Sumukh V R

I am a highly skilled Technical Support Engineer with over 2.5+ years of experience in providing effective solutions to customers. My background includes managing high-priority accounts and ensuring customer success through clear communication and technical proficiency. I am adept at diagnosing and resolving complex issues while adapting quickly to new technologies.

• 1) Workload Management : Prioritize and manage multiple tasks effectively, ensuring that all issues are addressed within agreed-upon timeframes.
• 2) Escalation : Understand when to escalate issues to more senior engineers or other relevant teams.
• 3) Client Suppor t: Provide prompt and accurate support to clients, responding to inquiries and resolving issues efficiently.
• 4) Documentation : Maintain detailed records of all issues, troubleshooting steps, and resolutions.
• 5) Performance Summary : Met all six strategic goals—SNPS, QA Score, Open Case Reduction, Login Hours, CCTAT, and CRTAT.

Playing cricket – participation in local club tournaments demonstrates teamwork, strategic thinking, and commitment to regular practice.

Playing badminton – regular partner matches show agility, focus, and competitive spirit.