Sumit Verma

• 1. Customer Relationship Management: Build and established strong, long-lasting relationships with key customer stakeholders in order to Understand the customer's business goals, challenges, and needs, and position Microsoft cloud solutions accordingly. Also Serve as the primary point of contact for all account-related inquiries and issues.
• 2. Strategic Account Planning: Developing and executing account plans to drive customer plans, renewals, and growth.
• Collaborate with internal teams to align Microsoft's cloud solutions with customer requirements.
• Identify opportunities for up selling and cross-selling additional products and services.
• 3. Consultative Selling: Provide consultative guidance to customers on how Microsoft cloud solutions can address their specific business challenges.
• Deliver product presentations, demonstrations, and workshops to showcase the value of Microsoft's cloud offerings.
• 4. Solution Development: Working with SAAS based technical teams to develop customized solutions that address customer needs.
• Collaborate with Microsoft's technical specialists to ensure successful implementation and integration of cloud solutions.
• 5. Contract Management: Negotiate contract terms and pricing to ensure mutual satisfaction and long-term partnerships.
• Monitor contract renewals and proactively engage customers to ensure timely renewals.
• 6. Performance Metrics: Achieving or exceeding majorly sales driven targets, revenue quotas, and other key performance indicators.
• Track and report on account activity, pipeline, and sales forecasts.
• Market and Competitive Analysis: Stay informed about industry trends, competitive landscape, and emerging technologies.
• Provide feedback to Microsoft's product and marketing teams to drive product improvements and enhancements.

● Sourcing new sales opportunities through Market Qualified Leads (MQL) and different campaigns.

● Understanding current IT infrastructure and road maps of startups , SMB & Corporate Enterprise market segment.

● Develop and execute business plans while focusing on client's business requirements to help them with most suitable cloud services offered by “Google”(Emailing Solutions / Compute related services).

● Worked on sales forecasting, pipeline building strategies and revenue tracking in CRM systems, Salesforce, and other tools.

● Negotiate/ Discuss on commercial parts as per requirements of organizations.

● Solution Customization: Tailor cloud solutions to meet specific needs and goals of potential clients. Collaborate with technical team to design and present customized solutions that align with client requirements that saved their cloud related expenses to up to 80% of total It budgets.

● Competitive Analysis: Stay informed about competitors' offerings and market trends. Provide insights to the sales team regarding competitive advantages and positioning strategies.

● Develop a deep understanding of cloud products, services, and solutions, staying updated on industry trends and advancements.

● Collaborate with sales team to identify and qualify leads. Work closely with potential clients to understand their requirements, challenges, and objectives.

● Provide digital strategy recommendations and analyze client fitment.

● Specialize in Online Marketing, Competitive Analysis, and Market Research.

● Lead cross-functional efforts to align training with business goals.

● Set Individual Development Plans for team members.

● Pre-Sales Support : Collaborate with sales team to identify and qualify leads to quantify up to 50% revenue increase. Work closely with potential clients to understand their requirements, challenges, and objectives. Create compelling presentations, demonstrations, and solution proposals that address client needs.

● Cultivate strong relationships with potential clients, addressing their questions and concerns throughout the sales process. Act as trusted advisor and technical consultant.

Skills

• Talent Acquisition & Recruitment
• Employee Relations & Grievance Handling
• HR Policy Development & Implementation
• Training & Development
• Performance Management
• Conflict Resolution
• Onboarding & Offboarding
• Strategic Planning
• Communication
• Team Leadership

Job Description :

• Orchestrated end-to-end recruitment processes, leading a high-performing team in sourcing, screening, and onboarding top-tier talent.
• Crafted innovative recruitment strategies, leveraging various channels to attract and retain skilled professionals, reducing time-to-fill metrics by 30%.
• Implemented competency-based interview techniques, enhancing quality of hires and organizational fit.
• Established and maintained relationships with recruitment agencies and educational institutions for talent pipeline development.
• Managed employee relations, addressing grievances, conflicts, and disciplinary issues in adherence to company policies and local regulations.
• Designed and executed employee engagement initiatives, fostering positive work culture resulting in a 20% increase in employee satisfaction.
• Facilitated training programs focusing on leadership development, enhancing team productivity by 15% within one year.
• Ensured compliance with HR policies, handled performance evaluations, and facilitated smooth onboarding and offboarding processes.