Sumita Das
Manager
Guwahati
Summary
With 7+ years of corporate experience, I have excelled in HR activities such as hiring, verification, on-boarding, processing of documents, and employee engagement. In Supply chain and last mile operation, I have managed over 70K shipments per day and efficiently handled daily 1 lakh of load and 6 cr of inventory. With 4 years of experience in quality control, managing hub and overall operation, customer, and client handling, I have successfully driven multiple projects to achieve company goals. My expertise lies in driving business with data and managing MIS, manpower, and end-to-end recruitment documentation. I possess good communication skills and decision-making abilities, handling inbound and outbound calls, queries, and escalations. Additionally, I have experience in operational management, team leadership, supply chain management, AOP distribution, and data reconciliation.
Overview
6
6
years of professional experience
Work History
Manager
IDOS India Pvt Ltd
Bengaluru
11.2022 - Current
- Coordinate Executive, Finance, compliance, and Audit meetings, maintain confidential files, Drafts reports, letters of solicitation, proposals; R & D,prepares and coordinates oral and written communication with internal and external constituencies.
- Travel with CEO on important business meetings, coordinate on meetings, ensuring no time overlap for different meetings and in case there is time overlap represent the CEO.
- Participate in conference calls and team calls along with the CEO and record the action items that need to be addressed by the CEO
- Prepare marketing & sales trackers,collaterals,presentations as required by SBU Head.Identify up- sell and cross-sell opportunities and support the CEO.Manage the CRM for the company
- Coordinate on interviews, recruitment and orientation process, short listing, release offer letters, final selection and on-boarding the employees. Handling hire to retire lifecycle.
- Coordinate to ensure periodic skill training for all staff, organize team building activities and staff outings.
Executive-Fulfillment Center
Flipkart Pvt Ltd
Guwahati
01.2022 - 10.2022
- Leading a team of more than 100 manpower in ground operation in Inbound.Making PPT for review meetings department wise.
- Filling all trackers/sheets of daily business and updating MOM for morning meeting. Making hourly,weekly,monthly datas & reports of operations.Maintaining and publishing dashboards.
- Responsible for end to end life cycle management and guiding vendor HR for sourcing and hiring strategies,performance development,compensation,bulk hiring of FTCs etc.
- Working in planning team and HR support for Onboard,Retention, offboarding, orientation,absentism,absconding datas of offrolls,driving employee engagement,planning resource strategies,grievance handling.
- Preparing and Circulating datas and files,communicating over emails with all stake holders,scheduling vendors for fresh supply and return orders with local SPOC,vendors and Central team.
- Planning and organized daily operations of manpower utilization for next day and thrive out the productivity by achieving IPP.
- Completing all the work by meeting the deadline within TAT.Ensure put away speed,dock to store metrix, ensure inventory sanity, ensuring SLAs met, fulfilling all needs of SCM management.
- Taking lead of all the actions and measure of all the activities in ground and operating operations.Following up of escalation matrix concern till closure & also solving escalation issues within TAT.
- Performing R&R of FTCs and employee relation,managing hiring stake holders.Responsible for maintaining 5s and kaizen.
- Ensure to give RCA for breach and TAT.
Branch Support Officer
Pramerica Life Insurance Ltd
Guwahati
09.2020 - 12.2021
- Preparing PPTs for review meet every month.Ensure managing all data related work to be done within deadline and sharing it to senior management over mails.
- Ensure proper tele verification with the customer post purchasing company products.Preparing,filling and reconcile all accurate daily basis business reports,MIS,trackers and HR/AOP reports by deadline of all east branches.
- Responsible for end to recruitment cycle of all HR relevant aspects such as hiring, onboarding, activation of UAN, retention, off boarding,sharing requisition for ID and visiting cards salary issues or grievances,compensation,incentives of employees,code creation of new recruits,releasing offer letter in co-ordination with Central
- Bulk hiring of salesforce of payroll and off roll support functions,maintaining employee relation and engagement.Arranging post joining inductions & training by Central.Post recruitment engaging with employees for documentation of KYC in HRMS.
- Following up with HO, Zonal team and east branches for solving escalated matters over mails and communication and arranging concalls
- Scrutinizing and following up with joiners for joining formalities,documentation like PAN,e-adhar etc and all mandated paper works, following till closure for approval and onboarding from HO.
Customer support
Ecom Express Pvt
Guwahati
06.2019 - 05.2020
- Ensure all the third party pickups (vendor pickups) and connection on the same day for performance.
- Solving escalations in terms of clients and customers for ease and fast delivery of shipments specially with HUBs.Preparing daily basis reports and mailing of no info shipments, daily vendor pickups, damage shipments EDS shipments etc to all DC and warehouse in northeast and following till closure
- Planning, organising & implementing necessary steps to smooth Operation in all pickups and rts regarding HUBs and DCs in first mile and last mile
- Ensure Clearing HUB pendencies within 24hours and not laying at HUBs and Shipment.Processing & Quality controls.Ensure 100% Compliance on fresh, RTO & Reverse shipments to dispatch on same time
- Ensure smooth operation on Shorting, Bagging and Dispatches on time from HUB to Last mile.Respond to and deal with Escalation & communication by email and telephone.Keep control on operation up to date and ensure inventories are accurate
- Communicating with the HQ team and ensuring clearing all the lost shipments with as marked as lost for further origin connection via mailing also following on debit shipments.
Executive-HR
Pensive Supremo Edu Pvt.Ltd
Guwahati
02.2017 - 03.2019
- Maintaining and update all relevant Human Resources data and tracker.Maintaining employee records of payroll and off roll employees of present,former and black listed employees
- Taking telephonic round with candidates.Scheduling interviews of candidates with line Managers/RM.Coordinate with line managers and facilitate termination,promotion and resolution of employee grievances.
- Driving and arranging adequate inductions and training,employee engagement, HR strategies,performance management,negotiate salary, compensation,etc
- Responsible for end to end recruitment such as onboarding,offboarding,retention, validating & scrutinizing of processing documentation of new recruits
- Post joining engagement with employee filling the Insurance,BGV and other documents.Ensuring candidates salaries are not hold because of absenteeism or absconding.Making datas and MIS of employees for training and development purpose and floating over mails.Recording surveys from employees about their working environment.
- Releasing offer letter,E-code for the new recruits and also processing for resignation or exit process in system as well.To be ensure all the new joiners from all over east branches to receive their ID cards and visiting card on time.
Education
10th -
C K Academy
Assam,India12th -
B.Borooah College
Assam,IndiaBachelor - Commerce
K.C.Das Commerce College
Assam,IndiaM.B.A - Operation Management And HR
Indian Institute of Business Management
New Delhi,IndiaSkills
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Timeline
Manager
IDOS India Pvt Ltd
11.2022 - Current
Executive-Fulfillment Center
Flipkart Pvt Ltd
01.2022 - 10.2022
Branch Support Officer
Pramerica Life Insurance Ltd
09.2020 - 12.2021
Customer support
Ecom Express Pvt
06.2019 - 05.2020
Executive-HR
Pensive Supremo Edu Pvt.Ltd
02.2017 - 03.2019
10th -
C K Academy
12th -
B.Borooah College
Bachelor - Commerce
K.C.Das Commerce College
M.B.A - Operation Management And HR
Indian Institute of Business Management
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