Sunanda Dhawan Khanna

• Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
• Acted as brand ambassador to educate candidates on culture, career growth, benefits, and advantages of working for company.
• Sourced and screened candidates for Engineering - Non IT roles and worked with hiring managers to coordinate interviews, offers, and onboarding.
• Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.

• Supported teachers in learning and applying new skills through meaningful professional development.
• Coordinated staff and student activities to promote a safe and productive learning environment.
• Observed teachers, documented activities and implemented improvement plans to optimize classrooms.
• Coordinated school facility use with maintenance personnel to achieve equitable access.
• Met with parents of prospective students to discuss student needs and school offerings.

End to End sales activity from checking pre-feasibility to closure of sale by order booking. The role required close co-ordination with internal teams like Enterprise Sales and Technical Teams

· Checking technical feasibility's within pre-defined SLAs and ensuring order booking in the system.

· Resolving customer escalations received from sales team and ensuring end to end closing of billing issues, waivers and technical support

· Publishing Dashboards for all LOBs i.e. Mobility, Fixed Line and Data Services on regular basis. Like Gross Adds, Monthly Churns, Minutes of Usages(MOUs)

Single point of contact for customer escalations with related to sales and VAS process.

Conducting fortnightly audits at channel premises to ensure process and documentation compliance.

Publishing Dashboards to teams and management highlighting health of acquisition (Gross Adds, Churns, Account Penetration)

Awarded Best Sales Coordinator for the quarter in 2008 in Bharti Airtel Ltd

• Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.