Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic
SUMITA PANDEY

SUMITA PANDEY

Gurgaon

Summary

I am Sumita Pandey, a skilled team leader with experience in operations, project management, and client relationship management. I have a strong track record of optimizing processes, enhancing efficiency, and delivering exceptional customer service. My expertise in leadership, problem-solving, and collaboration has helped me lead cross-functional teams and achieve significant improvements in performance and revenue growth. With my technical and soft skills, I am confident in my ability to drive success in any role.

Overview

5
5
years of professional experience

Work History

Assistant Manager - Client Service

NIIT Ltd
Gurgaon
08.2022 - 01.2025
  • Providing guidance, direction, and support to a team of operations professionals, ensuring they are motivated, engaged, and working toward achieving the team goals.
  • Setting performance targets, monitoring individual and team performance, and implementing strategies to improve productivity and efficiency.
  • Identifying areas for process optimization, and implementing solutions to streamline operations, reduce costs, and enhance overall performance.
  • Building and maintaining strong relationships with clients, and ensuring high levels of customer satisfaction.
  • Identifying training needs, organizing training sessions, and providing ongoing support, coaching, and feedback to team members to enhance their skills and capabilities.
  • Collaborating with cross-functional teams, including IT, HR, and Finance, to ensure smooth operations, resolve issues, and implement process enhancements.

Education Support Specialist

VIVO HealthCare Institute, MITMS
Darbhanga
01.2020 - 06.2022
  • Updating and creating WBT (CBT), FBT, Articulate Rise, Articulate Storyline, PDF, videos, and SCORM package courses.
  • Creation and management of catalogues, plans, pathways, and groups on Degreed and assigning courses to users.
  • Creation of courses on Learn+ and Success Factor (LMS).
  • Completing UAT Test of course on both CDS and LMS before the course launch.
  • Communicating with portfolio specialists for completion of requests.
  • Case Management on Salesforce.
  • Sending vendor communications, including onsite instructor access, Joining instructions, rosters, onsite support coordinator invites.
  • Managing events and session and marking attendance.

Education

Bachelor of Science - Physics

MS COLLEGE, BRABU UNIVERSITY
Motihari
01.2019

Intermediate -

MS COLLEGE, BRABU UNIVERSITY
Motihari
01.2016

Class 10 -

DAV PUBLIC SCHOOL
Motihari
01.2014

Skills

  • Leadership and team management
  • Performance monitoring and goal setting
  • Client relationship management
  • Cross-functional collaboration
  • Solution development and implementation
  • Mentoring and training new team members
  • Process optimization and cost savings
  • Quality standards adherence
  • Exceptional customer service
  • Complaint resolution, relationship management, multichannel communication, upselling, and cross-selling
  • Reporting and providing knowledge transfer training
  • CRM, SFDC, SAP (Success factors), CSOD tool management

Languages

  • English, Fluent
  • Hindi, Fluent

Accomplishments

  • Received Ace of Quarter and Star of Month Awards for exceptional performance at NIIT

Timeline

Assistant Manager - Client Service

NIIT Ltd
08.2022 - 01.2025

Education Support Specialist

VIVO HealthCare Institute, MITMS
01.2020 - 06.2022

Bachelor of Science - Physics

MS COLLEGE, BRABU UNIVERSITY

Intermediate -

MS COLLEGE, BRABU UNIVERSITY

Class 10 -

DAV PUBLIC SCHOOL

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