SUMIT KUMAR RAI

• Encourage utilization of the tools and implement strategies to increase their return on investment
• Create and put into action use case success strategies to guide customers through the case study and reference-ability stages
• P&L responsibility for the EUC Applications and tools deployed for North American customers of the company
• Team-building and interpersonal skills, strategy and development, negotiation and conflict management, and leadership
• Drive overall governance of EUC Applications and Tools with the customer stakeholders throughout the application lifecycle through Maturity Assessment, Use case, Business case study, ROI and Value realization
• Participate in the governance of the customer projects through the implementation and support life cycle
• Create and implement annual plans for business optimization and profit growth
• Governance with Vendors and cross-functional teams for customer outcomes
• Improve the knowledge and capability of the team on the functional and technical aspects of applications and tools
• Overall people management responsibility for a team including 7 Service Excellence Managers reporting directly.

Successfully handled projects with $5 million in annual revenues.
Delivery of professional services to Enterprise clients after sales, including hyper care and support transition.
Lead multiple simultaneous high-stakes initiatives running concurrently while developing clear plans for their successful completion.
People management for 40-person management and software consulting team that covers hiring, performance reviews, and salary evaluation in addition to line and executive management

IAM Messaging technologies such as FIM, Active Directory, PKI, Lotus Notes, Office 365, Iron Port, RSA, SSO, BOKS, Ping Identity, PGP, Fischer, and SunOne Directory Server were successfully managed by a team of 30 L3 System Analysts (LDAP).

Through strategic measures that included active participation, training, and development as a people manager, productivity and performance were increased.

Managed the provision of Oracle EBS services with a group of DBAs headquartered in Milpitas, California, and Hyderabad, India.
Managed the application repository & patch management procedure for application portfolio management.

Maintained relationships with senior management in India, including the India CEO, Finance director, Senior employees, group IT team, service and support providers, and outsourced IT vendors for India offices' (hardware, software, and services)
WIPRO was contracted to provide FM and AMC support for the DTZ offices in India.
Upgraded proxy servers, Exchange Migration from Lotus Notes, MS Office Upgrade from 2003 to 2007 and Implemented MPLS network

Lead the initiative to improve the project's value creation and improve the quality of the services provided.
created and evaluated process documentation, established a team member induction programme and a career growth plan tracker.
Several case studies for the client and HCL were prepared.

Provided technical & process related updates to support team of 15 to 20 agents for technical and process issues.
Efficiently handled escalated tech support call on pending and unresolved issues with HP Laptops.

• Generated sales for company for ANZ segment, handling sales of Desktops, Laptops, Servers, Storage & Switches.
• Skillfully resolved customer calls on technical issues related to Dell Dimension desktop for US queue.
• Promoted to join the Support team for Dell XPS systems.

• Generated sales orders from Government offices and ensured timely collections.
• Involved in submitting tenders and marketing of new products.