SUMIYA SEMRAN SHAIK PATNOOL

• Key responsibilities:
• Working as IAM - Identity and Access Management
• Authenticating and Approving for ID access to concern applications
• Creating new ID's in Financial Apps like Lend Perfect, CRM, CIS, B.R.Net, Powerfin and Finacle
• Attending Calls through ConVox
• Maintaining AD
• Using tools like - Servicenow and Manage Engine for tickets
• Creating generic mail ID's in Outlook using AD (active directory) and giving licence from Microsoft 365 admin center
• Established strong working relationships with clients to ensure clear communication of expectations and requirements throughout the project lifecycle.
• Mentored junior engineers to develop their skills, resulting in a more knowledgeable and versatile workforce.

Key responsibilities:

• Working as Network Admin
• Handling with Tools like SolarWinds,Cisco packet tracer
• Handling with Switches,Routers and Hub Maintenance
• Patching multiple linux and windows host
• server management and administration
• CMDB updations and report creation
• Evaluated new technologies for implementation into current projects, increasing overall success rates.
• Developed detailed project plans to ensure timely completion and deliverables were met.

Key responsibilities:

• Monitoring the service request and routing to concern teams
• Worked as Incident Manager
• Scheduling of Change Request and creation of requisition items
• Preparing Report on daily, weekly and Monthly Basis
• Updating backlog Tracker
• Taking user query on incident as per their priority
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• Reduced project timelines with proactive planning and close monitoring of progress.
• Increased project efficiency by streamlining processes and implementing innovative solutions.