Sumitkumar Chudasma
Mangrol
Summary
Associate Engineer Operation with over 6 plus years of experience in IT infrastructure management and global strategic planning. Proven ability to manage high-severity incidents, ensuring minimal service disruption and optimal operational efficiency. Demonstrated success in delivering enterprise-scale projects and conducting thorough business analysis to meet organizational requirements. Skilled in leading diverse IT teams and implementing operational standards that drive growth and excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Associate Field Engineer
Société Internationale de Télécommunications Aéronautiques (SITA)
Ahmedabad
08.2019 - Current
- Providing technical support, guidance, and supervision to the local IT support team to ensure that appropriate resources are in place to meet required service levels.
- Spearheading overall system and infrastructure availability to all end users, and ensuring timely escalation to the central team.
- Coordinating with central IT to establish standards and best practices for managing interval infrastructure, including network, access rights, desktops, and internal applications.
- Implementing IT policies and standards to improve the quality and efficiency of support services, ensuring proper IT asset management, maintenance of IT inventory, lifecycle management, and related documentation.
- Heading the roll-out and support of desktop devices, including laptops, printers, barcode MICR, and productivity tools such as O365 and other IT tools.
- Formulating IT standards for the local IT team, WAN network, and interacting with vendors for product/software purchases.
- Conceptualizing whiteboarding of solutions, suggesting prospective hardware, and administering the implementation of the action plan; providing technical support to the clients supporting a Service Level Agreement (SLA).
- Commanding IT infrastructure (end-to-end infrastructure setup and support) for internal systems, and designing a strategy while working with teams globally.
- Revamping the organizational model to achieve key business objectives, such as enhanced customer focus, seamless end-to-end management, and integrated service capability, and formulating IT budgets for CAPEX and OPEX; ensuring adherence to it.
- Analyzing requirements from business heads, translating them into IT projects, and ensuring the timely completion of special projects to achieve business goals, including the identification and resolution of risks and compliance issues that impact program delivery.
- Facilitating continued scalability and business continuity of the company's technology platform by identifying potential bottlenecks at an early stage, re-factoring existing features where needed, and making sure new features scale horizontally.
- Handling a site as support personnel.
- Implementation, configuration, and installations of CUTE, CUSS, BRS, AMS, and FIDS.
- Optimize the LAN using performance reports and a monitoring application in a 24/7 environment.
- Implementation and installation of network circuit installation follow-up and site survey procedures.
- When required, act as the customer SPOC and coordinate the scheduling of intervention with customers, internal resolver groups, and the Service Desk, ensuring the highest level of customer service and communication is maintained to resolve the fault and incident within the prescribed SLA.
- Ensuring that the goals of the Incident Management process are achieved, restoring normal service as soon as possible based on the customer perspective, and within the defined SLA.
- Responsible for datacenter equipment maintenance tasks, such as managing and installing custom upgrades for customers, and replacing cables, components, and accessories.
- Perform the task of preparing and maintaining data center documentation and drawings.
- Asset management of the site.
- Implementation and installation of network circuit installation follow-up and site survey procedures.
- Installing and configuring multiple airlines' DCS applications.
- Ensure the correct functioning of internal office IT equipment.
- Network monitoring and proactive network uptime maintenance.
- Familiar with various electrical systems, such as PDU units, transformers, UPS, and generators.
- Implementation of the datacenter room of SITA at Surat Airport.
- CUTE Network setup in the new international terminal building at Ahmedabad Airport.
- Completed the refresh project of IT devices at Ahmedabad, Mumbai Airport, and Surat Airport.
Rajoo Engineers Limited
01.2016 - 08.2019
Education
Bachelor of Engineering - Electronics & Communication
Gujarat Technological University
Gujarat, India01.2015
Skills
- IT network administration
- IT infrastructure management
- Digital transformation
- IT security and risk management
- Troubleshooting and configuration
- Process optimization
- Budgeting and cost control
- Vendor management
- Team and client relationship management
- Project / IT compliance and governance
- Customer Service
- Lan Configuration
- Problem solving
- ITIL Certified
- CISCO router and switch configuration
- Network troubleshooting
- Incident Management
- Routing and switching
Certification
ITIL Foundation V4, 2022
Languages
- English
- Hindi
- Gujarati
Personal Information
Date of Birth: 09/27/92
Location Preference
- Ahmedabad, Gujarat
- Gandhinagar, Gujarat
Timeline
Associate Field Engineer
Société Internationale de Télécommunications Aéronautiques (SITA)
08.2019 - Current
Rajoo Engineers Limited
01.2016 - 08.2019
Bachelor of Engineering - Electronics & Communication
Gujarat Technological University
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