Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sumithra M

Summary

Process Associate seasoned in coordinating and implementing business process improvement projects while enhancing effectiveness and efficiency in support of business goals. Strong record in designing process architecture, establishing process measurement systems and to manage processes effectively. This role offers an opportunity to contribute to process improvements, enhance productivity, and support the achievement of team goals.

Overview

4
4
years of professional experience

Work History

Process Associate

Redserv Global Solutions Limited
07.2023 - 11.2023

Project Experience

Client : Redington - AWS Billing Team

Project Description

The Billing Specialist will play a crucial role in ensuring accurate and timely invoicing for our clients, maintaining billing records, and providing exceptional customer service.

Roles & Responsibilities

  • Prepare and process billing invoices accurately and in a timely manner.
  • Review billing data for accuracy and completeness, identifying and resolving any discrepancies.
  • Maintain billing records and documentation, ensuring compliance with company policies and procedures.
  • Respond to customer inquiries regarding billing issues, providing prompt and courteous assistance.
  • Assist with month-end closing activities, including reconciling billing accounts and generating financial reports.
  • Participate in cross-functional projects and initiatives to improve billing efficiency and customer satisfaction.





Process Associate

IT Facilitation Centre
03.2021 - 04.2023

Project Description

GST (Goods and Services Tax) Filing refers to the process of reporting and remitting GST liabilities to the tax authorities.GST filing involves submitting periodic returns that detail sales, purchases, and tax payments to ensure compliance with GST regulations.


Process Associate

Accenture Solutions Private
08.2019 - 12.2020

Project Description

seeking a dedicated and detail-oriented Billing Team Specialist to join our dynamic team at Accenture. The Billing Team Specialist will play a critical role in ensuring accurate and timely invoicing for our clients, maintaining billing records, and providing exceptional customer service.

Education

Bachelor of Arts - Computer Science

Shri Shankarlal Sundarbai Shasun Jain College
Chennai
06.2019

Skills

  • Report Analysis
  • Process Analysis
  • Effective Communication
  • Team building
  • SAP
  • MS Excel
  • Data Analysis
  • Audit reporting

Timeline

Process Associate

Redserv Global Solutions Limited
07.2023 - 11.2023

Process Associate

IT Facilitation Centre
03.2021 - 04.2023

Process Associate

Accenture Solutions Private
08.2019 - 12.2020

Bachelor of Arts - Computer Science

Shri Shankarlal Sundarbai Shasun Jain College
Sumithra M