Summary
Overview
Work History
Education
Skills
Websites
Languages
Interests
Timeline
Generic
Sumit Yadav

Sumit Yadav

New Delhi

Summary

Performance oriented professional with successful 15-year career in IT sector, Effective leader, Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

16
16
years of professional experience

Work History

Associate Principal Engineer

Nagarro
Gurugram
05.2023 - Current
  • Design and Implementation: Architect and deploy observability solutions (logging, monitoring, tracing).
  • Monitoring and Alerting: Develop frameworks, manage alerts, and ensure timely issue response.
  • Performance Optimization: Analyze performance data, optimize systems, and collaborate on capacity planning.
  • Incident Management: Lead incident responses, perform root cause analysis, and conduct post-mortems.
  • Integration and Automation: Integrate tools with CI/CD pipelines, develop automation scripts.
  • Data Analysis and Reporting: Create dashboards and reports, and present insights to stakeholders.
  • Collaboration and Mentorship: Work with cross-functional teams, mentor junior engineers.
  • Compliance and Security: Ensure solutions meet standards and implement security best practices.
  • Vendor Management: Evaluate and manage tool vendors, stay updated on observability trends.
  • Documentation and Training: Document processes, conduct training sessions.

Cloud Architect

Dhani Loan and Services
Gurugram
10.2021 - 04.2023
  • Led migration from AWS to GCP for monolithic as well as containerized applications.
  • Led cloud cost optimization drive which resulted in 45% reduction in over all cost to company.
  • Built Log analytics platform with ELK stack led to savings of moving away from proprietary solution and saved $80k to organisation.
  • Provided status updates to keep upper management informed and to reach goals.
  • Increased performance and scalability by sizing solutions to meet system workload requirements.
  • Defined technical integration strategy and developed integration plans.
  • Designed and delivered mission-critical infrastructure to maintain consistent availability and performance.
  • Led cross-functional teams in systems integration projects.
  • Led discussions with vendors and suppliers on technical deliverables, processes and standards.
  • Evaluated emerging technology factors around cost comparison, portability or usability.

Technical Program Manager

Airtel International LLP
10.2020 - 07.2021
  • To investigate and analyze existing DevOps platform, to identify new and emerging software which could enhance or transform existing platform and to provide strategy to introduce them in the ecosystem
  • Following solutions were identified, designed and implemented successfully:
  • Enterprise communication platform -SLACK
  • Reduced dependency on emails, increased cross tier engagement
  • IT Service Management platform – OpsGenie
  • Proactive identification of issues, reduced MTTR and increased visibility
  • Agile software development Platform - Jira -
  • Lead to better planning, tracking, reporting and distribution of work with automated workflows
  • AIOPS – Application Performance Management solution – Prometheus/Grafana
  • Lead to higher customer satisfaction due to proactive alerts, reduced MTTR by 15%
  • Interfaced with C – Level Executive to understand and transform business functional requirements into IT solutions
  • Collaborated closely with product development teams and other stakeholders, using effective communication and active listening skills
  • Supervised work of contracted or early employees to keep on task for timely completion.

Senior Manager

Airtel International LLP
03.2020 - 10.2020
  • To design and implement NOC for Internal Applications and IT Infrastructure:
  • Analyzed the existing tools used for monitoring
  • Designed architecture for the NOC
  • Interfaced and reported to C – Level Executives for identifying and incorporating expectations into the system
  • Identification, Integration and introduction of tools
  • Tools - Nagios, Grafana, Prometheus, Solarwinds, Telegraf, ELK/EFK, Esight, VMware Vrops and Service Now
  • Result - Resolved problems, improved operations and provided exceptional service
  • Reduced number of IT events generated by performance measuring Tools by 80% resulting in 30% decrease in overall service incidents
  • Led project for IT Tools implementation and automation and analyzed data to identify opportunities for improvement
  • Supervised work of contracted employees to keep on task for timely completion
  • Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support
  • Resolved issues and escalated problems with knowledgeable support and quality service
  • Oversaw reporting functions to executive leadership
  • Managed large-scale projects and initiatives including, introducing new systems, tools, and processes to support attainment of challenging objectives
  • Optimized operational continuity by implementing enhanced inventory documentation

IT Architect

IBM India Ltd
01.2019 - 01.2020
  • To design the architecture and implement AIOPS/Application Performance Monitoring Solution for Customer
  • Following activities were performed by me to achieve the same:
  • Consulted with clients to determine functional and spatial requirements of Application Performance Monitoring Solution
  • Analyzed existing monitoring solution and proposed new solution with Tools – Oracle Enterprise Manager and Oracle RUEI
  • Over saw PoCs’ and held discussion with C – Level Executives for customer satisfaction and for any improvements if identified
  • Kept project on schedule and within budget while serving as project leader
  • Addressed and resolved customer complaints and issues to improve satisfaction
  • Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships
  • Fostered customer trust by addressing concerns and needs using targeted problem-solving
  • Mentored and worked to setup API monitoring setup to provide business insights and improve on customer delight
  • Star performer for consecutive months and honored with customer delights certificates
  • Managed and led multi-disciplinary design team throughout development and contract document phases for $ 100 thousand project.

APM Solution Architect

GenX Info Technologies Pvt Ltd
01.2014 - 01.2019
  • To create and build a business unit in the organization to cater to needs of existing customer and using the capabilities to increase the client base
  • Enabled creation of multiple teams in different IT domains (SOA, AIOPS, IDAM) to increase the service capabilities of organization
  • Provided technical and functional recommendations based on project requirements
  • Interviewed, hired, trained and mentored 8 staff by coaching daily, leading performance reviews and offering constructive feedback
  • Led projects and analyzed data to identify opportunities for improvement
  • Cultivated customer loyalty, promoted repeat customers and improved sales
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities
  • Oversaw technology services delivery, consulting with relevant personnel to assist with migration and troubleshooting
  • Supported technology design, testing and execution by providing research-based product and process knowledge
  • Evaluated current processes to develop improvement plans
  • To design the architecture for Application Monitoring Solutions, conduct pre-sales discussion with C-Level executives of potential customers and Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns:
  • Coordinated IT AIOPS Tools implementation projects, including defining scope, designing architecture, managing milestones and maintaining strong relationships with all stakeholders
  • Worked closely with CIO/Head of Operations to maintain optimum levels of communication to effectively and efficiently complete projects
  • Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose
  • Recommended products to customers, thoroughly explaining details
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Analyzed research trends, developing call-to-action plans to improve IT service effectiveness
  • Developed, managed, measured and reported on service-level metrics to streamline IT assessment.

Sr. Administrator

Acknown Technologies
03.2013 - 12.2013
  • Delegated tasks, monitored compliance and implemented performance improvement plans
  • Responded to, researched and resolved issues from internal staff, external departments and customers
  • Devised and implemented improvements to reporting procedures
  • Worked on LAMP architecture for providing support to ecommerce customers from UK
  • Kept office operations running smoothly by providing effective leadership and administrative skills
  • Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities
  • Installed system-wide hardware components, confirming interoperation and compatibility with Linux-based software distros
  • Coordinated cross-site installation of networked systems, confirming post-install connectivity
  • Provided input on hardware and software purchasing, prioritizing return on investment to optimize IT spending
  • Tuned system performance to optimize efficacy of new and existing hardware components
  • Managed backup and disaster recovery through strict data control and retention policies, personally handling recovery tasks when issues arose
  • Standardized job tasks and trained junior team members on industry best practices and standards
  • Maintained flexible schedule and responded to after-hours and weekend emergencies
  • Planned and implemented OS/Firmware upgrades to system hardware and software, resulting in 100% compliance.

Linux Administrator

Somesh Automobiles Pvt Ltd
05.2011 - 02.2013
  • Provided input on hardware and software purchasing, prioritizing return on investment to optimize IT spending
  • Maintained smooth operation of multi-user computer systems through collaboration with hardware and network engineers
  • Tuned system performance to optimize efficacy of new and existing hardware components
  • Designed disaster recovery systems, enabling continuity in event of power outages
  • Made recommendations regarding information technology infrastructure overhauls
  • Led server infrastructure development, quality assurance, staging and production systems
  • Managed backup and disaster recovery through strict data control and retention policies, personally handling recovery tasks when issues arose
  • Created and serviced administrator and user accounts on Linux-based systems, managing over 1000 deployments

Software Engineer

Infosys Technologies
02.2009 - 04.2011
  • Reviewed project specifications and designed technology solutions that met or exceeded performance expectations
  • Orchestrated efficient large-scale software deployments, including testing features and correcting code
  • Coordinated with other engineers to evaluate and improve software and hardware interfaces
  • Wrote highly maintainable, solid code for monitoring existing infrastructure system, forming core framework and earning consistent praise from subsequent developers since initial version
  • Maintained records of daily communication transactions, problems, remedial actions and installations
  • Recommended and implemented proactive measures to prevent or minimize identified problems with data center operations
  • Notified and facilitated communication with designated personnel in event of hardware, operating system or software failure
  • Designed action plans for internal process improvements based on recurring trends
  • Collaborated with multi-functional roles to communicate and align development efforts
  • Worked flexible hours; night, weekend, and holiday shifts
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Served as subject matter expert on Linux performance monitoring solution for both clients and internal team members

Education

B.Tech - CSE

Institute of Technology And Management
08.2008

Higher Secondary (XII) -

Seth Bhagwan Das Senior Secondary School
01.2004

Titiksha Public School, CBSE
01.2002

Skills

    Technical skills:

  • Cloud Platform: AWS, GCP and OCI
  • Monitoring Tools: Elastic stack(ELK), OpenSearch, Grafana, Prometheus, Oracle OEM and RUEI, IBM Tivoli, Cloud Watch, Nagios
  • Operating Systems: Windows Server, Linux, Cent OS, Ubuntu
  • Orchestration Platform: Kubernetes, EKS and GKE
  • ITSM: Service Now, Jira Service Desk, Ops Genie, Pager Duty

    • Non Technical Skills:

  • Regulatory Compliance, Team Training, Disaster Recovery Planning, Enterprise Server Design, Cost Management and Capacity and Scalability Planning
  • Supervision & Leadership, Team Building, People Skills, Relationship Building, Organizational Skills and Multi-operations Management
  • Project Coordination, Community Outreach, Program Reviews, Team Leadership, Recruitment and Hiring

Websites

Languages

English, Hindi
First Language

Interests

RHCE RHCSA RHCVA , Oracle Cloud Infrastructure - Associate Architect Interests Avid Traveler, EDM Music, Sports, IT Tools & Automation - Architect Contact Address New Delhi, DL, 110042

Timeline

Associate Principal Engineer

Nagarro
05.2023 - Current

Cloud Architect

Dhani Loan and Services
10.2021 - 04.2023

Technical Program Manager

Airtel International LLP
10.2020 - 07.2021

Senior Manager

Airtel International LLP
03.2020 - 10.2020

IT Architect

IBM India Ltd
01.2019 - 01.2020

APM Solution Architect

GenX Info Technologies Pvt Ltd
01.2014 - 01.2019

Sr. Administrator

Acknown Technologies
03.2013 - 12.2013

Linux Administrator

Somesh Automobiles Pvt Ltd
05.2011 - 02.2013

Software Engineer

Infosys Technologies
02.2009 - 04.2011

B.Tech - CSE

Institute of Technology And Management

Higher Secondary (XII) -

Seth Bhagwan Das Senior Secondary School

Titiksha Public School, CBSE

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Sumit Yadav