Sumitabha Aich Bhowmick
Kolkata
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Senior Associate
TCS
11.2022 - 09.2025
- Work Delivery - Delivering work as per SLA. Meet productivity, maintaining accuracy.
- Reporting - On time reporting
- Communication - Seamless communication (written and verbal) with both internal and external stakeholders.
- Email handling - Handling email and quick response to clients.
- Resource Handling - Distribution of work as per SLA.
- Escalation Handling - Providing timely and accurate answer to clients.
- Trained and supported new team members, maintaining culture of collaboration.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
Assistant Manager
Marble Box LLP
08.2017 - 09.2022
- Work Delivery - Checking the delivery as per SLA, work allocation to team members, resolving queries.
- People Management - Monthly performance management, TNA, Preparing roster and managing internal team conflicts.
- Client Management - Email management, attending client calls, producing weekly work report, providing quality work.
- Reporting and analysis - Deviation report, roster, client weekly invoice.
- Escalation management - Handing email, providing quick and efficient feedback, client handling.
- Floor Support - Resolving floor queries, act as backup for all functions.
Education
B. Tech - MAKAUT
Swami Vivekananda Institute of Science and Technology
05.2015
Higher Secondary - WBCHSE
Kalidhan Institute
05.2011
Secondary Education - Madyamik
Nava Nalanda
04.2009
Skills
Effective communication
References
Sumitabha Aich, Bhowmick, 6291821074
Interests
Playing Sudoku, Listing to Audible to avoid reading Books, EPL
TRAINING & CERTIFICATIONS
- Vocational Training
- Hindustan Motors Pvt Ltd
- 2014
- Advanced Automobile Engineering
- Mukesh Hyundai
- 2015
- Internship
- Premium Transmission LTD
DECLARATION
I declare that all the provided information is correct as per my knowledge.
Accomplishments
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop production tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Senior Associate
TCS
11.2022 - 09.2025
Assistant Manager
Marble Box LLP
08.2017 - 09.2022
Higher Secondary - WBCHSE
Kalidhan Institute
Secondary Education - Madyamik
Nava Nalanda
B. Tech - MAKAUT
Swami Vivekananda Institute of Science and Technology