Sunayna Pahuja
Strategic Communications & Client Relationship Manager
Gurugram
Summary
Dynamic and results-oriented Client Relationship Manager with over 13 years of extensive experience in client relationship management, client acquisition, and public relations. Adept at fostering strong client relationships, enhancing customer satisfaction, and driving business growth. Proven ability to deliver excellence through strategic communications, process optimization, and leadership.
Overview
17
17
years of professional experience
11
11
years of post-secondary education
2
2
Languages
Work History
Key Accounts, PR & Marketing Manager
Ecogreen Energy Gurgaon Faridabad Private Limited
Gurgaon
5 2022 - Current
- Successfully managed key client accounts worth 3.5 cr approximately 3k accounts, ensuring high levels of client satisfaction and retention
- Built and nurtured long-term relationships with key stakeholders, leading to increased business opportunities
- Oversaw business development initiatives, including client outreach and proposal drafting, resulting in significant new client acquisitions and contract renewals. Onboarded 25 accounts per month on worth 1 lac per month on an average.
- Developed and executed comprehensive PR strategies to enhance company's image and reputation
- Organized media events, press conferences, and managed crisis communications to maintain positive public perception
- Led citywide education campaigns on solid waste management, engaging with community and stakeholders to drive awareness and participation
- Improved coordination among departments and effectively resolved conflicts, ensuring smooth project execution and client satisfaction
- Created impactful content for press releases, marketing materials, and promotional campaigns, enhancing company's visibility and reach.
- Developed key partnerships with influencers and media outlets, amplifying brand presence and reach
Public Relations Manager
Dizuna Communications
Gurugram
03.2020 - 04.2022
- Managed strategic alliances, client profiling, and external communications
- Developed client proposals and presentations a
- Strengthened customer relationships in line with client goals
- Crafted PR strategies for print and digital media
- Oversaw budget allocation and managed vendor relationships.
Founder and Managing Partner
Cafe Kaafi Kuchh
New Delhi
12.2017 - 03.2019
- Developed enticing menu, crafted innovative recipes, and trained staff to ensure consistent quality and exceptional customer service.
- Led marketing, PR, and social media management on Facebook, Google, Instagram
- Managed profitable partnerships with platforms like Swiggy, Zomato, and Magicpin, ensuring consistent revenue growth.
- Managed staff payroll (5 team members), overseeing timely and accurate salary disbursements, and maintaining compliance with statutory requirements.
- Handled inventory control, monitoring stock levels, supplies, and minimizing waste to maintain cost-effective operations.
International Marketing Manager
UV Exports
New Delhi
07.2016 - 09.2017
- Achieved revenue growth targeting Middle East, Africa, and Sri Lanka 300 containers across continents business worth 49 cr
- Developed B2B marketing plans and enhanced social media presence
- Conducted market research and client prospecting.
- Managed strategic partnerships with global distributors, expanding product reach and enhancing overall sales performance
Business Development and Marketing Manager
FRSH
Gurugram
05.2015 - 03.2016
- Formulated PR strategies targeting B2B and B2C segments
- Managed social media content and corporate events to boost orders.
- Mentored 4 Trainees and 3 associates, trained them and setting Targets
- Spearheaded trade show participation efforts, showcasing products/services to prospective clients and generating valuable leads
- Optimized website content for SEO purposes, driving higher levels of organic traffic and improving search engine rankings
Executive - Integrated Facilities Management
Jones Lang Lasalle (Client- United Health Group)
Gurugram
09.2013 - 12.2014
- Streamlined vendor management and optimized costs
- Managed front office operations and travel arrangements for senior management.
The Balmoral and Mercure Point Hotel (Accor Hotels)
Edinburgh
12.2007 - 08.2012
- Handled various F&B operations and guest services
- Achieved top audit scores with a focus on detail and customer service.
Education
PG Diploma in Public Relations, Advertising, and Applied Communication -
Bhartiya Vidya Bhavan - Delhi Kendra
New Delhi, IN 07.2017 - 06.2018
Bachelor of Arts in Hospitality Administration and Management -
Queen Margaret University
Edinburgh, UK 01.2005 - 06.2008
Diploma in International Hospitality Management -
International Institute of Hotel Management
Kolkata, IN 01.2005 - 06.2008
B.Com(Hons) -
Delhi University
New Delhi, IN 07.2002 - 05.2005
Skills
Client Relationship Management
Strategic Communications
Stakeholder Management
Account Receivables
Team Leadership & Mentoring
Social Media Platforms
Customer Acquisition
Public and Media Relations
Budgeting and Allocation
Timeline
Public Relations Manager
Dizuna Communications
03.2020 - 04.2022
Founder and Managing Partner
Cafe Kaafi Kuchh
12.2017 - 03.2019
PG Diploma in Public Relations, Advertising, and Applied Communication -
Bhartiya Vidya Bhavan - Delhi Kendra
07.2017 - 06.2018
International Marketing Manager
UV Exports
07.2016 - 09.2017
Business Development and Marketing Manager
FRSH
05.2015 - 03.2016
Executive - Integrated Facilities Management
Jones Lang Lasalle (Client- United Health Group)
09.2013 - 12.2014
The Balmoral and Mercure Point Hotel (Accor Hotels)
12.2007 - 08.2012
Bachelor of Arts in Hospitality Administration and Management -
Queen Margaret University
01.2005 - 06.2008
Diploma in International Hospitality Management -
International Institute of Hotel Management
01.2005 - 06.2008
B.Com(Hons) -
Delhi University
07.2002 - 05.2005
Key Accounts, PR & Marketing Manager
Ecogreen Energy Gurgaon Faridabad Private Limited
5 2022 - Current