Summary
Overview
Work History
Education
Skills
Key Expertise
Accomplishments
Key Client Engagements
Languages
Timeline
Generic

Sunaina Oberoi

Faridabad

Summary

Delivery lead with extensive experience in enterprise logistics transformations across APAC. Expertise in agile methodologies and risk management enhances operational efficiency and client satisfaction. Proven track record in leading cross-functional teams and delivering scalable SaaS solutions, ensuring project success and strong stakeholder relationships.

Overview

2
2
Languages
10
10
years of professional experience

Work History

Delivery Lead - APAC

FarEye
04.2023 - Current
  • Lead end-to-end delivery of enterprise logistics and digital transformation programs across APAC.
  • Delivered enterprise TMS implementations for global retail and manufacturing clients, enhancing operational capabilities and customer satisfaction.
  • Led project planning, governance, and risk management to align with executive stakeholders, ensuring timely project completion and stakeholder engagement.
  • Managed cross-functional teams in product, engineering, QA, DevOps, and customer success to align goals and enhance collaboration.
  • Improved delivery quality through structured UAT, release management, and Hypercare.
  • Resolved critical customer escalations to achieve successful project delivery and strengthen client relationships, enhancing client trust and satisfaction.

Solution Architect - APAC

FarEye
06.2021 - 03.2023
  • Designed scalable supply chain and logistics solutions to enhance operational capabilities for enterprise customers, enabling improved service delivery.
  • Designed integrated solutions for TMS, WMS, ERP, and SAP to enhance operational efficiency.
  • Built APIs and logistics workflows for first-mile, mid-mile, last-mile, and reverse logistics to streamline processes and optimize delivery times.
  • Collaborated with product and engineering teams to develop scalable solutions aligning with customer requirements.
  • Led customer workshops to gather requirements and designed tailored solutions, producing comprehensive technical documentation to support implementation.

Process Lead

FarEye
07.2019 - 05.2021
  • Led implementation projects and streamlined process improvement initiatives to enhance operational effectiveness.
  • Coordinated client communication and delivery planning, overseeing UAT and providing production support to ensure project success.
  • Mentored team members and refined delivery processes to strengthen team capability.

Senior Process Associate

FarEye
07.2017 - 05.2019
  • Managed testing and deployments to enhance customer onboarding experience.
  • Configured logistics solutions to streamline enterprise implementations.
  • Collaborated with product, engineering, and QA teams to improve project outcomes.

Process Associate

FarEye
02.2016 - 06.2017
  • Facilitated logistics implementations, configured platforms, and conducted testing to ensure operational readiness.
  • Executed daily operational tasks, enhancing workflow efficiency.
  • Collaborated with coworkers to achieve goals and resolve product and service-related issues effectively.
  • Proposed innovative ideas and solutions, improving team outcomes and project effectiveness.
  • Tracked production issues and organized project documentation to maintain project continuity.

Education

Bachelor of Technology (B.Tech) -

Lovely Professional University (LPU)
Jalandhar, Punjab
07-2015

Class XII (CBSE) -

St. Xavier's
New Delhi

Class X (CBSE) -

Jai Mann Public School
New Delhi

Skills

  • Digital transformation
  • Enterprise SaaS implementation
  • Supply chain optimization
  • System integration
  • Agile project delivery
  • Sprint management
  • Data analysis and business intelligence
  • Data analytics skills
  • Technical program management
  • Risk and stakeholder management
  • Cross-functional leadership
  • Project management tools

Key Expertise

Implemented enterprise SaaS solutions for First Mile, Mid Mile, Last Mile, Reverse Logistics, Route Optimization, Shipment Tracking, Fleet Visibility, and Predictive ETA., Delivered logistics transformation initiatives including Dynamic Dispatch, Route Optimization, Carrier Allocation, Vehicle Tracking, Exception Management, Executive Dashboards, and Predictive ETA., Integrated logistics platforms with SAP, Oracle ERP, WMS, GPS providers, Third-Party Logistics (3PL), and E-Way Bill systems.

Accomplishments

  • Successfully delivered multiple enterprise SaaS implementations across APAC.
  • Led geographically distributed teams delivering complex logistics transformation programs.
  • Improved delivery governance and customer communication.
  • Reduced project risks through proactive planning and structured governance.
  • Established scalable implementation processes across multiple customer programs.
  • Recognized for customer relationship management and successful stakeholder engagement.

Key Client Engagements

  • Hilti India, Transportation Visibility & Shipment Tracking, Led the implementation of transportation visibility solutions, enabling real-time shipment tracking across the delivery lifecycle., Designed workflows for transporter status updates, shipment milestone tracking, and proactive customer notifications., Integrated e-Way Bill and IRN processes to improve logistics compliance and operational efficiency.
  • CP ALL (Thailand), Transportation Management & Customer Delivery Platform, Led the implementation of a Transportation Management System (TMS) supporting nationwide customer deliveries., Designed transportation planning, routing, carrier allocation, and delivery execution workflows., Collaborated with cross-functional teams to implement complex business rules, integrations, and logistics automation.
  • Landmark Group (UAE), Import Logistics & Vessel Visibility Platform, Managed the implementation of an import logistics solution providing end-to-end vessel movement visibility., Integrated shipping line tracking and GPS pings to enable real-time shipment monitoring., Delivered dashboards for container tracking, ETA visibility, and exception management.
  • Home Centre, Last-Mile Delivery & Installation Management, Delivered an integrated delivery and fitment solution for home furniture and bulky item deliveries., Enabled real-time order tracking, technician scheduling, installation workflows, and customer notifications., Improved customer experience through enhanced delivery visibility and operational coordination.
  • Mega Market (Vietnam), Route Optimization & Last-Mile Delivery, Led the deployment of a last-mile delivery platform powered by intelligent route optimization., Implemented automated route planning, vehicle allocation, and delivery scheduling., Improved fleet utilization and delivery efficiency while reducing transportation costs.

Languages

English
Native
Native
Hindi
Proficient (C2)
C2

Timeline

Delivery Lead - APAC

FarEye
04.2023 - Current

Solution Architect - APAC

FarEye
06.2021 - 03.2023

Process Lead

FarEye
07.2019 - 05.2021

Senior Process Associate

FarEye
07.2017 - 05.2019

Process Associate

FarEye
02.2016 - 06.2017

Bachelor of Technology (B.Tech) -

Lovely Professional University (LPU)

Class XII (CBSE) -

St. Xavier's

Class X (CBSE) -

Jai Mann Public School
Sunaina Oberoi