Sundar Mony

I am a Certified Scrum Product Owner (CSPO) Passionate in handling requirements and managing the entire process involved in initiating a project. Keen on improving the quality of documents and success of an organization through an error free approach. Aggressive and determined to be a liaising material between development and business teams. Rich experience in agile and waterfall methods.

• Certified Scrum Product Owner
• Completed Agile fundamentals

Love to sing and write poems.

Love to play cricket and been a zonal player during school

Profession shuttle badminton player with inter district experiences

Retail Banking - Global IVR Modelling (January 2020 - June 2022)

• Understanding the current functionalities of Retail Banking for HK, CN, SG, MY, IN and AE Markets
• Assess the current impediments for an effective solution modelling
• Understanding Interfacing and methods of legacy systems
• Impact analysis of new platform migration
• Build a solution for customer centric interactive voice response system.
• Effective secure data passing system design between contact center applications.

Retail Banking - Collection System migration (Genesys Pure Connect Sep 2021 - Mar 2022)

• New collections product implementation for Hongkong, China, Singapore, Taiwan, Indonesia and Bangladesh
• Integration with the bank's core collection system CACS.
• Extensive customer reach through Automated dialer and campaign management systems.
• Multi channel customer communications through SMS, Email, Voice and chat.
• Increased revenue with the automated follow ups on payments and bucket movements with high monitoring dashboards.

Retail Banking - Credit Card - Straight through Processing systems (Fee waiver and Limit Enhancements)

• Integration with Credit card Retail analytics application on the effective eligible list of customers for Fee waiver
• Direct posting of fee waiver requests to the credit card management systems through message queueing and direct KONG API models
• Limit enhancements of agent assisted services and direct integration with the Interactive voice response systems.

Department of Corrections - New Zealand

• Interactions with courts, prison and Corrections team on the new prison management module development
• Frequent travel to the internal team offices within NZ to understand the impediments on current working model
• Solution designing for the new prison services web model

Linked In : https://www.linkedin.com/in/sundar-m-a1441a57

Date of Birth : 11-FEB-1981

Nationality - Indian

• Awarded Best BA of the year 2012 by Department of Corrections New Zealand
• Awarded employee of the month by HCL technologies twice in 2011

MS VISIO - For process flows and sequence diagrams

Nuance Application Studio - For effective documentation of process flows and business documentation

BPMN - Business process modelling