SUMIT VICHARE
Navi Mumbai
Summary
Dedicated and results-driven Human Resources professional with over 13 years of comprehensive experience in Human Resource within the dynamic landscape of the India and Global HR function. Proven expertise in Recruitment, Onboarding, Compensation & Benefits, HR Operations, and Performance Management. Adept at designing and implementing HR strategies aligned with organizational goals to foster a positive work culture and drive employee engagement.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager - People & Culture
Morningstar India Pvt. Ltd.
02.2022 - Current
- Developed and implemented HR strategies and initiatives aligned with the company's goals and objectives, while designing and implementing HR policies and procedures to ensure compliance with local regulations and best practices
- Working with Global Regional Teams on key initiatives, serving as the voice of the global needs and connecting with global stakeholders/resources as necessary
- Evaluating processes regularly to identify opportunities for automation or streamlining and driving process transformation in collaboration with People Technology or Transformation team, as necessary
- Managed end-to-end onboarding processes, ensuring a seamless and positive experience for new hires from offer acceptance to their first day and beyond
- Coordinated with cross-functional teams, facilitated necessary paperwork, conducted orientation sessions, provided essential resources and support, and fostered effective communication to promote engagement and successful integration into the organization
- Ensuring HR records and keeping systems up to date and accurate, having a strong understanding of data in Workday and how Workday data feeds to other corporate systems
- Managed the Annual Performance Review process for the entire regional employee base, overseeing accurate and confidential completion while collaborating with cross-functional teams to gather performance data, conduct evaluations, and provide feedback
- Created goals and Key Performance Indicators (KPIs) for the HR team, implemented a measurement system using audit data, dashboards, and databases to provide feedback, track performance, identify areas of improvement, and enable data-driven decision-making
- Collaborated with Talent Acquisition, Talent Management, Total Rewards, and other HR teams to address diverse business requirements and resolve issues related to hiring, onboarding, employee relations, and employee development, ensuring seamless operations and fostering a positive work environment
- Balancing global process consistency with the need to be adaptable to provide excellent customer service, supporting employee escalations, and focusing on customer interactions and resolutions
- Managed the Background Verification (BGV) process for India and other regions, ensuring compliance with legal and regulatory requirements, coordinating with external vendors, conducting thorough screenings, and delivering accurate and timely reports to support informed hiring decisions
- Coordinated with vendors for the implementation of various tools, including ServiceNow, as well as actively participating in projects related to Background Verification Vendor change, ensuring smooth integration, resolving technical issues, and providing ongoing support to optimize functionality and user experience.
Operations Manager
Wipro Digital Operations & Platforms.
05.2011 - 02.2022
- Managing employee lifecycle transaction includes Hiring, Job, position, pay changes, terminations and other employee data changes
- Managing end to end Payroll process for Weekly, Bi-Weekly and Monthly employees along with Pre Payroll& Post Payroll activities
- Running Oncycle and Offcycle payments for the employees and processing the payments with various payment methods (Direct Deposit, Transfer, Wire and Western Unions)
- Responsible for the validation of Payroll processed by the team, funding processing / reconciliation and payroll posting for North America and Global countries as and when required
- Managing Payroll projects for year-end activities, Annual Bonuses, W2 & W2C for North America employees
- Making Tax, Garnishments, payment adjustments and entries for the employees
- Conceptualizing & implementing best practices and techniques to ensure operational excellence of all processes related to HRSS
- Providing management level status update and risk profile dashboards including current & desired future state of control maturity
- Directing, leading and motivating a team of 20 members; imparting continuous trainings for accomplishing greater operational effectiveness and efficiency
- Developing & effectuating business contingency & continuity / capacity plan to ensure uninterrupted & smooth business operations for attainment of budgeted objectives
- Responsible for change management and consistent delivery of key messages to the team
- Establishing measurable financial goals/targets and leading the team to exceed them
- Monitoring daily performance track system/application related issues and working to mitigate any potential risk
- Identifying processes for robotics, optimization and process improvement and partnering with all stakeholders for timely completion of the automation projects
- Coordinating with process consultants for providing inputs for process control & ensuring end-to-end complaint resolution; initiating and sustaining efforts for bettering customer satisfaction through regular relationship calls, identifying & conducting consultation sessions for customers
- Identifying processes and maintaining documentation to support client or service transitions & BAU
- Ensuring timely & accurate service delivery at defined productivity levels as per SLA
- Implementing best practices and techniques to ensure operational excellence of all processes related to HRSS
- Supervising monthly metrics & KPIs and ensuring the adherence to operational standards and applying them consistently
- Developing & reviewing escalation processes to assure that SLAs are achieved effectively and facilitating changes for related improvements
- Ensuring Client Service Levels are met and all KPIs and targets were driven through Managers across the teams
- Acting as single point of contact to the client and onshore team for processing related issues/escalations to provide complete & accurate responses for participants.
Quality Analyst
V2Solutions Pvt. Ltd.
08.2007 - 12.2010
Education
MBA - Operations Management
ITM Institute
Sion, Mumbai06.2014
Bachelor of Commerce - Accounting
Mumbai University
Vashi, Navi Mumbai10.2006
Skills
- Operational Excellence/Strategy Planning
- SLA/KPI Management
- On-boarding-Off-boarding
- Transition Management
- Background Verification
- Global Mobility/Immigration
- Process Management & Improvement
- HR Policies/Labour Laws
- Team Management & Leadership
- Performance Management
- Compensation & Benefits
- Recruitment
Certification
- IIM Rohtak - Advance HR Analytics, 10/23
- Six Sigma Green Belt, Indian Statistical Institute, 02/23
- PMP Training, 08/23
Languages
English, Marathi & Hindi
Hcm Crm Business Tools Managed
- SAP HCM
- SuccessFactors-Employee Central
- Workday
- ServiceNow, JIRA, Seibel CRM
- MS Office (Excel, Word & PowerPoint), and MS Outlook
Timeline
Manager - People & Culture
Morningstar India Pvt. Ltd.
02.2022 - Current
Operations Manager
Wipro Digital Operations & Platforms.
05.2011 - 02.2022
Quality Analyst
V2Solutions Pvt. Ltd.
08.2007 - 12.2010
MBA - Operations Management
ITM Institute
Bachelor of Commerce - Accounting
Mumbai University
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