Sumit Verma

• Managed and mentored a team of 4-5 members under my supervision.
• Collaborated with cross-functional teams to ensure successful product delivery.
• Provided support to clients regarding HLD and LLD concerns.
• Identified opportunities for automation and process optimization to improve efficiency across teams. Analyze production environments and find security gaps in Entra Tenant.
• Validating production environments and assisting our clients to implement MS best practices to keep the secure score high.
• Analyzed data from multiple sources to make informed decisions regarding the direction of technical operations.
• Served as an escalation point for customers having difficulties using products or services.
• Engaged with senior management regularly providing updates on project progress and results achieved.
• Researched emerging trends in technology related industries in order to stay up-to-date on industry best practices.
• Managed a team of technical professionals in completing complex projects on time and within budget.
• Developed and implemented operational plans to ensure the smooth running of technical operations.
• Provided technical guidance and support for staff members in resolving operational issues.
• Maintained accurate records of all technical operations including costs, timelines, resources used.

Designed, managed, and implemented system and application infrastructure as per business need.

SME with a focus on improving Entra Tenant's Identity related issues.

Developed and enforced various policies to safeguard the Azure Cloud environment.

Managed IAM, PIM, and Conditional Access Policies along with implementing MFA for multiple clients.

Implemented MS recommendations in Azure and always kept Secure Score above 90%.

Managed Domain Controllers in Azure environment for multiple clients.

Managed Azure AD Connect and Entra Connect Synchronizations.

I managed synchronization-related concerns between AAD Connect and Azure Entra ID.

Managed Backup solutions on cloud via MARS agent.

Assisted in solutioning for Azure File Storage for File Sharing via Azure File Sync Service.

Assisted in Azure Cloud-related concerns related to Monitoring, Log Analytics, NSG, and UDR.

Managed group policy infrastructure based on the policies and guidelines provided via AGPM.

Azure Storage account creation, creation of different storage like Blob, Azure

File, Queue, and Tables; Storage Explorer.

Security Center Management, and provide recommendation to secure the infrastructure.

Building and Installing servers through Azure Resource Manager Templates or Azure Portal.

Managed IP Forwarding for VMs and role instances acting as virtual appliances. Working on MS Azure, involved in configuring virtual machines, storage accounts, and Resource Group.

Gather, review, and validate network requirements, VNETs, and network security groups.

Installation of OS and software, installation, and upgrading of drivers and firmware, coordination with onsite team, and execution of changes, building servers.

& decommissioning of servers, assisting in patching servers.

Convert existing Virtual Machine from Standard to Premium Storage Account.

Patching and Validating of Virtual Machine in Azure.

Configure automation account for managing VM, automate tasks against resources in Azure.

Created Storage Pool and striped disks for Azure Virtual Machines

Backup, Configure, and Restore Azure Virtual Machine using Azure Backup. Serve as a primary point responsible for the overall health, performance, and capacity of the deployed.

Improve system performance, application delivery, and efficiency through automation, process refinement, postmortem reviews, and in-depth configuration analysis.

Working on incidents that come in for following issues: DNS, Space Issues, IIS.

Access, DFS, File System, Host unreachable issue, installation errors, Paging,

Backup failure, Windows Service

Monitor Azure Infrastructure through System Center Operation Manager (SCOM)

Coordinating with Microsoft for increasing subscription limit like- Core limit and Cloud Services

Handling and Resolving Client's Issues remotely

Configured BGP routes to enable ExpressRoute connections between on premise data centers and Azure cloud

Group policy, AD replication, software & Application installation errors, BSOD and recovery.

Successfully provided technical support to Microsoft Gold/Certified Partners using Microsoft Server 2008 R2, 2008, and 2003.

Provided support to medium to large IT firms and consultancies, aiding in the delivery of IT-related services to their clients. .

Spearheaded activities related to: administration, troubleshooting, break-fix support for Active Directory, DNS, DHCP, replication, performance, and authentication issues; create/delete/modify distribution and security groups, group policies, group memberships, and disabled user account/mailbox restoration; organizational units; login scripts; and site links.

Perform backups as scheduled for production and non-production environments.

Effectively resolved fix and break issues on Exchange Server including installation and disaster recovery protocols.

Provided support through phone, email, and remote methods. North America users for any devices connected to Laptop\Desktop\Printers.

Selected as a member of the pilot batch in the Qresolve team.

Troubleshoot server hardware and software issues and escalate accordingly if required

Install, troubleshooting and perform in place upgrade of (xp, 98, vista) operating

Update changes when made to computer system, or new hardware is installed.

Get involved in the sale of Qresolve support plans.

Resolving technical queries of North American customers through phone.

Troubleshooting issues related to Dell laptop hardware, peripherals, and software.

Conference with third-party vendors to ensure that issue does not exist from Dell. Inform the customer about the latest upgrades available for their laptop in hardware and software.

Ensure that all incidents and requests for work are logged into the Service Desk software.

Resolving issues through remote session for various operating system issues.

Follow up with the customer to get the installation of the part, which he.

received.

Resolving technical queries of North American customers through phone. Troubleshoot problems and make recommendations for modification to rectify faults.

Logged all incidents and requests for work into Service Desk software

Making notes of every call-in software and updating customers about it.

Resolving issues through remote session for various operating system issues. Troubleshooting issues related to laptop hardware, peripherals, and software. Diagnosing faulty parts and dispatching them to the customer.