Summary
Overview
Work History
Education
Skills
Languages
Linkdn
Work Availability
Quote
Timeline
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Sumit Nautiyal

Sumit Nautiyal

Dehradun

Summary

Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.

Overview

7
7
years of professional experience

Work History

Shift Manager

Tata Starbucks
Dehradun
09.2022 - Current
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Coached employees on interactions with customers to drive exceptional service.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.

Restaurant Floor Manager

Maya a Culture
Dehradun
09.2020 - 07.2022
  • Resolved customer complaints promptly and courteously.
  • Organized staff schedules to ensure adequate coverage during peak hours.
  • Consistently maintained high levels of cleanliness, organisation, storage and sanitation of food and beverage products to ensure quality.
  • Trained new employees to perform duties.
  • Delegated work to staff, setting priorities and goals.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.

Cafe Manager

Big Bite Cafe
01.2019 - 03.2020
  • Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
  • Took inventory of supplies and equipment and placed new orders to maintain stock levels.
  • Monitored food quality regularly to ensure it was up to required standards.
  • Interacted with customers to provide assistance with menu selections and any other inquiries or complaints they may have had.

Restaurant Helper

Jalapeños
Dehradun
06.2017 - 07.2018
  • Adhered to company food, safety, quality and sanitation policies.
  • Bussed tables by removing soiled dishes, resetting tables for new guests, and refilling condiments.
  • Provided friendly customer service while answering questions about menu offerings.

Education

Some College (No Degree) -

Moravian Institute
Dehradun

Skills

  • Quality Assurance
  • Training and Mentoring
  • Energetic and Enthusiastic
  • Employee Training
  • Team Development
  • Inventory Control
  • Staff Development
  • Documentation and Reporting
  • Inventory controls
  • Team Building
  • Training and mentoring
  • SAP expertise
  • Accurate money handling

Languages

Hindi
First Language
English
Advanced
C1
Spanish
Beginner
A1

Linkdn

  • www.linkedin.com/in/sumitvnautiyal

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every mistake is an addition to experience.
Sumit Nautiyal

Timeline

Shift Manager

Tata Starbucks
09.2022 - Current

Restaurant Floor Manager

Maya a Culture
09.2020 - 07.2022

Cafe Manager

Big Bite Cafe
01.2019 - 03.2020

Restaurant Helper

Jalapeños
06.2017 - 07.2018

Some College (No Degree) -

Moravian Institute

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Sumit Nautiyal