Open To Work
SUMITRA DAW
Kolkata
Summary
Accomplished leader in team management, adept at operational data analysis and creating training programs that promote employee development. Expertise in aligning team performance with strategic organizational goals to achieve measurable results. Proven ability to drive efficiency and enhance productivity across teams.
Overview
3
3
Languages
12
12
years of professional experience
Work History
Team Manager
Glenmark Pharmaceuticals
kolkata
11.2017 - Current
- Set measurable goals for team performance that aligned with company vision.
- Implemented training programs that improved team capabilities and performance metrics.
- Provided coaching and mentorship that facilitated staff development and growth.
- Encouraged continuous learning through internal and external training opportunities.
- Supervised daily workflow activities, maintaining efficiency within production areas.
- Recognized individual contributions, thereby enhancing team morale.
- Analyzed operational data to identify trends influencing strategic decisions.
- Recruited qualified candidates through comprehensive evaluation processes.
Hygiene Expert
Glenmark Pharmaceuticals
kolkata
05.2015 - Current
- Promoted high levels of customer satisfaction through effective problem resolution.
- Exceeded satisfaction metrics by implementing creative problem-solving techniques.
- Utilized interpersonal skills to connect with customers and enhance engagement.
- Answered customer inquiries, enhancing overall satisfaction.
- Provided exceptional service through attentive face-to-face and phone interactions.
- Applied technical skills to troubleshoot challenging issues and deliver solutions.
- Collaborated with diverse team to achieve objectives and resolve product challenges.
- Provided guidance to colleagues, promoting a supportive work environment.
Beauty Advisor
Shahnaz Husain Ayurvedices
kolkata
05.2014 - 04.2015
- Guided customers in selecting tailored beauty products to meet specific needs.
- Surpassed sales objectives by crafting personalized beauty experiences.
- Recommended specific treatment and styling products based on current customer requirements.
- Improved customer product knowledge through engaging demonstrations.
- Acquired extensive knowledge of all available beauty products for informed guidance.
- Built lasting customer relationships through exceptional service that fostered loyalty.
- Ensured displays remained tidy and compliant with visual merchandising standards.
- Maintained cleanliness of store areas by following sanitation protocols. while maintaining sufficient stock levels.
Education
MBA - Sales & Marketing
Amity University
Noida07-2025
Bachelor of Arts - Arts Education
Hiralal Pal College
Konnagar12-2024
Skills
- Training programs development
- Team leadership
- Project management
- Strategic planning
- Recruitment methods
- Employee development
- Team motivation techniques
- Stakeholder engagement
- Complex issue resolution
- Problem-solving creativity
- Conflict mediation
- Team enhancement
- Budget management
Languages
English
Beginner (A1)
A1
Hindi
Proficient (C2)
C2
Bengali
Native
Native
Timeline
Team Manager
Glenmark Pharmaceuticals
11.2017 - Current
Hygiene Expert
Glenmark Pharmaceuticals
05.2015 - Current
Beauty Advisor
Shahnaz Husain Ayurvedices
05.2014 - 04.2015
MBA - Sales & Marketing
Amity University
Bachelor of Arts - Arts Education
Hiralal Pal College