Sumit Kumar Jha

• Led the Shared Services transformation initiative for a multinational client, mapping processes across Engineering and Facilities, Logistics and Administration, and Health, Safety, and Security.
• Conducted scoping workshops, captured AS-IS processes, and defined interdependencies across SOPs, having system usage such as TRIRIGA, SharePoint, and SAP Ariba.
• Created detailed SOPs with process flows, system touchpoints, controls, AHT/SLA metrics, and exception handling.
• Identified 25+ interlinkages across intra- and inter-business units to enhance governance and operational synergy.
• Delivered strategic insights, enabling automation and digital transformation readiness.
• Developed and conducted comprehensive training for over 100 users, improving system usage and data quality.
• Executed data audit and cleanup projects, improving facility management data accuracy by 25%.
• Additionally, I led IWMS implementation projects for high-profile clients, tailoring solutions to business requirements, and improving adoption by 30%.
• Provided real-time reporting on space utilization and facility KPIs, enabling data-driven decision-making.

Key Achievements:

• Delivered end-to-end documentation and process clarity across business verticals.
• Boosted client satisfaction by 20% through customized support and operational improvements.
• Reduced system downtime by 15% through streamlined issue-resolution processes.

• Managed MCS IWMS/CAFM software implementation for a global facility management firm, aligning software capabilities with organizational goals to drive operational efficiency.
• Designed and generated advanced reports using SAP BI, providing actionable insights that led to a 20% improvement in resource allocation.
• Led post-implementation support and training workshops, achieving a 25% reduction in user errors and support requests.
• Collaborated with clients to plan software upgrades and system decommissioning, ensuring seamless transitions with minimal disruptions.

Key Achievements:

• Cut project turnaround time by 15% via streamlined process adoption and reporting automation.

• Delivered end-to-end IWMS implementations across facilities, airports, and MNCs.
• Captured client requirements, configured systems, and deployed solutions, with a 40% improvement in FM workflows.
• Authored user documentation and trained FM teams across geographies.

Key Achievements:

• Successfully deployed software solutions for 15+ clients, improving FM performance by up to 40%.
• Reduced support requests by 30% by enhancing usability and system reliability.