Summaia Akhter Quadri
Mumbai
Summary
A consummate and Versatile Business/Technical Consultant with 8+ years of progressive experience at BFSI Industry across all aspects of implementing effective business solutions. Skilled in project management, strategic planning, and process improvement. Adept at communicating complex value preposition to technical and non-technical audiences at organization level and known for being cool and decisive during crisis situations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Consultant 3
Ernst and Young LLP (Working on CRM Implementation for ICICI Bank)
Mumbai
08.2023 - Current
- Develop quality work products and documentation.
- Assisted with continuous business improvement based on learnings from client implementation, previous experiences, and fresh ideas.
- Collaborated with cross-functional teams throughout the organization to ensure alignment of objectives.
- Worked closely with stakeholders to identify business issues.
- Contribute to the continuous improvement of ICICI Bank's corporate products business process flow.
- Monitored progress of ongoing projects to ensure objectives were met within specified time frames.
- Prepared comprehensive project status updates including risks, issues, timeline changes.
- Facilitated workshops with stakeholders to review current procedures and develop new processes.
Business and Technology Delivery Team Lead
Accenture (Worked for RBL Bank and Allied Irish Bank)
Mumbai
05.2021 - 08.2023
- Managed 13 or more resources, including developers and testers. Conducting scrum meetings with the team to prioritize tasks based on effort estimation and business priority (Compliance/Audit/Regulatory).
- Prepared project plans and got them approved by relevant authorities. Prepared central tracker using RAG status.
- Organized and presented at weekly status meetings with the client and project stakeholders. Automated monthly updates on the website using scheduled jobs.
- Requirement gathering and bridging the gap for different CRs in RBL. Performing unit testing of the application and deploying the same in Production after FIT and business UAT sign-off.
- Presented the functional requirements of the CR in the CAB and AppSec meetings.
Consultant for CRMNext Product
Acidaes Solutions Pvt. Ltd. (Worked on CRM Implementation for SBI Bank and IndusInd Bank)
Mumbai
02.2019 - 08.2023
- Analyzing various business processes for prioritizing work and iterative increments. Requirement gathering and writing detailed functional specifications in SADs and wireframes using the 'Pencil' tool/Excel.
- Defining As-Is/To-Be processes, user stories, designing WBS, and development estimation. Delivered clear, concise product requirements for new and existing solutions. • Worked on UI/UX design for configuring forms and layouts.
• Worked with various teams in addressing challenging client expectations during platform conversion. - Documented functional and business requirements in collaboration with the product development team for enhancing the product features.
Sr. Software Engineer
Nucsoft Pvt. Ltd. (Worked for Aditya Birla Health Insurance)
Mumbai
06.2016 - 02.2019
- POC for business requirement gathering and delivery, including sign-off from all internal and external stakeholders.
- Involved in designing SOPs for the system in accordance with set standards for running the business.
- Analyzed, diagnosed, and resolved service problems, and escalated as appropriate. Giving training to the end users of the system.
- Utilized PowerPoint for the presentation of new enhancements. Evaluate the risk related to requirement implementation, testing processes, and project communications. Identify and reconcile errors in client data to ensure accurate business requirements.
Education
MBA - IT Project Management
Welingkar Institute of Management
Mumbai, India10-2020
B. E. - Electronics And Telecommunication
Mumbai University
Mumbai, India06-2016
Skills
- Business Process Reengineering
- Process Designing/Modeling
- Project planning and development
- Project estimation
- Requirement Management
- Technical consulting
- Analytical skills
- Agile methodologies
- Strong leadership skills
- Customer Relations
Accomplishments
- Awarded for being ABHIC Performer of the Year at Nucsoft Pvt. Ltd. for Client (Aditya Birla Health Insurance) for the year 2018
Projects
CRM Project Implementations
- ICICI Bank (MS Dynamics CRM)
- SBI Bank
- IndusInd Bank
Certification
- Certified MB-280 (Microsoft Dynamics 365 Customer Experience Analyst)
Timeline
Senior Consultant 3
Ernst and Young LLP (Working on CRM Implementation for ICICI Bank)
08.2023 - Current
Business and Technology Delivery Team Lead
Accenture (Worked for RBL Bank and Allied Irish Bank)
05.2021 - 08.2023
Consultant for CRMNext Product
Acidaes Solutions Pvt. Ltd. (Worked on CRM Implementation for SBI Bank and IndusInd Bank)
02.2019 - 08.2023
Sr. Software Engineer
Nucsoft Pvt. Ltd. (Worked for Aditya Birla Health Insurance)
06.2016 - 02.2019
MBA - IT Project Management
Welingkar Institute of Management
B. E. - Electronics And Telecommunication
Mumbai University
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