Sumit Kumar Jha
Senior Insurance Associate
Summary
Senior Insurance Associate with MetLife, skilled in claims management and customer service. Proven track record in enhancing client satisfaction and fostering long-term partnerships. Adept at utilizing advanced Excel and Power BI for reporting, while mentoring teams to achieve collaborative success. Committed to resolving complex issues efficiently and effectively.
Overview
3
3
Languages
4
4
years of professional experience
Work History
Senior Insurance Associate
MetLife
Greater Noida
10.2022 - Current
- Provided exceptional customer service, effectively addressing concerns of existing clients while promoting cross-selling opportunities.
- Managed relationships with key clients, fostering long-term partnerships and revenue growth.
- Mentored junior associates, sharing industry knowledge and best practices for career development.
- Reviewed policy applications thoroughly for any discrepancies or inconsistencies before approving or denying coverage requests.
- Improved customer satisfaction by addressing and resolving complex insurance claims in a timely manner.
- Evaluated claim submissions for accuracy and completeness before forwarding them to the appropriate departments for processing.
- Verified client information by analyzing existing evidence on file.
- Checked documentation for accuracy and validity on updated systems.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Education
B.Tech - Mechanical Engineering
Dr MGR Educational And Research Institute
Chennai Tamilnadu 12.2016
Intermediate Science - Science
MLSM College Darbhanga
Darbhanga Bihar05.2012
10th All Subjects - All Subjects
SMHS Basaith
Basaith Madhubani Bihar 05.2009
Skills
Advance Excel , power Bi , Ms office ,Dax , power query
Claims management
Insurance regulations
Teamwork and collaboration
Customer service
Problem-solving abilities
Reporting skills
Microsoft office
Quote
Miles to go before I sleep .
Timeline
Senior Insurance Associate
MetLife
10.2022 - Current
B.Tech - Mechanical Engineering
Dr MGR Educational And Research Institute
Intermediate Science - Science
MLSM College Darbhanga
10th All Subjects - All Subjects
SMHS Basaith