Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic
Sunayana Baruah

Sunayana Baruah

Communication Consultant At Indigo Airlines And A Soft Skills Facilitator.
Gurgaon

Summary

Enthusiastic Training Facilitator dedicated to helping employees become more productive and successful. Focused on maximizing quality and service standards with hands-on support. Looking to bring 20+ years of experience to a challenging new role. Proficient trainer and motivated team leader with expertise in soft skills topics. Well-versed in writing materials, coordinating equipment and setting up classroom spaces for successful training courses. Training Facilitator adept at working with management to prepare and deliver training courses targeted at specific business needs. Evaluates and optimize current courses to improve effectiveness. Talented communicator, mentor and project manager effective at maintaining records and administering assessments. Background includes organizing classes, materials and equipment for soft skills training courses. Organized, proactive and flexible team player with excellent multitasking and time management skills. Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes.

Overview

25
25
years of professional experience
1
1
year of post-secondary education

Work History

Communications Consultant

InterGlobe Aviation Ltd
11.2022 - Current
  • My job at Indigo is to enhance the personal attributes that enable Cabin Crew / Lead / AOCS staff to interact effectively and harmoniously with other people.
  • Current position involves imparting knowledge on people skills, social skills, communication skills, character traits, attitudes, career attributes and emotional intelligence quotient (EQ) among others that enable people to effectively navigate their environment, work well with others, perform well, and achieve their goals with complementing hard skills.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Strengthened communication skills through regular interactions with the customers on board or ground.
  • Cultivated interpersonal skills by building positive relationships with customers.
  • Conducting Recurrent training and Lead certification.
  • Developing modules and also briefings for the Cabin Crew and AOCS staff.

Training Facilitator /Training Coordinator

Unitol Training Solutions
01.2020 - Current
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Documented class activities, including attendance and participation, and provided feedback to management.
  • Administered assessments before, during and after courses.
  • Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program.
  • Assessed skill gaps for employees in various department and developed training courses to meet identified needs.
  • Developed online and offline training programs.
  • Gathered feedback from team and department leaders to devise new training materials targeted on current needs.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Reviewed and edited all training materials for accuracy and company policy compliance.

Adjunct Lecturer

BML Munjal University
01.2014 - Current
  • Adjunct faculty in Etiquette and conversational skills at BML Munjal University, Gurugram.
  • Teaching undergraduate and post graduate students of BML Munjal University business etiquette and conversational skills.
  • Topics that are covered are resume building, career skills, communication skills, leadership and team work, customer care, presentation skills, time management and interpersonal skills.
  • Collaborated with faculty members in designing business communication curriculum for departmental courses.
  • Thought over 500 students at BML Munjal University
  • Taught English language to undergraduate students in the university.
  • Evaluated students' abilities and grasp of English language, keeping appropriate records and preparing progress reports.
  • Developed interesting lectures and educational activities to maximize learning within classroom.
  • Assigned books and other materials to improve reading comprehension.

Business Communication Faculty

IIME
10.2012 - 12.2013
  • HMI / Kingdom of Dreams, Gurugram.
  • (Part of Apra Group of Companies) Job involved counseling, coordinating and training employees.
  • Topics covered were Problem Solving, Presentation Skills, Time management, Interpersonal Skills, Leadership and Management, Business Etiquette, customer service and satisfaction and communication skills.
  • Collaborated with faculty members in designing business communication curriculum for departmental courses.

Behavioral and Soft Skills Trainer

Princeston Academy
06.2008 - 06.2012
  • Worked as freelance trainer at Princeston training academy, Mumbai. Trained middle management and senior management employees of various multinational and government organizations in Leadership, Communication, Business Etiquette, Team-Work, Motivational, Managerial Skills etc.
  • Clients were Power Grid- Gurugram, Artimis Hospital, Gurugram, Employees of International Trade Fair New Delhi, and Delhi Metro, Maithon power,asansol where trainings were performed and we could establish relationship because of good feedback.

Aviation and Grooming Trainer

Frankfinn Institute of Airhostess Training
04.2004 - 06.2008
  • Worked as Aviation and grooming trainer at FIAT and taught upcoming flight attendants module on inflight services, basic emergency situations, customer service, conversational skills and physical grooming.
  • Had privilege to train under experts at Mumbai from Aviation world in TTT program.
  • Excellent feedback from students in this four year tenure, established good reputation amongst collogues and students.
  • Thought more than 300 students.

Flight Attendant

Swiss International Airlines
12.2002 - 02.2003
  • Was one of sixteen ex-employees of Swissair from Delhi who were asked to join back because of past flying records with new formed company Swiss international airlines as flight attendant.
  • This job involved in-flight management in various aspects like Hindi announcements, handling galley [kitchen], looking after children specially unaccompanied minors, serving food and beverages to passengers and handling emergency situations by helping and teaching passengers about same. Performed the job diligently and got outstanding feedbacks.
  • Explained use of safety equipment, including seatbelts and oxygen masks and delivered in-depth safety presentations to passengers.
  • Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
  • Addressed passengers' concerns about delayed and canceled flights and resolved issue.
  • Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.

Swissair Flight Attendant

Swissair
02.1999 - 11.2002
  • Was privileged to be first batch of Swissair flight attendant from New Delhi.
  • During these years traveled extensively in Europe and learnt lot of travel related information along with customs and cultural heritage of those countries.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Maximized storage space by directing passengers in correct ways of stow luggage in overhead compartments and under seats.
  • Explained use of safety equipment, including seatbelts and oxygen masks and delivered in-depth safety presentations to passengers.
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
  • Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
  • Demonstrated proper use of safety equipment, including seatbelts to inform and educate passengers prior to takeoff.
  • Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place.
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
  • Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
  • Reassured and comforted passengers during turbulent flights and unavoidable delays.
  • Managed over 10,000 customers during the tenure.

Education

Graduate - English Literature

Jamia Millia

Post Graduate Diploma - Public Relations

Bharatiya Vidya Bhavan
Bangalore
07.2004 - 07.2005

Skills

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Affiliations

  • TTT under the trainer capacity building program conducted by NIESBUD in association with IFC, a member of World Bank group from September 03 – 06, 2013 at NIESBUD, Noida, UP
  • Certificate course on business Etiquette conducted by Sabira Merchant
  • Certificate course on Communication strategies for a virtual age, 2020

Timeline

Communications Consultant

InterGlobe Aviation Ltd
11.2022 - Current

Training Facilitator /Training Coordinator

Unitol Training Solutions
01.2020 - Current

Adjunct Lecturer

BML Munjal University
01.2014 - Current

Business Communication Faculty

IIME
10.2012 - 12.2013

Behavioral and Soft Skills Trainer

Princeston Academy
06.2008 - 06.2012

Post Graduate Diploma - Public Relations

Bharatiya Vidya Bhavan
07.2004 - 07.2005

Aviation and Grooming Trainer

Frankfinn Institute of Airhostess Training
04.2004 - 06.2008

Flight Attendant

Swiss International Airlines
12.2002 - 02.2003

Swissair Flight Attendant

Swissair
02.1999 - 11.2002

Graduate - English Literature

Jamia Millia

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Sunayana BaruahCommunication Consultant At Indigo Airlines And A Soft Skills Facilitator.