Sumitra Karan
Hyderabad
Summary
Dynamic and results-driven Product Manager in managing product lifecycles from ideation to launch and driving product development and strategic growth. Proven ability to work effectively with cross-functional teams, develop data-driven strategies, analyze market trends, and deliver innovative solutions that enhance user experience and maximise revenue and deliver impactful product features. Passionate about leveraging insights to create impactful product strategies. Adept at leveraging market research and user feedback to drive product improvements and achieve business goals.
Overview
7
7
years of professional experience
Work History
Product Manager
IVY Comptech
Hyderabad
02.2022 - Current
- Led the development and launch of Product/Feature, resulting in an achievement of 15% increase in user engagement
- Collaborated with engineering, design, and marketing teams to ensure alignment with product goals and timely successful product releases
- Conducted user research and competitive analysis to inform product strategy and prioritize feature development
- Conducted user testing and gathered feedback to refine product features and improve user experience
- Coordinated with cross-functional teams to develop and execute product strategies aligned with business objectives
- Analyzed product performance metrics to identify areas for improvement and iteratively enhanced product features
- Created detailed product documentation, including requirements, user stories, and release notes
- Managed the product backlog, defined user stories, and facilitated sprint planning and retrospectives in an Agile environment
- Defined product vision and roadmap in alignment with business goals and customer needs.
Product Analyst
IVY Comptech
Hyderabad
03.2020 - 02.2022
- Conducted User Acceptance Testing (UAT) for a diverse range of products and features, including Sports, Casino, Poker, Promotions, Portals, and new feature enhancements
- Coordinated with stakeholders and regional business owners to present product demos, explain features, and secure sign-offs from product owners
- Ensured alignment with technical teams and stakeholders to facilitate successful go-lives for new product launches
- Performed comprehensive site sanity checks on live sites with over 70 labels using tools such as Sitecore, Kibana, Catchpoint, PowerShell, and Google Analytics to ensure optimal user experience
- Managed Service Level Agreements (SLA) and Key Performance Indicators (KPI) as an Incident Manager by conducting rapid quality checks on tickets, swiftly addressing issues, and coordinating fixes
- Led the successful upgrade of the Angular framework and managed significant projects by collaborating with team members, identifying, and resolving issues
- Gained extensive experience with tools including Sitecore, Kibana, PowerShell, Catchpoint, and Google Analytics
- Received multiple accolades and appreciation from delivery heads and various brands, including recognition through managerial awards for outstanding performance.
Incident Management as an Incident Coordinator
Tech Mahindra
Hyderabad
08.2018 - 03.2020
- Managed Incident and Escalation Management processes effectively, ensuring timely resolution and communication
- Conducted KPI analysis for metrics such as First Call Resolution (FCR) and Priority 2 (P2) to identify non-compliance issues and share improvement opportunities with affected delivery locations
- Successfully executed the EWPS process flow KPI as a pilot project, demonstrating strong capability in managing and optimizing performance metrics
- Maintained excellent SLA adherence by handling and prioritizing tickets according to client requirements, ensuring consistent and reliable service
- Demonstrated expertise in managing KPIs by consistently meeting and exceeding SLA targets
- Exhibited strong communication, research, and documentation skills, with the ability to work effectively in rotational shifts
- Utilized tools such as ServiceNow and Global Advanced Helpdesk proficiently for ticket management and incident resolution
- Played an active role in incident management and escalation processes, ensuring issues were addressed promptly and effectively
- Certified in ITIL V3 Foundation, with in-depth knowledge of service operations and Continual Service Improvement (CSI) phases of the ITIL lifecycle
- Awarded the Bravo Award for exceptional performance and contributions.
Incident Management as IT Analyst - Technician Engineer
HCL Technologies
Banglore
01.2018 - 08.2018
- Resolved a wide range of IT issues by meticulously following troubleshooting procedures, delivering effective solutions
- Recognized as Performer of the Month by the company for exceptional performance and contributions
- Received positive Customer Satisfaction (CSAT) feedback from users, reflecting a strong commitment to quality service
- Ensured adherence to SLA commitments by providing timely solutions to issues within agreed-upon timelines.
Associate
Wipro
Hyderabad
05.2017 - 11.2017
- Addressed and resolved customer queries effectively, enhancing overall customer satisfaction
- Significantly boosted productivity through proactive problem-solving and efficient work practices
- Recognized as a Star Performer by the company for outstanding contributions and exceptional performance
- Collaborated effectively with team members, contributing to the company's progress and achieving collective goals
- Gained valuable experience in user management and developed new skills, contributing to personal and professional growth.
Education
B Tech - CSE
Sri Devi Women's Engineering College
Hyderabad, Telangana01.2017
Board of Intermediate Education - MPC
Sri Chaitanya Junior College
Hyderabad, Telangana01.2013
Board of Secondary Education -
N.V.R High School
Hyderabad, Telangana01.2011
Skills
- Product Development
- User Research
- Agile Methodologies
- Requirements Gathering
- Prototyping
- Communication and Leadership
- Stakeholder Management
- Cross-Functional Collaboration
- Product Presentations
- Team Leadership
- Data Analysis
- A/B Testing
- User Testing
- Market Analysis
- KPIs and Metric Definition
- Data Visualization
- User Analytics
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Product Manager
IVY Comptech
02.2022 - Current
Product Analyst
IVY Comptech
03.2020 - 02.2022
Incident Management as an Incident Coordinator
Tech Mahindra
08.2018 - 03.2020
Incident Management as IT Analyst - Technician Engineer
HCL Technologies
01.2018 - 08.2018
Associate
Wipro
05.2017 - 11.2017
B Tech - CSE
Sri Devi Women's Engineering College
Board of Intermediate Education - MPC
Sri Chaitanya Junior College
Board of Secondary Education -
N.V.R High School
Personal Information
- Father's Name: Ashok Karan
- Mother's Name: Anjana Karan
- Date of Birth: 09/21/95
- Gender: Female
- Nationality: Indian
Languages
- English
- Hindi
- Telugu
Disclaimer
I hereby declare that all the above-mentioned information is true to the best of my knowledge and belief.
Personal Information
- Father's Name: Ashok Karan
- Mother's Name: Anjana Karan
- Date of Birth: 09/21/95
- Gender: Female
- Nationality: Indian
Technicalskills
Product Management Tools: Jira
Analytics Tools: Google Analytics, Mixpanel, Power BI, Hot Jar, Quantum Metrics and Lookerstudio
Prototyping Tools: Figma, Zeplin
Understanding of APIs, Understanding of UX/UI design principles and Familiarity with Agile, Scrum and Kanban.
Understanding Basics of Programming Languages like C, Core Java, HTML and CSS.
Languages
- English
- Hindi
- Telugu
Projects
Redesigned KYC flow
Brief Description: Redesigned version of the amend details page encourage users to update their details, reduce drop-off rates and increase the number of users successfully passing the eKYC verification process by increasing user satisfaction scores by 25%.
New Progress Bar in Registration flow
Brief Description: New design enhance user experience by visually indicating the percentage of completion and the remaining steps. The new design will encourage account creation, reduce drop-off rates, and improve conversion rates., by increasing user satisfaction scores by 10%.
New Document tips flow
Brief Description: By giving clear instructions that emphasise quality and the correct document type of what is acceptable or not and instructions about common errors we see, which will result in improving the ID verification rate by increasing user satisfaction scores by 11%.
Declaration:
I hereby declare that all the above-mentioned information is true to the best of my knowledge and belief.
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