Painting
Sumitha E
Senior Associate
Bengaluru
Summary
Experienced Senior Associate with the ability to train and motivate team to meet challenging performance targets and consistently satisfy clients with high-quality service. A passionate individual looking forward to stepping up and associate with a reputed organization that encourages in learning and gaining knowledge to give a meaningful shape in career.
Overview
1
1
year of professional experience
Work History
Senior Associate
TRANSWORLD SYSTEMS INDIA PRIVATE LIMITED
4 2014 - 10.2023
- Clear knowledge in handling Escrow & Non Escrow loans in mortgage services
- Worked on different clients like JP Morgan Chase Bank, Nationstar Mortgage, CENLAR & Quicken Loan servicing.
- Connecting with representatives of insurance companies about loan status and current status of insurance.
- Maintaining confidentiality in billing details as well as insurance claims of mortgage holders
- Trained and supported new team members, maintaining culture of collaboration
- Completed daily logs for management review
Practitioner CRM Operations
IBM Daksh Business Process Services Pvt.Ltd.
08.2011 - 11.2012
- Was providing customer support by looking after billing and payments.
- Resolving customer queries and issues of customers through e-mail, call and chat process.
- Follow up with customers to avoid any delay in payments.
Education
BBM (Bachelors in Business Management) - Finance
Reva Institute Of Science & Management
Bangalore 06.2008 - 2011.06
Skills
Trained in SAP HANA FICO
Achievements (Professional)
Received Appreciation fot 100% Schedule and Process Adherence
Received Client Appreciation for 100% Quality
Interests
Music
Art & Craft
Gardening
Languages
English
Kannada
Hindi
Tamil
Timeline
Practitioner CRM Operations
IBM Daksh Business Process Services Pvt.Ltd.
08.2011 - 11.2012
BBM (Bachelors in Business Management) - Finance
Reva Institute Of Science & Management
06.2008 - 2011.06
Senior Associate
TRANSWORLD SYSTEMS INDIA PRIVATE LIMITED
4 2014 - 10.2023
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