Sunandhaa Navaneeth

• In Grade 4 under Order to Cash Invoicing/Collection process.

Job responsibilities

• Handling a portfolio of 25 Mn across 3 regions
• Co-ordinate with Project Managers & Order handlers to find resolution for disputes
• Served as one point of contact to customer regarding the AR related matters
• Making sure that the customers receive monthly SOA’s for their review
• Updated the collection tracker without any discrepancy and have it ready for management’s review and decision making
• Since there is no dedicated dispute team in place, took over all responsibility and worked with concern teams for the timely closure of disputes
• Following the Dunning policy without any deviation
• Serving the management team with weekly collection reports
• Coordinate with billing team and customer to make sure the appropriate invoicing instruction are followed
• Providing status of key clients to the management via weekly reviews/ Connects
• Handling the queries related to Invoicing from Local Finance
• Working on the IC AR Ageing statement as well as IC reconciliation file to send out tot the respective team and confirm back the IC balance after the cut-off
• Sending out the Balance sheet of IC total versus GL Balance to the Local Finance and make sure there is no difference or unaccounted entry
• Supporting Invoicing team with reporting activities during month end
• Worked as a backup resource for billing team as per the requirements
• Acquired excellent skills in billing activities like indulging in cross trainings
• Transitioned a new region for invoicing and IC reconciliation and download the same to the team

Work Achievements

• Received an appreciation of 100% deliverable and meeting the SLA from Local Finance
• Received a team award for Q2 for the consistent support and for the successful transition of dispute process
• By working closely with customers and assist them to get their queries on timely fashion, I was able to maintain exceptional NPS.

Job responsibilities

• Handled a Team of 10 people
• Worked with Revenue and Billing Process for North America, LATAM and South Africa Regions
• Worked with Collection Process and handling direct customer related query on Invoices and payments/funds
• Handling inbound and outbound calls
• Consistently monitoring the AR Aging report to determine potential payment issues and promptly follow up for resolution
• Given responsibility to resolve Customer issues
• Make sure the team records Day to day transactions and report the same to Management daily
• Handling escalation calls and emails for the team
• Make sure the funds are collected within said payment term
• Performed Quality check and Handled Invoice posting and dispatch the same on daily basis
• Worked on Month End Activities for books close
• Reconciliation on Revenue Reports on weekly basis for Management Review
• Worked on Ops call reports such as Delta Report, Billing Block Report, Revenue Block Reports and New Customer Addition Reports on Weekly basis
• Worked with SOX and Internal Audit Team whenever required and have successfully closed 3 quarters with zero-compliance
• Worked on management reports which supports Audit team and maintained the 100% Quality on the productivity
• Clarified query by onshore on time whenever necessary
• Worked on Accruals and Provisions during month end to fix the revenue
• Worked with Intercompany entries through contracts and as well as processing MJE.

Work Achievements

• Received an appreciation from LATAM, NA and SA counterpart for speedy solution and continuous support
• Received an award in RnR for Q3 close with 0 defective and strong support to the team.

Job responsibilities

• Handled a portfolio of $8-$11 Mn and reported directly to AR Manager
• Served as One point of contact for external and Internal stake holders
• Leverage relationships with customers, sales, and the internal teams to improve overdue % and customer experience
• Assisting customer to find resolution on the disputes by coordinating with relevant teams
• Replicating Collections best practice within the team, identify the root cause and resolve issues
• Ensure reduction of over dues ageing buckets greater than 30 Days, 90 Days and 180 Days debt and drive collection with customer and sales
• Monitoring spikes in revenue in portfolio and identify reason and action if necessary
• Decision making responsibility in terms of suggestions provided for credit approval
• Coordinate Bi-weekly conference calls with account’s assigned outside/inside Sales Rep., Finance Account Specialist, and Analyst
• Develop positive and effective working relationship with major clients, and account managers to establish best practices for improved process flow
• Providing status of key clients and complex customers to the management on timely basis for conference call with high level management
• Participating in Weekly Account Reviews with team members for direct Client Interaction calls where key issues are addressed
• Handled a team activity for credit consequence management and improved the performance
• Worked with Transaction Quality Monitoring (Internal Audit) Team for both collection and non-collection activities
• Handled on Accounting document not released for billing from SAP and Late Payment Fee Charges for the unpaid cash customers invoice globally
• Worked on End-to-End Timeliness reports for certain Key Customers, which are required to be billed within specific billing term as per Contract
• Maintained the unbilled aging not more than 8 days irrespective of the Contractual period
• Followed up to Customer service to close the respective tasks in GCSS to proceed with the billing
• Handled second time billing after the disputes received from the customers
• Circulated Weekly/monthly/bi-weekly dashboards to the management with the aging of both invoiced and unbilled items
• Neutral check on OD setup on how the invoices are to be sent to customers to receive the payment
• Check on customer codes (monthly once) to include the same before proceeding with reporting
• Followed up with Collections on the payment status for the customers handled
• Reconciliation report on Payment Status of the invoices on monthly basis

Projects and Responsibilities

• Project initiated and in progress for the cancelled and credit invoices under LPF
• Monitoring on the disputed and waiver cases which will converted as a process in future
• Project initiated and completed for year 2020 on retriggering of the invoices to the customers on time and fixed the OD Setup globally for all customers
• Successfully transitioned and made a go live for two new processes to the auditing team in year of 2020
• Successfully completed the fixation of valid email address and updated the same in SAP in the year 2019 and Q1 2020.

Work Achievements

• Received an appreciation from LAM counterpart on bringing the 100% Compliance in Accounting Document not released for billing
• Received an appreciation from EUR regional lead for the successful collaboration with counter parts from AR team on showing the 90+% success ratio for Late Payment Fee BL’s
• Received an appreciation from NAM team on 100% Compliance for Late Payment Fee on consecutive 2 months progression
• Awarded an Extra Mile award for the successful transition in the month of Oct 2020 (Quarterly award).

• In F&A under Order to Cash since, (4 Years 1 month) for the client The Nielsen Company.

Job responsibilities

• Processed on Creation of Sales Document, Credit notes, Debit notes and Invoice Processing under Accounts receivables
• Maintained on the Revenue posting of the assigned region and Handling on Revenue related queries and as well as reports validations
• Organizational Quality documents – SLA, TAT, Monthly Metrics, Global Unbilled and Deferred
• Customer Handling, Daily and Weekly Status calls with Onshore
• Experience in delivery and billing process
• Unbilled reduction up to nearly $18 Million along with the Team for 2017-18 Year end close (Q1 in year 2018)
• Worked and validated the EOD files with onshore team for the revenue posting for every month
• Preparation on ROH and BOH reports
• Internal review activities (Revenue, Contract, Email queries)
• Managed the Inconsistence Revenue with its right allocations per Customer request and documentations
• Handled day to day activities and Team status in absence of Lead
• Handled on 11 different region company codes with its specifications
• Electronic Invoicing to Customers from SAP for facilitating their payment processing
• Worked on Over 360 Bucket Unbilled items
• Worked on Critical Issues raised by the customers in email and onshore issue tracker and provide solution at the earliest
• Allocation of Cash to the respective Invoice in Customer Account upon the Remittance received from Customer
• Offset of Cancellation with its respective Invoice

Additional Responsibility and Work Achievements in TCS

• Session conducted to the Team under SAP Basics as well as the detailed billing process
• Session conducted on Current process during Client visit
• Organizing Fun Activity for the Team
• Organizing Team Outing once in every 6 months
• Participating in Cultural Activities conducted by TCS and Client RnR
• Awarded as Star Performer during June 2015 by TCS
• Awarded as Star Performer during March 2017 by TCS
• Awarded as Outstanding Performer in F&A – Billing during Q3 2017 by The Nielsen Company, UAE