Sumit Vijay Bhosle
Hospitality
Mumbai
Summary
Degree: BHMCO Holder with effective personnel management skill and good communication skills, keenly interested in planning. May 2010-May 2013. Multi dynamic, confident and hardworking individual. Dedicated towards achieving the objectives of the parent company. Strong analytical, sound communication and excellent presentation skills.
Overview
14
14
years of professional experience
4
4
Languages
Work History
Assistant Front Office Manager
Orange Megastructure LLP
09.2019 - Current
- In the absence of Front Office Manager take charge of the operations of Front Office Department.
- Primarily reporting to Front Office Manager.
- Ensure that all guests experience a fantastic stay.
- Achieve total guest satisfaction by providing service which is the best in our competitive set and maximize organizational profitability through effective utilization of all resources.
- Reduced wait times during busy hours by implementing effective strategies for managing guest flow throughout the lobby area.
- Balanced daily cash transactions, accurately maintaining financial records for the front office department.
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
- Improved team performance by providing regular training on customer service techniques and hotel policies.
Trainee Hotel Manager
Bawa International
02.2018 - 08.2019
- Handled all 4 hotels revenue, room planning, coordinate with sales team.
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Operated cash registers and managed financial transactions.
- Generated reports detailing findings and recommendations.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
Duty Manager
Avadh Utopia Club
04.2016 - 01.2018
- Successfully handled all the Pre-opening procedures and tasks with organization and front office staffing.
- Resolved guest complaints professionally, maintaining positive relationships with guest for future business opportunities.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Promoted upselling strategies among staff members, resulting in increased revenue from room upgrades and additional services.
- Monitored inventory levels of supplies within the front office department, ensuring timely replenishment to avoid shortages or delays in service delivery.
- Ensured compliance with safety regulations and emergency procedures for both employees'' well-being as well as guests'' security within the premises.
Duty Manager
PVR Sion
06.2015 - 03.2016
- Handled all the Movie shows, Theater print, daily collection report, Box office as well as Lounge, handle staffing, store & budget planning for upcoming month.
- Trained employees in essential job functions.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
Front Office Executive
Sun N Sand Hotel
08.2014 - 05.2015
- Handled all the procedures and tasks with organization and front office staff.
- Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
- Maintained accurate records of guest information through diligent documentation and data entry efforts.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Streamlined front desk operations by implementing efficient check-in and check-out procedures.
- Assisted in training new front office team members, leading to increased productivity and efficiency.
- Managed high call volumes, directing callers to appropriate departments or handling inquiries as needed.
Front Office Assistant
Cricket Club of India
05.2013 - 07.2014
- Handled guest reception as well as club reception & club Membership queries as well as Membership selling.
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
- Reviewed and updated customer information in database for accuracy.
Front Office Assistant
Best Western Hotel Sahil
04.2012 - 03.2013
- Handled Reception & Reservation successfully.
- check-in & check-out.
- Check Reg cards & bills before leaving the shift.
- Responded to inquiries from callers seeking information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Pick up Drop services coordinate with travel desk.
Education
BHMCO -
G.D. Ambekar college of Hotel Management
05.2013
Preparatory - undefined
Pragati High School
03.2010
S.S.C. - undefined
Godavari High School
03.2007
Skills
Front desk operations
Operations management
Complaint handling
Guest relations management
Staff training and development
Scheduling
Lost and found procedures
Reservation handling
Personal Information
- Total Experience: Multi dynamic, confident and hardworking individual dedicated towards achieving the objectives of the parent company.
- Height: 5 Feet 9 Inches
- Date of Birth: 03/15/91
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that all the information given above is true and correct to the best of my knowledge.
Playing cricket
Always love to play & watching cricket matches.
Timeline
Assistant Front Office Manager
Orange Megastructure LLP
09.2019 - Current
Trainee Hotel Manager
Bawa International
02.2018 - 08.2019
Duty Manager
Avadh Utopia Club
04.2016 - 01.2018
Duty Manager
PVR Sion
06.2015 - 03.2016
Front Office Executive
Sun N Sand Hotel
08.2014 - 05.2015
Front Office Assistant
Cricket Club of India
05.2013 - 07.2014
Front Office Assistant
Best Western Hotel Sahil
04.2012 - 03.2013
Preparatory - undefined
Pragati High School
S.S.C. - undefined
Godavari High School
BHMCO -
G.D. Ambekar college of Hotel Management