Sumith DV
Summary
Technical support professional prepared to address diverse technical challenges. Proven ability to troubleshoot and resolve issues efficiently, ensuring minimal downtime. Known for fostering team collaboration and adapting to evolving needs, with strong analytical and communication skills.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Technical support, Advisor II
Concentrix Bangalore
09.2023 - 06.2025
- It is technical chat support for avalon process
- Work includes clarifying customer requirements, probe for understanding and use tools and resources to appropriately provide resolution to customers
- Maintain knowledge of client products and services
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Track, document and retrieve information in chat/call tracking database
Senior compliance associate
Amazon Bangalore
01.2022 - 11.2022
- Reporting violations of rules, regulations, policies, and procedures by evaluating or recommending the initiation of investigative and corrective procedures.
- Classifying the product based on SOP.
- Following SOP and instructions provided by the manager
Junior Admin L1
Diya Systems Private Limited
05.2019 - 01.2022
- Responsibilities include resolving technical issues of the customers hosting their website.
- It deals with Linux servers and we have to communicate with the servers for troubleshooting purposes.
- Resolving issues, both related to Linux server communication and knowledge of DNS management.
- Troubleshooting the issue and finding the relevant solutions for the error occurred, it involves knowledge of networking, programming and database management and also it needs good communication skills.
- I have also resolve issues related to WordPress as well as few other website builder that customers use for building their websites
Spares and Warranty in charge
Royal Enfield service center
12.2017 - 02.2019
- In charge of ordering the spare parts for Royal Enfield bikes
- Making sure the parts are in stock
- Inspecting the defective spare parts and replace the part for if it’s under warranty and send back the defective part
Education
Bachelor - mechanical engineering
PA college of engineering
01.2013 - 01.2017
Pre-university - undefined
Canara Pre-university college
01.2011 - 01.2013
Skills
Customer service
Complaint resolution
Decision-making
Technical troubleshooting
Product knowledge
Application support
Data recovery
Escalation management
Remote support
Ticket management
Incident tracking
Linux programming and administration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technical support, Advisor II
Concentrix Bangalore
09.2023 - 06.2025
Senior compliance associate
Amazon Bangalore
01.2022 - 11.2022
Junior Admin L1
Diya Systems Private Limited
05.2019 - 01.2022
Spares and Warranty in charge
Royal Enfield service center
12.2017 - 02.2019
Bachelor - mechanical engineering
PA college of engineering
01.2013 - 01.2017
Pre-university - undefined
Canara Pre-university college
01.2011 - 01.2013