations, maintaining accurate records of guest details and preferences.
- Coordinate with various departments (e.g., front desk, housekeeping, catering) to ensure all guest requirements are met.
- Assist customers with cancellations, modifications, or special requests, adhering to company policies.
- Maintain and update reservation systems, ensuring availability is accurately reflected and overbooking is avoided.
- Generate daily, weekly, and monthly reports on booking trends, cancellations, and occupancy rates for management review.
- Promote upselling opportunities (e.g., upgrades, additional services) to maximize revenue.
- Ensure smooth check-in/check-out process for guests by coordinating with the front desk.
Sr. Reservation Associate
FOUR POINTS BY SHERATON NEW DELHI AIRPORT HIGHWAY
07.2012 - 01.2014
- Manage high-value or VIP customer reservations, ensuring personalized service and seamless guest experiences.
- Supervise and train junior reservation associates, providing mentorship, guidance, and support to enhance team performance.
- Handle escalated customer queries, concerns, and complaints, ensuring prompt resolution and high levels of customer satisfaction.
- Process group bookings, corporate accounts, and special requests, ensuring all requirements are met and communicated to relevant departments.
- Maintain and update booking systems with accurate guest information, ensuring real-time availability and preventing overbookings.
- Monitor occupancy levels and adjust room allocation as necessary to optimize revenue and maximize bookings.
- Assist in developing and implementing reservations policies and procedures to improve efficiency and customer service.
- Analyze booking trends, cancellations, and customer preferences to provide insights and recommendations for marketing and sales strategies.
- Collaborate with the sales and marketing teams to promote special offers, upsell services, and increase overall revenue.
- Prepare detailed reports on reservations, occupancy rates, and performance metrics for management review.
Reservation Associate
NIDRA HOTEL
11.2011 - 06.2012
- Handle incoming reservations via phone, email, and online booking systems, ensuring accurate and efficient booking of rooms or services.
- Respond to customer inquiries regarding room availability, rates, and special offers, providing exceptional service and information.
- Process and confirm bookings, ensuring all guest details are recorded correctly and in compliance with company policies.
- Assist customers with reservation modifications, cancellations, and special requests, maintaining a high level of customer satisfaction.
- Coordinate with the front desk and other departments to ensure guest needs are met before, during, and after their stay.
- Update and maintain the reservation system to ensure real-time availability and minimize overbooking.
- Monitor booking trends and occupancy rates to assist with the adjustment of room rates and availability.
- Handle payments and deposit procedures, ensuring accuracy and compliance with company procedures.
- Communicate effectively with the sales and marketing teams to promote special offers and upselling opportunities.
- Maintain detailed and accurate records of reservations, cancellations, and guest preferences.
Industrial Trainee
Le Méridien
10.2009 - 03.2010
- Undergone 22 weeks of Industrial Training in all four major departments (Front Office, Housekeeping, Food & Beverage Service & Kitchen)
Education
Bachelor's - Hotel Management and Catering Technology
Ram Institute of Hotel Management and Catering Technology
Dehradun, Uttrakhand12th -
Central Academy
10th -
Central Academy
Skills
Team Training
Group reservations
Complex Problem-solving
Customer satisfaction
Reservations management
Staff training and development
Revenue management
Time management
Mobilenumbers
- +91-8392937888
- +91-8808525555
- +91-9451263161
Languages
- English
- Hindi
Language
6,C2
Workshopsandcertificates
- Participated in Nestle Workshop Organized in Ram Institute of Hotel Management and Catering Technology
- Participated in Blood Donation Camp Organized in Ram Institute of Hotel Management and Catering Technology
- Winner of Teacher's Day Best Message Contest Organized in Ram Institute of Hotel Management and Catering Technology
- Secured First Position in Quiz Competition held at school level in year 2000
- Got Inspirational Prize in Mathematics Olympiad held at school level in year 2004
Timeline
Reservations Manager
Tulah Clinical Wellness
09.2024 - Current
Reservations Manager
Six Senses Vana
06.2018 - 09.2024
Assistant Manager, Reservations
ITC Kakatiya
07.2016 - 02.2018
Reservations Executive
Praxis Services Pvt Ltd. (LEELA RESERVATIONS WORLDWIDE)
04.2015 - 06.2016
Sr. Reservation Associate
FOUR POINTS BY SHERATON NEW DELHI AIRPORT HIGHWAY
07.2012 - 01.2014
Reservation Associate
NIDRA HOTEL
11.2011 - 06.2012
Industrial Trainee
Le Méridien
10.2009 - 03.2010
Bachelor's - Hotel Management and Catering Technology
Ram Institute of Hotel Management and Catering Technology
12th -
Central Academy
10th -
Central Academy
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