Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sunayna Kaushal

New Delhi

Summary

Experienced Subject Matter Expert with strong leadership skills and a B.COM from Mata Sundari, Delhi University. Known for 3 years of professional experience and a highly-motivated attitude. Exceptional interpersonal skills, adaptability, and a strong work ethic. Adept at quickly mastering new skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Subject Matter Expert

Concentrix
Delhi NCR
06.2023 - Current
  • Identified key performance indicators and guided team members on refining procedures to improve outcomes.
  • Offered one-on-one support for team members and managers to drive continuous improvement.
  • Maintained positive working relationship with fellow staff and management.
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Organized schedules, workflows and shift coverage to meet expected business demands.

Advisor 1

Concentrix
Delhi NCR
03.2022 - 06.2023
  • Joined Concentrix at Advisory Level 1, working with a specific tool.
  • We used to review and mark content policies according to guidelines.

Support Executive

HBS Solutions Pvt. LTD
Delhi
12.2020 - 02.2022
  • Provided assistance and resolved customer inquiries related to Tally ERP.9 software.
  • Mentored junior team members and managed employee relationships.
  • Trained and coached newly hired employees in effectively handling customer inquiries and adhering to established scripts.

Education

MBA - MBA in OPERATIONS

CHANDIGARH UNIVERSITY
CHANDIGARH
07-2024

B.COM - Commerce

Mata Sundari College, Delhi University
New Delhi
08-2020

High School Graduate -

The Adarsh School
New Delhi
06-2017

Matriculation -

The Adarsh School
New Delhi
04-2015

Skills

  • Analytical Thinking
  • Team motivation
  • Experience in leadership
  • Reliable and trustworthy
  • Data Analysis
  • Process Improvement
  • Improvement plan knowledge
  • Idea Development and Brainstorming

Certification

  • Well Known MS. Excel
  • Made Power Point Presentations.
  • Work with MS Tools effectively.

Languages

  • Hindi
  • English
  • Punjabi

Timeline

Subject Matter Expert

Concentrix
06.2023 - Current

Advisor 1

Concentrix
03.2022 - 06.2023

Support Executive

HBS Solutions Pvt. LTD
12.2020 - 02.2022

MBA - MBA in OPERATIONS

CHANDIGARH UNIVERSITY

B.COM - Commerce

Mata Sundari College, Delhi University

High School Graduate -

The Adarsh School

Matriculation -

The Adarsh School

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Sunayna Kaushal