Sunaina Khan
Hyderabad, Telangana
Summary
Dynamic Sr. Executive Education Counselor at Hamstech Online Services Pvt Ltd, adept at sales forecasting and team leadership. Successfully enhanced customer relationships, driving repeat business through effective cross-selling strategies. Leveraged CRM software to optimize sales processes, ensuring exceptional service and satisfaction throughout the customer journey.
Overview
3
3
years of professional experience
Work History
Sr. Executive Education Counselor
Hamstech Online Services Pvt Ltd
Hyderabad
04.2020 - 06.2023
- Trained and mentored junior sales representatives and team members.
- Provided detailed and accurate sales forecasts to senior management.
- Provided exceptional customer service throughout the entire sales process.
- Collaborated with marketing team to develop promotional materials and campaigns for target markets.
- Listened to customer needs to identify and recommend best products and services.
- Cultivated relationships with existing customers to encourage repeat business.
- Utilized CRM software to track leads and manage accounts throughout sales cycle.
- Utilized CRM software to manage customer interactions and sales processes efficiently.
- Identified customer needs by asking questions and advising on best solutions.
- Implemented processes for cross-selling products or services based on customer needs.
Education
BBA -
Arunachal University of Studies
Arunnachal Pradesh06-2023
MEC
Gowtham Junior College
Hyderabad07-2020
10th -
ST. Maria High School
Hyderabad03-2018
Skills
- Sales forecasting
- Customer relationship management
- CRM software
- Sales process optimization
- Market analysis
- Team leadership
- Cross-selling strategies
- Problem solving
Timeline
Sr. Executive Education Counselor
Hamstech Online Services Pvt Ltd
04.2020 - 06.2023
BBA -
Arunachal University of Studies
MEC
Gowtham Junior College
10th -
ST. Maria High School