Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Additional Information
Timeline
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Sumona Mukherjee

Sumona Mukherjee

Process Lead
Bangalore

Summary

I am an AR/AP expert with 14 years and 6 months of experience. I have a proven track record of optimizing AR/AP processes and improving performance metrics. I am a highly motivated individual who is always looking for ways to improve efficiency and effectiveness. I am also an excellent communicator and have a strong ability to build relationships with internal and external stakeholders.

Key Responsibilities Prepare monthly reports on team performance and KPIs Work closely with other departments to resolve any issues Ensure that company policies and procedures are followed and that customer inquiries are handled promptly. Knowledge of accounting software, Familiarity with the accounting industry and its various regulations Knowledge of the principles of financial accounting.

I am confident of my ability to work in a team.

Extremely organised and result oriented leader, experience in coaching and mentoring several teams.

Overview

16
16
years of professional experience
3
3
years of post-secondary education

Work History

AR Team Lead

Arctern consulting pvt Ltd
Bangalore
08.2011 - Current
  • Handling a high-volume AR function centralized team called
  • Billing and Recon management which include managing & supervising of 10 FTE's for whole US region
  • Preparing Internal and External Reporting, part of Internal
  • Auditing team
  • Helping the manager in setting Targets for the entire team & individual team members & conduct periodic Performance
  • Appraisal to facilitate performance management
  • Ensure the team meets the SLA requirement specified in terms of TAT & Quality
  • Managing escalations by finding the root cause and implementing the control point to prevent them in the future
  • Planning and creating the backup resource for absence management
  • Reporting the team’s capacity utilization against the required productivity and efficiency
  • Involving individuals in process improvement initiatives and best practices sharing like creating process maps, time study for productivityetc
  • Motivating the team to set and achieve higher targets and also involving in different team motivating activities (Knowledge sharing sessions, process quiz, fun activities)
  • Identify Key developmental Areas, Training and maintaining the team’s CTI (Cross training index)
  • Review productivity and quality reports & ensure that there is proper feedback/ counselling to the underperformers
  • Process / Domain Responsibilities
  • Ensure accurate and timely customized invoicing to Volt’s customers in required format
  • Coordinate these activities with branch offices, corporate departments and other OAD’s as required
  • Monitor aging for assigned accounts, following up with customer to resolve past due payments
  • Reconcile self-billed accounts and monitor aging for successful and timely collection
  • Identify trends and recurring issues, if any, in customer billing and escalate as necessary for process improvements
  • Resolve issues/concerns as they arise and on a proactive basis with in-house staff, branch staff, corporate staff, and customers as needed
  • Preparing cash reports as per the remit details received and pulled from customer system
  • Preparing credit, debit, credit & rebill adjustment to resolve different kind of discrepancy as per the requirement
  • Presenting team Aging analysis weekly to Director (US) and discuss on the progress and challenges in resolving discrepancies via Skype call.

Senior AP Analyst

Hewlett Packard
Bangalore
02.2008 - 07.2011
  • Processes Involved: P2P- End to End Accounts Payable, Vendor master, Procurement, Travel and Expense, Payments and CRC
  • Process / Domain Responsibilities
  • SPOC for the entire South African business region
  • Validation of indexed invoice and posting into ERP
  • Handling of supplier/internal business queries
  • Managing the invoice discrepancy process and liaising with the controllers and buyers to stream line the discrepancy management updating process on a vendor level
  • Review and follow up on the Direct debit open items and clear the open items in maximum three days
  • GR IR report analysis and write off of aged items
  • Perform monthly reconciliation of critical vendors and monitor them regularly
  • Monitor the debit balance report and follow up with suppliers for refund
  • Ensure that being a SPOC the output to the customer is always meeting the SLA
  • Responsible for building and training the new joiners on the process front
  • Conduct daily team meetings to monitor productivity and accuracy
  • Co-ordinate within the various teams in the organization to ensure that operational requirements are efficiently met
  • Resolve any AP issues and discrepancies
  • Maintain strong relationships with vendors and internal customers
  • Ensure timely and accurate processing of invoices
  • Manage and oversee all aspects of the Accounts Payable process
  • Education

Education

Bachelor - Mass Communication

Manipal University
Manipal
07.2004 - 02.2007

Skills

Leadership

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Accomplishments

I was awarded as an individual extra miller twice both from client and best performance award

Kaizen award winner on successful completion of OTP project

Got appreciation from Volt CEO for providing excellent service and being reason to retain the business for one of the high valued customer.(Boeing)

Remotely transitioned the end to end Accounts receivable from US branch via live meeting and stabilized within two weeks without major escalation.

Interests

Baking

Gardening

Community involvement

Additional Information

External client relationship handling

Excellent project management skills

Managing weekly check run

Managing all vendors queries and call

Worked with people with various cultures

Timeline

AR Team Lead

Arctern consulting pvt Ltd
08.2011 - Current

Senior AP Analyst

Hewlett Packard
02.2008 - 07.2011

Bachelor - Mass Communication

Manipal University
07.2004 - 02.2007

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Sumona MukherjeeProcess Lead