Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
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Sumohan Dutta

Sumohan Dutta

Bengaluru

Summary

Detail-oriented Key Account Manager specializing in process optimization and precise record keeping. Proven track record in enhancing client interactions and streamlining operations to achieve superior outcomes. Successfully resolved billing issues and delays through effective collaboration with accounts and CMT teams. Maintained strong customer relationships through regular visits and proactive issue identification.

Overview

6
6
years of professional experience

Work History

Key Account Manager

IP Integrated Services Pvt ltd.
Bengaluru
08.2024 - Current
  • Built relationships with key clients to understand their needs.
  • Coordinated communication between clients and internal teams effectively.
  • Maintained accurate records of client interactions and feedback.
  • Established strong relationships with clients through regular communication and follow-up activities.
  • Managed the relationship between internal teams and external customers.
  • Resolved conflicts between customers and other departments by identifying root causes and proposing solutions.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Reduced process lags by training employees on best practices and protocols.
  • Greeted and assisted customers to foster positive experiences.

Shift Supervisor

Flipkart India Pvt ltd.
Kolkata
08.2019 - 07.2024
  • Supervised daily operations in a fast-paced e-commerce fulfillment center.
  • Trained and mentored new team members on safety and operational procedures.
  • Coordinated daily vehicle arrangements to optimize load management.
  • Recorded daily vehicle dispatches and shipment counts to ensure accurate tracking.
  • Ensured timely delivery of shipments at distribution hubs by implementing effective tracking and resolution processes.
  • Resolved vendor billing issues efficiently, ensuring smooth transactions and maintaining positive vendor relationships.

Education

Bachelor of Science - Chemistry

CH. Charan Singh University
Meerut
01-2020

Skills

  • Record keeping
  • E-commerce operations
  • Team coordination
  • Vendor management
  • Process optimization
  • Effective communication
  • Training and mentoring
  • Customer service excellence
  • Time management
  • Problem solving
  • Data-driven decision making
  • Key account management
  • Services optimization
  • Client relationship management
  • Conflict resolution

Languages

Hindi
First Language
English
Elementary (A2)
A2
Bengali
Intermediate (B1)
B1

Affiliations

  • Gardening
  • Trekking and camping
  • Visiting new places
  • Long bike tours

Timeline

Key Account Manager

IP Integrated Services Pvt ltd.
08.2024 - Current

Shift Supervisor

Flipkart India Pvt ltd.
08.2019 - 07.2024

Bachelor of Science - Chemistry

CH. Charan Singh University

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Sumohan Dutta