Highly experienced and motivated professional with over 12 years of diverse work experience in IT Tools (Moogsoft AIOps, SolarWinds, LogicMonitor, BigPanda), Desktop support, Incident Management, Change Management, and Project Management. Strong working knowledge of MySQL, SQL, ServiceNow, BMC Remedy, and Jira. Skilled in Java scripting and BASH Shell. Demonstrates excellent organizational, analytical, and critical thinking skills for efficient time management and task prioritization. Proficient in managing escalations and handling VIP users. Adept at team management, resource upskilling, and career development. Effective communication skills for delivering information to end-users and executive management assertively when necessary. Excels as a track lead, overseeing ticket prioritization, assignment, and response while measuring and reporting on SLAs. Proficient in QA management and project/statement of work (SOW) management. Quick learner who applies the latest information, concepts, and procedures constructively. Maintains strict confidentiality when handling sensitive information/materials.
Tools Solution Architect Assistant
Moogsoft Implementer
Moogsoft AIOps Admin
SolarWinds Admin
ServiceDesk and Global Command Center Lead | Project Management
Moogsoft AIOps
Drive & Travel: Passionate about exploring diverse locations and cultures, which fosters adaptability, planning, and decision-making skills. Experienced in organizing road trips, ensuring safety and efficiency during long drives, and navigating challenging terrains.