Sumit Bhattacharjee

Tools Solution Architect Assistant

• Solution Design and Architecture: Designing the architecture for monitoring tools that meet the organization’s needs, ensuring coverage for infrastructure, applications, networks, and services, while considering scalability, security, and performance.
• Tool Selection and Integration: Evaluating, selecting, and integrating various monitoring tools (e.g., SolarWinds, Datadog, Nagios, Dynatrace, Splunk, Zabbix, LogicMonitor, AppDynamics) to create a cohesive monitoring ecosystem that aligns with business requirements and existing technologies.
• Customization and Automation: Customizing monitoring configurations, dashboards, and alerts, and implementing automation for event detection, correlation, and incident management to streamline operations and improve response times.
• Cross-Department Collaboration: Working with cross-functional teams, including IT operations, security, and development, to understand their monitoring requirements and ensure the solution supports their needs effectively.
• Continuous Improvement and Optimization: Regularly reviewing the monitoring solution’s performance, identifying gaps or inefficiencies, and implementing enhancements to improve accuracy, coverage, and overall system reliability.

Moogsoft Implementer

• Requirements Gathering and Analysis: Collaborating with stakeholders to understand the organization’s specific IT operation’s needs, defining the scope, objectives, and customization requirements for the Moogsoft implementation.
• Platform Installation and Setup: Installing and configuring Moogsoft AIOps, ensuring that the platform is properly set up to monitor the necessary systems, applications, and infrastructure.
• Integration with Existing Tools: Integrating Moogsoft with the organization’s existing monitoring, alerting, and ticketing systems, ensuring smooth data flow and event correlation.
• Event Correlation and Policy Configuration: Setting up and customizing event correlation rules, policies, and algorithms to detect patterns and reduce noise, enabling faster detection and resolution of incidents.
• Automation and Workflow Design: Implementing automated workflows for incident creation, ticketing, and resolution within Moogsoft, streamlining the incident management process and reducing manual intervention.
• Custom Dashboard Creation: Designing and configuring custom dashboards that provide real-time insights and visualizations of system performance, alerts, and incidents tailored to user requirements.
• Testing and Validation: Conducting thorough testing of the Moogsoft implementation, including integration, event correlation, and incident workflows, to ensure that the platform functions correctly in the production environment.
• User Training and Documentation: Providing training sessions to IT teams, operations staff, and administrators on how to use the Moogsoft platform effectively. Creating detailed documentation and user guides on the implementation.
• Fine-tuning and Optimization: Adjusting configurations, event correlation thresholds, and machine learning algorithms based on feedback and system performance to ensure optimal functionality and accuracy.
• Post-Implementation Support: Offering ongoing support after deployment to address any issues, troubleshoot problems, and ensure the Moogsoft platform continues to meet the organization’s evolving needs.

Moogsoft AIOps Admin

• Platform Installation and Configuration: Installing, configuring, and deploying the Moogsoft AIOps platform, ensuring it is properly set up to collect, correlate, and analyze data from various monitoring tools.
• Event Correlation and Automation: Setting up and tuning event correlation rules, algorithms, and workflows to automate the detection and resolution of incidents, reducing manual intervention.
• Integration with Monitoring Tools: Integrating Moogsoft with various monitoring, logging, and alerting tools (such as SolarWinds, Splunk, and Nagios) to ensure seamless data collection and event management.
• Incident Management: Managing incident creation and lifecycle within Moogsoft, ensuring that incidents are appropriately prioritized, assigned, and resolved in a timely manner.
• System Maintenance and Upgrades: Performing routine maintenance, updates, and upgrades to the Moogsoft platform to ensure it remains operational, secure, and compatible with other systems.
• Custom Dashboard and Report Creation: Designing and generating custom dashboards, reports, and visualizations that provide insights into system health, incident trends, and root cause analysis.
• Root Cause Analysis (RCA): Configuring and fine-tuning Moogsoft’s machine learning algorithms to provide automated root cause analysis for complex IT incidents, helping to reduce troubleshooting time.
• User Access Management: Managing user accounts, roles, and permissions within Moogsoft to ensure the right teams and individuals have appropriate access to the system’s data and tools.
• Monitoring System Performance: Monitoring the performance and health of the Moogsoft platform itself, ensuring it operates efficiently, and troubleshooting any performance or availability issues.
• Documentation and Training: Creating and maintaining documentation on system configurations, best practices, and troubleshooting steps, while providing training and support to IT operations teams on using the Moogsoft platform.

SolarWinds Admin

• System Installation and Configuration: Installing, configuring, and deploying SolarWinds tools such as Network Performance Monitor (NPM), Server & Application Monitor (SAM), and other modules to ensure optimal network and system monitoring.
• Monitoring and Alerting Setup: Setting up and managing monitoring configurations, defining thresholds, and creating custom alerts to detect performance issues, outages, or other critical events across the IT infrastructure.
• Maintenance and Upgrades: Performing routine updates, patches, and upgrades to the SolarWinds platform, ensuring it stays current and secure, and minimizing downtime during these processes.
• Custom Report Generation: Designing and generating customized reports for network performance, server health, and application availability to meet the needs of IT teams and business stakeholders.
• Troubleshooting and Issue Resolution: Investigating, diagnosing, and resolving system performance issues, network bottlenecks, or errors identified by SolarWinds, collaborating with other IT teams when needed.
• System Optimization: Analyzing performance data collected from SolarWinds and identifying opportunities for system and network optimization, enhancing overall IT infrastructure efficiency.
• Integration with Other Tools: Integrating SolarWinds with other IT management tools, ticketing systems, or automation tools to streamline workflows and improve visibility across the network.
• User Account Management: Managing user accounts and access permissions within SolarWinds to ensure that the right personnel have appropriate access to data and tools.
• Documentation and Best Practices: Creating and maintaining documentation related to system configurations, procedures, and troubleshooting steps while adhering to industry best practices and company policies.
• Training and Support: Providing guidance, training, and support to IT teams on how to use SolarWinds for monitoring and troubleshooting, ensuring that they can leverage the platform effectively.

ServiceDesk and Global Command Center Lead | Project Management

• Team Management and Leadership: Leading and managing the service desk team, including recruiting, training, and mentoring staff to ensure they have the necessary skills and knowledge to provide effective support.
• Incident and Request Management: Overseeing the ticketing system, ensuring that incidents, service requests, and problems are addressed in a timely manner, and establishing processes for prioritization and escalation when necessary.
• Service Level Management (SLAs): Defining, monitoring, and ensuring compliance with service level agreements (SLAs) to meet performance targets, including response and resolution times for IT issues.
• Continuous Improvement: Identifying opportunities to enhance service delivery by analyzing service desk performance metrics, customer feedback, and industry best practices to optimize processes and increase user satisfaction.
• Stakeholder Communication: Acting as the primary point of contact between the service desk and other departments or external vendors, communicating updates on service disruptions, project statuses, and ongoing IT support efforts to stakeholders.
• 24/7 Operations Oversight: Managing round-the-clock monitoring of IT infrastructure, networks, applications, and services to ensure continuous availability and minimize downtime, while coordinating shifts and resources to provide global coverage.
• Incident and Crisis Management: Leading the command center response during critical incidents or outages, coordinating efforts across global teams, and ensuring swift resolution through effective communication, troubleshooting, and escalation procedures.
• Performance Monitoring and Reporting: Tracking system performance metrics and generating regular reports on the health, uptime, and performance of global infrastructure, ensuring compliance with key performance indicators (KPIs) and service level agreements (SLAs).
• Coordination with Global Teams: Collaborating with regional and global IT teams, service providers, and external vendors to ensure a unified approach to problem resolution, system updates, and infrastructure improvements.
• Process Improvement and Automation: Continuously reviewing and refining operational processes, implementing automation tools, and establishing best practices to enhance the efficiency, accuracy, and response times of the command center operations.
• Billing & Budgeting: Budgeting of costs for projects to maintain and achieve healthy margins for the company Asset and inventory management for the projects by analyzing the requirement of customer and project operations.
• PMO Activities: Revenue, Cost and Margin analysis by identifying various Cost disconnects, End to End billing for the Project, Analysis of Monthly / Quarterly Profit Improvement Plan (PIP).

• Responsible for the installation and configuration of: Hardware drivers, Software & Utilities, Productivity Applications
• Responsible for software updates and upgrades
• Manage and install all operating system patches and updates
• Responsible for assisting customers with the installation, configuration, and troubleshooting of the following types of hardware: Printers (Wired and wireless), Scanners, Digital cameras, PDA and smartphones
• Responsible for troubleshooting end-user and network problems, and diagnosing the source of the problem to provide a resolution or next steps
• Provide documented follow-up to all open trouble tickets and escalate where required
• Maintain accurate system policies/procedures and perform responsibilities according to the processes developed by our corporate staff
• Upselling Dell products & services

• Performed light Network Administration for the newly installed machines for the users: Login issues, Password re-set, e-mail login
• Daily provides hands-on administration and maintenance of other associated network equipment
• Installed and configures computer equipment software with required software policies and standards
• Supported Printers and Print management
• Performed hardware and software installation and provides high-level customer care, training, and technical support