Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sumit Verma

Sumit Verma

Resort Manager
Delhi,Sawai Madhopur

Summary

Experienced with overseeing all aspects of resort management, including operations, staff, and guest relations. Utilizes effective communication and leadership skills to ensure seamless service delivery. Track record of implementing successful strategies to enhance guest satisfaction and operational efficiency.

Overview

16
16
years of professional experience
4026
4026
years of post-secondary education

Work History

Resort Manager

Puratan Qila
Sawai Madhopur
06.2023 - Current
  • Implemented regular facility maintenance programs to preserve the aesthetics and functionality of the resort premises.
  • Evaluated customer feedback systematically, utilizing insights for continuous improvement initiatives.
  • Championed sustainable practices throughout resort operations to minimize environmental impact and enhance eco-friendly reputation.
  • Monitored performance metrics regularly, identifying areas for improvement in operational efficiency and guest satisfaction levels.
  • Recruited trained, and mentored staff members to maintain a high standard of service quality.
  • Enhanced guest satisfaction by implementing personalized services and addressing individual needs.
  • Introduced innovative dining concepts that catered to diverse preferences while maintaining quality standards.
  • Organized events and functions at the resort, promoting positive brand image within the local community.

Catering Sales and Operations Manager

RK Crockery and Catering Services
01.2021 - 05.2023
  • Company Overview: Delhi
  • Spearheaded a team of 35 in delivering high-quality catering services.
  • Streamlined operations by implementing a new inventory management system.
  • Negotiated contracts with local vendors, cutting supply costs while maintaining quality standards.
  • Coordinated over 100 successful events annually, enhancing client retention.
  • Delhi

Self Employed (Food Business)

Spicy Affairs Restaurant
05.2019 - 01.2021
  • Company Overview: Rohini Sec 20
  • Rohini Sec 20

Assistant F&B Manager

Orana Banquets
10.2017 - 03.2019
  • Increased customer satisfaction by implementing innovative food and beverage service techniques.
  • Streamlined operations for improved efficiency by optimizing staff scheduling and task delegation.
  • Improved overall service quality by conducting regular performance evaluations of staff members, identifying areas for development, and providing constructive feedback.
  • Maximized table turnover rates through efficient seating arrangements and reservations management systems.

Food and Beverage Supervisor

Danat Al Ain Resort
03.2014 - 09.2017


  • Creating a positive first impression and ensuring guests feel comfortable
  • Understanding the menu and offering suggestions to enhance the dining experience
  • Quickly and efficiently addressing any guest concerns to ensure satisfaction
  • Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
  • Collaborated with other supervisors and managers to develop cross-training programs, enhancing employee versatility and reducing downtime during staff absences or turnover periods.
  • Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.

Trainee

Crowne Plaza
07.2013 - 10.2013
  • Company Overview: New Delhi - Delhi
  • Learned new materials, processes and programs quickly.
  • Attended training courses to build understanding of processes, techniques and industry.
  • Increased training efficiency by working closely with supervisor and coworkers, asking questions, and giving honest, detailed feedback.
  • Maintained high levels of efficiency during training by taking detailed notes and asking questions.
  • New Delhi - Delhi

Banquet Supervisor

Le Garden Resort
07.2011 - 02.2013
  • Directed and managed banquet functions.
  • Delegated tasks to staff members to maximize production under tight deadlines.
  • Organized banquet storage and surrounding areas to facilitate access to products and materials.
  • Fostered a positive work environment through effective conflict resolution among team members when necessary.
  • Managed food and beverage inventory for banquet department, reducing waste and maintaining cost control.

Trainee

Hyaat Regency Delhi
Delhi
05.2009 - 08.2009
  • Attended training courses to build understanding of processes, techniques and industry.
  • Increased training efficiency by working closely with supervisor and coworkers, asking questions, and giving honest, detailed feedback.
  • Maintained high levels of efficiency during training by taking detailed notes and asking questions.
  • Delhi
  • Attended training courses to build understanding of processes, techniques, and industry.

Education

PGDM - Hospitality Management

INLEAD
Gurugram
04.2014

Bachelor of Science - Catering Science and Hospitality Management

UEI Global
Delhi
04.2011

Skills

  • Interpersonal Skills

  • Operational Skills

  • Product Selling Professional

  • Attentive and Observant

  • Solution Development and Optimization

  • Consistent Procedure and Protocol Use

Timeline

Resort Manager

Puratan Qila
06.2023 - Current

Catering Sales and Operations Manager

RK Crockery and Catering Services
01.2021 - 05.2023

Self Employed (Food Business)

Spicy Affairs Restaurant
05.2019 - 01.2021

Assistant F&B Manager

Orana Banquets
10.2017 - 03.2019

Food and Beverage Supervisor

Danat Al Ain Resort
03.2014 - 09.2017

Trainee

Crowne Plaza
07.2013 - 10.2013

Banquet Supervisor

Le Garden Resort
07.2011 - 02.2013

Trainee

Hyaat Regency Delhi
05.2009 - 08.2009

PGDM - Hospitality Management

INLEAD

Bachelor of Science - Catering Science and Hospitality Management

UEI Global

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Sumit VermaResort Manager