Sumit Kumar Shrivastawa

●Oversee And manage short term And Long-Term Debt Portfolios.

● Develop and implement cost-effective and risk minimizing debt strategies.

●Ensure regulatory compliance and prepare detailed debit status report.

●Negotiate favorable terms with financial intuitions and investor.

●Oversee collections, track performance, and control delinquency.

●Allocate and achieve collection target with agency and in-house teams.

●Regularly follow up with default customer and ensure process adherence.

●Recommend legal action for non-recoverable cases and liaise with legal team.

●Maintain delinquent account histories and generate MIS reports.

● Every Month Visit the Yard And flash the yard Stock report to auction team.

● Maintain the Vendor Performance flash the Report Every day And Set The DRR

● Achieve the target Day to Day as Per Management Expectation.

● Self-Visit High Ticket Size Pool and Collect the Amount from Customer.

● Handling Vendor Management Billing & Collection 40 Collection Executive was working in my team

●Accomplished multiple tasks within established timeframes.

●Managed and motivated employees to be productive and engaged in work.

●Oversee And manage short term And Long-Term Debt Portfolios.

● Develop and implement cost-effective and risk minimizing debt strategies.

●Ensure regulatory compliance and prepare detailed debit status report.

●Negotiate favorable terms with financial intuitions and investor.

●Oversee collections, track performance, and control delinquency.

●Allocate and achieve collection target with agency and in-house teams.

●Regularly follow up with default customer and ensure process adherence.

●Recommend legal action for non-recoverable cases and liaise with legal team.

●Maintain delinquent account histories and generate MIS reports

● Handling Spock location 60 + collection.

● Team Size 30+ field collection executive all are in company payroll.

● Visit Spock Location Set the Target and Achieve the same by month on month as per Management Expectation.

● Along with advocate visit the police station and discuss about the warrant status in every week.

● Jointly visit with regional collection manager & collection executive those village was in write-off and meet there the customer.

and understand his problem convince the customer and collect the EMI either convince him to settled his account.

●Manage The police station for the quickly recovery the collection account.

● Handling Vendor Management Billing & Collection 40 Collection Executive was working in my team.

● All Are in Agency Pay Roll Doing the Bucket Collection, Asset Recovery.

● Maintain the Vendor Performance flash the Report Every day And Set The DRR

● The Target As per DRR And Achieve the Day to Day Target as Per DRR.

● Self-Visit High value customer and collect the dues Amount from Customer

● For Churn Customer collect the final billing amount and collect the company asset (ILL EPBAX MUX IPS)

● Effectively handling the Life Cycle Management of the Retail, SME wireline customers.

● Managing customer service operations for rendering and achieving quality services.

● Responsible for resolving customer complaints on performance bottlenecks.

● Providing value added customer services by attending customer queries and issues.

● Creating and sustaining an environment that fosters development opportunities for enhancing the existing performance levels.

● Exposure in handling critical Telecom processes as Governance & Compliance, Retentions, Collections and DMS Operation (SME and Mobility).

● Monitoring the CAF collection from vendor end for Retail postpaid, prepaid and Retail wireline customer.

● Get the order entry done before TAT.

● TAT performance target was 95% achieve the Target 85% For the FY 14-15

● Handling Vendor Spock for DMS Provisioning & Order Entry team.

● Mobility (POSTOAID&PREPAID) RWL FTTH (Zone1).

●Demonstrated adaptability under pressure while adjusting to ever-changing job site conditions and challenges.

●Assisted in optimizing well production through precise placement of downhole tools during intervention projects.

● Handling Cluster Retention Team

● As per Management target 1.25% Churn was allowed against the subbase.

● Will closed the month on .80% against the subbase.

● Analyzing Retention Data and flashing The Highlights if any wrong commitment given by sales team.

● Daily Maintaining the MIS for Cluster Retention Team Regarding Vol Retentions Cancellation Request & Active Base.

● Co-ordinate E2E's And Their Field Executive for Increasing Retention Percentage.

● Monitoring the Process of Postpaid to Prepaid Migration.

● Flashing MIS report for Cluster Retention Team on Daily, Weekly & Monthly Basis on Circle Team.

● To Provide Strong Backend Support to Involuntary Retention Agencies (0-30, 30-60,60-90 BUCKET) Tele caller as Well as FOS

● Flashing Active Base Report to E2E's and Co-coordinating to Increase the retention % and also Providing the Strong Support during OGB-TSP Dates.

● Adroit in managing the retention & collection agencies for Vol. & Invol. churn.

● Rolled out End to End Customer Service model across circle.

● Equipment Collection Internet Leased Line, (ILL) Internet Port Service, (IPS) Multiplexer, (MUX) Electronic Private Automatic Branch Exchange, (EPBAX).

● Collecting the churn Allocation and visit the customer place collect the equipment also if any payment was pending same will be collected and deposit to the system.

● Daily 15 visits required as per management requirement same has been done on daily basis.

● Same Day Collected equipment deposit to warehouse.

● Send the data to billing team to release the F&F letter to customer when letter was received send to customer end by currier.

● Collect the POD data and send the final feedback to finance, Billing, And Asset recovery vertical.

Maintain the data and flash the report daily weekly monthly on regular basis.