SUMIT VERMA
Restaurant Manager
Lucknow,UP
Summary
Dedicated Retail professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Restaurant Manager
Jubilant Food Works Domino"s Pizza
Lakhimpur, Uttar Pradesh
07.2022 - Current
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Exceeded goals through effective task prioritization and great work ethic.
- Worked with customers to understand needs and provide excellent service.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed team communications and information for meetings.
- Carried out day-to-day duties accurately and efficiently.
- Prepared variety of different written communications, reports and documents.
- Developed and maintained courteous and effective working relationships.
- Maintained energy and enthusiasm in fast-paced environment.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Received and processed stock into inventory management system.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
Operations Manager
Pizza Cave Restaurant
Lucknow
03.2016 - 06.2022
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Prepared annual budgets with controls to prevent overages.
- Developed systems to track and log work issues.
- Evaluated suppliers to maintain cost controls and improve operations.
- Reviewed operations reports to understand numbers and trends.
Associate Manager
Jubilant Food Works, Domino’s Pizza
Dehradun
03.2012 - 01.2016
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
Education
Bachelor of Science - Hospitality and Hotel Admnistration
Institute of Hotel Management
01.2008 - 01.2011
Senior Secondary - Science
B S Inter College
Farrukhabad 04.2006 - 06.2007
Higher Secondary - Science
B S Inter College
Farrukhabad 04.2004 - 06.2005
Skills
Higher Secondary (10th)undefined
Timeline
Restaurant Manager
Jubilant Food Works Domino"s Pizza
07.2022 - Current
Operations Manager
Pizza Cave Restaurant
03.2016 - 06.2022
Associate Manager
Jubilant Food Works, Domino’s Pizza
03.2012 - 01.2016
Bachelor of Science - Hospitality and Hotel Admnistration
Institute of Hotel Management
01.2008 - 01.2011
Senior Secondary - Science
B S Inter College
04.2006 - 06.2007
Higher Secondary - Science
B S Inter College
04.2004 - 06.2005
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