Sunayan Ghosh

Deployed at client premises (Union Bank of India, Government of India)

• Providing first-level troubleshooting of network connectivity and resolving network outages and minimizing downtime.
• Configuration and Deployment of Cisco Routers, Switches, IP Phones and Access Points.
• Utilized network monitoring tools such as WLC, SD-WAN, Motadata and PRTG to ensure optimal network performance.
• Documenting network configurations, changes, and troubleshooting procedures for audit purposes.

Deployed at the client premises (Hero Fincorp Pvt. Ltd.)

• Monitoring & resolving tickets as per defined SLA on ticketing tool (SUMMIT AI).

• To manage Azure Active Directory and On-Premises AD to add, delete & modify user IDs, roles, groups, OUs etc.

• To manage Cisco WLC console for the network alerts.

• Configuration of Cisco Access Point via Putty.

Designed as an Analyst under the payroll of Collabera Technologies Pvt. Ltd.