Summer Glackin
Dyer
Summary
Experienced in customer support with a focus on chat assistance, effectively following up with customers to ensure satisfaction levels were met. Demonstrated ability to handle escalated complaints through appropriate resolution strategies while collaborating with global team members. Proficient in product knowledge and issue resolution, contributing to a cohesive team environment.
Overview
5
5
years of professional experience
Work History
Chat Support Specialist
Dominos Pizza Inc.
Crown Point
03.2023 - Current
- Followed up with customers after providing assistance to ensure satisfaction levels were met.
- Collaborated proactively with team members across different locations globally.
- Handled escalated customer complaints in an appropriate manner.
Cashier
Spirit Halloween LLC
Schererville
09.2020 - 11.2023
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
Education
High School Diploma -
Lake Central High School
Saint John, IN05-2024
Skills
- Product knowledge
- Issue resolution
- Team collaboration
- Chat support
Timeline
Chat Support Specialist
Dominos Pizza Inc.
03.2023 - Current
Cashier
Spirit Halloween LLC
09.2020 - 11.2023
High School Diploma -
Lake Central High School