Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
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Sunaina Singh

Dehradun

Summary

Customer care professional with significant expertise in managing high-volume customer interactions and resolving complex issues. Adept at fostering collaborative team environments and ensuring seamless operations. Known for adaptability and results-driven approach, leveraging strong communication and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Senior Customer Care Executive

JV Infosol
07.2012 - 08.2013
  • Increased sales revenue through strategic cold calling and lead generation activities.
  • Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
  • Supported colleagues as needed, contributing positively towards creating a cohesive team culture focused on achieving collective objectives.
  • Dialed for Telstra (Australia-Outbound)

Senior Customer Care Executive

R Systems
09.2006 - 09.2007
  • Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
  • Educated potential clients on product offerings, demonstrating value proposition and driving interest in company services.
  • I was selected for MDP on the basis of overall performance and achievements within a span of 1 year
  • Dialed for Next gen (

Customer Care Executive

Colwell and Salmon
10.2004 - 09.2006
  • Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
  • Responded to customers within required turnaround times.
  • Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
  • Maintained standard of 3 sales per day for outbound calls
  • Dialed for T-mobile, 3G , Orange and Talk-Talk (inbound)

Financial Advisor

ICICI Prudential Life Insurance Company
08.2003 - 10.2004
  • Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
  • Established new client relationships by conducting thorough needs assessments during initial consultations.

Education

Bachelor of Arts - English

Allahabad University
Prayagraj, India
06-2004

Skills

  • Client relationship building
  • Exceptional communication
  • Escalation handling
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Inbound and outbound calls
  • Target achievement

Accomplishments

  • Completed three years NCC with A grade certificate.
  • Awarded with gold medal by governor of Uttar Pradesh for “ best cadet UP 2001”
  • Was selected for youth exchange program (Indonesia)
  • Cleared Short service commission interview

Additional Information

Married

Spouse : Manish Singh (DGM - Industrial Development Bank of India)

Timeline

Senior Customer Care Executive

JV Infosol
07.2012 - 08.2013

Senior Customer Care Executive

R Systems
09.2006 - 09.2007

Customer Care Executive

Colwell and Salmon
10.2004 - 09.2006

Financial Advisor

ICICI Prudential Life Insurance Company
08.2003 - 10.2004

Bachelor of Arts - English

Allahabad University

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Sunaina Singh